Sheraton Cerritos Hotel

My stay at the hotel was going great. Great room awesome bed plenty of things to do in the surrounding area. The place is very nice and well kept. The pool was good everything so far is great ! Well I had booked a room about a week in advance and canceled it because it wasn’t what I needed so I canceled it to change to another room. When I showed up to the hotel the lady at the front desk said I had two reservations. Which I found off because I canceled one room. So I asked the lady to cancel it and make sure I do not get charged for both rooms. When I woke up in the morning I checked my bank account and I had been charged for both rooms. This left me with 87 cents in my bank account and ruined my plans to go to Knott berry farm the next day. I was very disappointed that this happened since I had talked to the lady about it the night before. That morning I went to the front desk to speak with soomeone and they didn’t have a manager or anyone to speak to so I had to wait an hour and a half for the manager to show up. Well to conclude I was very happy with the service and staff. I just wish things would have went smoother on the financial side and not ruined my plans.

My car got broken into this morning and I laptop was stolen. This area looks Nice and safe but it is not. This is a business area that’s why the thief come here to look for luxury stuff in the car
The hotel still charge me for my stay. They said it is not their responsibility.
I am very very disappointed.

I rarely give a 5 star to a hotel, but i need to give a five star to this hotel. When we arrive from the bay area we were told that the room only comes with two buffet breakfast but the reservation center confirmed that we had 4 breakfast. After few minutes of going back and forth the front staff did made the situation right for us and give us 4 breakfast. This hotel is clean and the front staff care for the customers. I asked for more towels and immediately the extra towels arrived at our room. I recommend this hotel.

I have been here for one night so far and I have two more nights to go. I would like to give this Sheraton a 5 star rating so far for three reasons.
1. We checked in late and the staff was really helpful when we came into the hotel. We were literally in the room within 10 mins. Quickest check in I have had so far.
2. Before coming here, I read the reviews and was really paranoid about the cleanliness and comfort at this hotel. However, my experience was definitely different as the room was extremely clean! And after a 6 hour drive the bed was very very comfortable.
3. The staff was really helpful any questions I had about things to do in LA or around Cerritos, they were kind enough to go out of their way to help us.
What else do I need from a hotel? Comfortable, clean, safe, great customer service and a really safe hotel/​surroundings for you and your family. I’ll most definitely stay here again!

Let me see how can I express my visit… We checked in Friday and checked out Sunday. On Friday on checking in a deposit was held but somehow never seen it pending on my statement in which was confusing. It’s not my first time to a hotel so I’m pretty informed how it works, so that’s that. The staff was nice let me just say that. They always had a smile and asked if everything was ok. Where it kinda threw me off was I felt as a customer first the location seems off. Like its hidden in between business buildings. Second it seems the hotel needs minor repairs here and there, elevator, rooms, walls, bathroom, minor. It does not mean the building is about to fall apart just looks like it’s that time frame to check list building repairs. During our stay it seemed like walls were thin, like I said not new to hotels. We heard conversations so clearly. In my mind I was like «really»? But eventually was so tired I fell asleep. Lol it did bother us a little bit but didn’t make a big deal. On checking out everything was ok. Only thing that got me confused was when I asked for receipt confirmation I never saw anything pending on my statement. I actually saw a credit back from hotel that I didn’t even know from what? I had to call to un confuse my brain. They said it was the difference from hold at checking in. I tried to explain I never saw hold on my statement to begin with and tried to explain to me it’s my bank blah blah blah. I’m not new to hotels and same chain. Not new to sheraton. So in reality I got a credit back but they have not charged the balance. Any who. Internet is 9.99 if u want access to other devices. It only works with one on registering. The rooms do have water bottles but make sure you read one cost 3.00. And another is free. So I’m not sure how I want to rate overall satisfaction. I’ll give 3 stars if I change my mind I’ll change the stars but need to put more thought into it. Maybe timing was off. Not sure…

Checked in here for my bf bday weekend. The staffs were all kind and made every moment great.
Upon arrival I did mention that it was my bfs bday~~ once we got back there was a sweet surprise of carrot cake on the desk with a sweet Happy Birthday Card!
So sweet and totally unexpected :)
thank you!!! ^_^

Convenient location in the Cerritos off the 91 between 605 and 5. Always clean but seems fairly popular for their ball rooms. I believe both times i had rented at this hotel, there was always a party. The parking lot is a bit dark and can fill up quickly but there are tons of parking overall. The interior is not that big but has a nice waterfall at the lobby near the check in counter providing a nice ambiance to the nearby bar/​café and business office.
Rooms are usually clean and tidy. Cant hear anything below in the ballrooms despite even being on the 2^nd floor. Nor much noise from the outside.
Good location. Fairly central in the greater LA area. About same distance to most things. DTLA, torrance, anaheim, irvine, etc.

Can’t believe the other reviews! This was the worst accommodation ever! The sheets on the bed were worse than hospital sheets. They were so starched they were like cardboard. The pillows weren’t much better. The bed was nothing to write home about. The air conditioning sounded like an engine running it was so loud. No fridge in the room. The soap in the bathroom was the worst ever. I could go on but I just want to say first and last time at a Sheraton! Only stayed there as everywhere else was fully booked. They had vacancies. Now I know why

Nice, clean rooms. Very friendly and helpful staff (I lost a computer mouse and went back to the hotel 2 months later and they had saved it for me!) Restaurant buffet is very good as well. Will stick with this hotel for my work trips.

Loved staying here with the family.
Staff were kind and the free breakfast every morning we got was a huge convenience.
Happy with the rooms and a great use for starpoints!

I stay in this hotel a couple months ago and this is what I think
Cleaning 98%
Personal appearance and friendly: the First Lady whom checked me in she was very friendly and helpful but the Mexican lady who check me out OMG she have me waiting 5 minutes to check me out because she was in the freaking phone (her personal cellphone talking with someone relationship) I know she was using her one cellphone because I saw it wasn’t the office phone…
I almost gave 5 stars but I will knock 2 off also the Latin lady at the bar, I told her the way I had the margarita last night was differed and she turn around and she’s like: ok let me call the lady who make your margarita last nigh, with a bad ass attitude…

Do not stay on 2^nd floor if you plan to sleep. Parties and drunk people in the banquet room will keep you up! I just saw another review about the 2^nd floor about the same thing. The hotel should at least warn you! Gonna ask for another room tomorrow and will hopefully be able to update this review.
4÷9÷16 — bumped up 2 stars. There wasn’t a party the next day, so we didn’t switch rooms. They did offer us free breakfast, but the food that was out wasn’t that great :(

Overall, a great experience at the Sheraton in Cerritos.
The hotel is in the middle of the Town Center which has a few restaurants (TGIF, Wood Ranch, Macaroni Grill), a Walmart, Trader Joe’s and Kohl’s. It is right next to the Cerritos Performing Arts Center and walking distance to the Cerritos Library.
The hotel is nothing fancy but everything you expect from a SPG hotel: clean, modern, with good customer service. There is FREE PARKING and our package included WiFi and daily breakfast buffet (surprisingly good with hot and cold food options). Check in and out was a breeze and we got upgraded to the top floor for being a Gold SPG member.
The room was bigger than expected with great HD cable TV. There is a small gym and outdoor heated pool as well.

I was OK with the stay until I discovered this… the bed sheets has disgusting stains on it when you shine light through it… yuck! It looks clean but is filthy in reality. Never again will I stay at this hotel!

I stayed at this hotel several weeks on business before I switched to the Sheraton Park Hotel at Anaheim by Disneyland. This hotel is located across from the Cerritos Towne Center (Walmart, Trader Joe’s and Starbucks). Some restaurants within a short driving distance include Phở Tasty, BCD Tofu House and Cho Dang Tofu House.
My corporate rate was around $ 120 including wifi and breakfast which was the lowest rate in the Southern California area. The parking lot was huge and free and I never had a hard time finding a parking spot. The fountains in the lobby were cool looking but I grew to dislike the smell they gave off in the lobby. The décor isn’t modern but it’s also not dated. At night, the lamps didn’t seem to give off enough light so the room always felt a little dim.
The gym was standard and included treadmills, weights and a floor mat. The breakfast buffet had a large variety of food — bacon, sausage, breakfast burritos, mixed fruits, etc. The Platinum amenity is points or a food voucher which could also be used at the Starbucks in the lobby. I always chose the points.

8÷20÷15:
This is an update to my earlier review. Yes it is true that I ended up only have to wait 20-​minutes for my room on the 6^th floor to be ready for which I was very grateful for but once I arrived in the room it was really not much better. The room was beyond hot, I had to call 2-​twice for fresh towels (left voicemail with no return call) which never arrived and the a/​c didn’t really kick-​in until almost 1.5 hrs after I got into room. I ended up taking a quick shower and leaving run errands as the room was too warm to sleep. When I returned at 5pm, still no towels or message from housekeeping that they even attempted to deliver. I like the hotel and it’s very close to the offices where i have bi-​weekly meetings but will think long and hard about returning anytime soon.
8÷14÷15:
Starting off bad already. Requested an early check-​in when making reservation. Called the morning of arrival to confirm and was told no problem. I arrive at 1pm only to be told not available. So now I’m sitting in the lobby playing a wait game. I’m hot, tired from long drive and just want a cool shower and sleep. Really tempted to find another hotel. WTF???

I was all set to give this 5 stars for the cost, service and amenities. Extremely dog friendly! Club level platinum members get free wifi and breakfast. The bar was above par for a mid-​range hotel and the bartenders were really friendly.
However, prior to checking out today…
I requested (and confirmed request last night) a 4p check out. I was assured with my platinum status, no problem. Problem:
At 130p a housekeeper knocked, when I asked her if she saw the DO NOT DISTURB sign she said «Yes, but they have you down for 1p. Checkout.» After I explained I had 4p she apologized and left. Ok. It happens…
At 230p another knock, SAME HOUSEKEEPER! When I opened the door a crack (naked b/​c I was getting in the shower) and sternly repeated what I did just an hour earlier, she apologized. Annoyed, I called the front desk. They apologized. What’s the point of a late check out AND a Do Not Disturb sign if neither are acknowledged! FAIL! And unfortunately I have to stay there again next month.

Grew up in Cerritos but never stayed at the Sheraton. Today I checked in and was immediately greeted kindly by Kevin B. She was very personable and asked why I was in uniform. I let her know that I was in the service and was going to surprise my girlfriend for her graduation.
As it’s memorial day weekend and her family is also in the service, she made a surprise cake for my girlfriend. The gesture was so kind that I thought it represented exactly what above and beyond customer service looks like and I decided to write a review.
The hotel itself is definitely on the higher end and rooms are about average but I’m not too picky.
My stay was great and I would definitely come again

The lobby was nice. The room was clean and the bed were comfy, but the water or the towels made my skin itchy. The top of bed sheets had mold. It was disgusting for a hotel to not clean their sheets. Hold the sheets to the sunlight and you can see mold inside the sheets. I will not be back and will not be recommending anyone to stay here at all.

Let me SHERATON something with you
OMG! I have been here about 1001 times. So I pretty much know the lay of the land. Most of the time it’s for an event or banquet or something and for the most part is a nice hotel with decent restroom facilities and plenty of parking! It’s not the Four Seasons but Great for out of town guest if you live in the area and don’t want them staying with you which I DON’T! House guest are like fish and start to stink after a couple days so it is best that they pay to stay.
I know that may sound mean but you probably have NOT had the NIGHTMARE-​ISH house guest that I have had thus you really CAN’T UNDERSTAND so you can save the criticism!
At any rate this time I was here to do some early Christmas shopping for my little nieces! There was going to be a 2-​day Hello Kitty Blow Out where you can get 70% off regular prices! And if you know ANYTHING about Hello Kitty you KNOW THAT’S GREAT!
I figured I pick up some bedding, luggage clothes, etc for them and maybe a few back to school items as well! So I get here after having breakfast and OMG! There was a massive amount of people!
At first I thought the line was just a little long but I WAS WRONG! The line wrapped like a boa constrictor around the building. LITERALLY! And as fate would have it I parked on the opposite side to avoid traffic and because I wanted to stop at the Cerritos Farmer’s Market on my way out and didn’t want to move my car!
By the time I got to the END of the LINE people were pleasant but grumbling and sort of laughing in unbelief, because the line was so FRICKIN LONG! It was AT LEAST a 2.5 to 3 hours wait, in the heat, standing up, no bathroom, in a slow moving line! Oh did I mention it was growing hotter and hotter! I noticed a Unilocal bud had checked in 10 mins prior to me but I couldn’t find her. I commented to her message but to no avail! In fact by 7am the line was ALREADY LONG and it was at least an hour wait at that time! And they didn’t open til 9am!
Anyway about 10 mins and I’m being generous with the time I LEFT! Several people had come out stating the room was about the size of a garage with cardboard boxes stacked upon each other! The line was so long because SOME GENIUS thought it would be a GREAT idea to have this MASSIVE event in a small banquet room making customers wait outside in a long atrocious line!
And if that was NOT bad enough this is NOT the first time this event has been here just the first time I have been to it and APPARENTLY this is what they do! Their aim is to sale out and they do!
Anyway I left and went to run my errands and shop for my nieces ELSEWHERE! Where BTW I found some TERIFFIC deals and managed to find Hello Kitty suitcase in another store on clearance so it was STILL cheaper then what I would have gotten at the sale!
Later that day I found out that my Unilocal bud that was in line 10 mins BEFORE ME got turned away after WAITING hours because they ran out of everything they brought! OMG! Can you imagine waiting that long, with a kid, in the heat, no food, no bathroom to be turned away! THAT IS RIDICULOUS!
I was SOOOO GLAD I LEFT and didn’t wait for NOUGHT! I would have been PISSED to say the least! This event was ill-​thought out by the hotel staff because they have had it before and STILL allowed the Hello Kitty vendors to rent a small room knowing GOOD and DAMN well people would be creating a traffic hazard outside!
This place is GREAT for out of town guest, maybe a wedding reception or banquet but I doubt I’ll be ridding the Hello Kitty Blowout Band Wagon again! What a P*SSY!