Microsoft Store

Came in to take a look at the Fitbit Alta since we saw a promotion going on. Alani came to help us out and gave us some info on both the Fitbit and Microsoft band. She remained patient and helpful even though I was pretty indecisive haha. Will definitely come back!

Horrible customer service.
I came in to use my band and the ms complete… The rep had no idea what to do… They need to train these people better.

I haven’t been to another Microsoft location. I hope they are as good as this one. Long story short I came here as my xbox one having some issues. They told me I have to wait 20 min and offer me water. Thru the process they make sure I am comfortable. Customer service i received was impeccable. Definitely come back if I need more games. I am so sorry I forgot your name but when I am going to come I will do another review. You were awesome and I don’t want to write someone’s else name and give the credit to wrong person.

Although a Microsoft user for decades, I was sorely disappointed with the lack of service and support from a purchase of upgrading my surface 4 with accessories spending thousands of dollars yesterday. Not only was the sales associate lazy and lacking any sort of professional skills, the manager was just as bad for hiring such representatives. My next letter will be a formal complaint to HQ alerting them so they can make the appropriate changes and/​or training to give their customers a good experience. Can you believe when asked for assistance on additional accessories, the sales associate just points to the location with no help or assistance?

This place is very unfriendly and unorganized, I was scheduled for a «complimentary» virus scan over the telephone with a call center since this store does not tend to phone calls, the person on the call said I will be able to possibly be taken care of that same day or leave the laptop over night worst case scenario, I show up and they the worker tells me they are 45 people ahead of me and I would have to leave my laptop for 3 – 4 week!!! Cmon now !

Purchased a Surface Pro 3, 8.1 from Microsoft on-​line about a year ago. Received good training at the store. Trainers were friendly and knowledgeable enough given the newness of the product at the time.
Surface has been flawless. Sure, everything can be improved however Microsoft’s arc is on an upward swing. Win10 upgrade and its cloud integration with my 2 phones with Outlook, Cortana, One Note, automatic backup and Office has increased efficiency a loty. Reliability is outstanding. Tiles are handy. No games for me.
FTR, I have many years Office/​Windows experience, hobby and independent professional.
If you’re new to Office/​Windows, there is a learning curve. I suggest getting some training, put in some time, learn the basics and see how things work, it’s a deep product. Another tool to add to your box.

Came in a few weeks ago with the back light not working on my keyboard for a surface pro 3. Didn’t know what to expect since it was my first time going into a Microsoft Store and I had bought my computer at best buy, but I needed help. Daniel helped me and tried to troubleshoot it but nothing. He ended up replacing my keyboard with the newer version where the keys are spread out and a bigger mouse pad for free! I’ll admit I was shocked since stores try to charge you for anything they can but not here thanks!

My computer will not restart after an automatic update on Windows 10 to the new build, and I am having difficulty contacting Microsoft for support. my computer was problem free prior to this automatic update.

I was looking to quickly replace a laptop that had just died on me, so I finally put my money where my mouth was and looked for a place to buy a Surface Book. Since Best Buy has terrible return policies, I went here. Boy, am I glad I did!
I was easily able to find a display model of what I was looking to purchase and Alani was extremely helpful in making sure all of my questions were answered, of which I had many! When she didn’t know anything, she made sure she asked someone who did to ensure that we were taken care of.
Brittany finished up my purchase and was equally helpful (that is, amazingly helpful!). She made sure that I was comfortable in my large purchase and that I was aware of the return policies. She also spent the extra time making sure I could get my educator discount with no problems.
Overall, a very pleasant experience. I will definitely be going back here if I need service on my new laptop or anything else Microsoft related!

Had a great experience. Bought an XBox One bundle for my son, the bundle choices were much greater then in either Walmart, or Gamestop.
The store wasn’t very busy and service was excellent, the saleswoman checked the available specials on her Surface and found one to give us a free game, which we got to pick. Great deal, considering how expensive the games are.
I don’t shop for MS products often (we’re an Apple family), but this experience definitely makes want to check out MS offerings beyound XBox.

Back story. I purchased a samsung laptop a few years ago with a windows 8.0 for school took it to this place a fee months ago and had it upgraded to a 10.0 I also purchased a the protection and support for $ 150.00. A few days ago my lovely wife bought me a surface pro3 i5 256/​8G. Today I BROKE it! Took it to this store and Jonathan was very helpful and told him about my dilemma. Long story short this place helped me a lot and even towards the end of his workday. I didnt have to wait a long time unlike the «OTHER» guys where i cant even find the the PHONE that i like in store. You guys ROCK!!!

Called Microsoft 1 – 800 number and got the run around on why my office on the surface could not be fixed. Came into the Microsoft center at Cerritos and had the pleasure of working with Vicki in tech support and her manager De Andre who went out of their way to make sure I was taken care of!!! Great customer service!!! Thank you for making me a priority!!!

I am a German on vacation, and honestly said I do not know if there are any Microsoft shops in my country. In Germany I do not often go for shopping. It is not that interesting as it is in the states and mostly I don’t have the time.
During our vacation in California that’s different.
Here shopping is a great fun.
Anyhow this was the the 2^nd Microsoft store (the first was last week in Vegas), I have ever entered.
I must say I found it very interesting! Everything was presented well and it was unexpectedly cheap.
For example, they had Beats headphones on sale for only $ 179 minus 10% temporary reduction. That’s a great price!
The competitors offer it for $ 199!
I was greeted very friendly by a guy when I came in.
I always wondered why Microsoft hasn’t followed by opening some shops (the big competitors, were I actually got my phone and my tablet from, have those shops since some years already).

I had some question about my Surface 2. I called in the morning, then had an afternoon appointment.
Staff could not have been more friendly and efficient. They took the time to make sure I was comfortable with what I had learned AND they showed me a few other ways to make my Microsoft experience a positive one.
Kudos!

I called in ahead of time and they had the piece that I needed to exchange for ready for me when I got there! No lines to wait in, and no attempt at upselling, I definitely felt like they valued my time and my business.
5-​Organization
5-​Customer Service
5-​Cleanliness
5-​Level of satisfaction leaving the store
Thank you for a great experience and I’ll be back!

Well, first of all I’ve always been a MS office student so I may be a little biased when I say I love Microsoft because I have to and I hate the blue screen of death. I guess the bias is more negative than positive if you see it like me.
But I do have to tell you, Microsoft does roll out great promotions. Some I took advantage of, some I haven’t, and some I passed on. Here were some that I’ve been exposed on (all were from this store, except for the first one)
*Free new windows phone when you trade in another working phone (2 years ago)
*Yes, missed out on the Kelly Clarkson tix here (I’m way too old to line up at 11pm)
*They do help repair computers free of charge (check their website and make appt.)
*The 12 days of Christmas in store saved me $ 50 on a purchase of a combo book.
But yes, some of the younger workers here doesn’t seem like they are as helpful as they could be. I always feel like the MS store is like visiting someone you barely know, unlike it’s fruity competitor. This place can be best described as «You don’t get the warm fuzzy feeling, as if you were visiting your uncle’s place».
But even with all the negatives, I still love MS for trying. Yes it’s like loving the underdog at a sporting event. We all know Android and Apple account for 95% of the market. And now with all windows 7 and windows 8.1 getting free upgrade to windows 10 looking like windows XP all over again. It comes with a new browser called Spartan and Cortana will be equipped on the computer itself. So being hopefully optimistic, I’ll give this place 4 stars for being such a dynamic business.

My very first time to a Microsoft store. This one was located inside the Cerritos Mall.
It is not as large as the Apple store, but the layout is very similar. There are plenty of employees around to assist customers.
I had fun checking out all the technology here. Amazing how technology advances so quickly. Things become obsolete after a year.
Good store to browse when you are at this mall. Can find better bargains for the same products at Costco though.

I like using Microsoft products. I have a Windows Phone, XBox One, my desktop runs Windows etc. However one of thie thigns I have always had a grip about is the service at the Microsoft Store. Simply compared to the Apple store they fall very far behind. I have see this in Costa Mesa, Santa Monica, Toronto, Salt Lake City (i go to a lot of Microsoft Stores to see what they are like).
There are usually two problems with the Microsoft store. The first problem is simple terrible customer service. In most stores the people working there just don’t seem to care. Nobody greets you when you come in the door, you wander around and nobody approaches you to see if you have questions, and it’s just poor service overall. The Cerritos store has scored higher than other Microsoft stores in this regard. The girl who approached me was very enthusiastic and was willing to try to answer the questions I asked.
The second problem is that the people at the store often don’t seem very knowledgable about their own product. I asked one question, it was very basic
I have a Nokia 521 and am looking to upgrade it, what phone would be the best upgrade for me?
I have to say the girl gave it the college try, but she just knew nothing about the 521 so she couldn’t really provide any real information on comparison. But at the same time she really tried so I have to give her points for it. I would like it if their employees knew their products more though. If I asked an Apple store employee that question I would have gotten a much more informed answer in comparison of iphones.
So, I likd the employees here, I wish they trained their employees more.

They went all out on their grand opening! Kelly Clarkson came out to perform!!!
They had 2 awesome deals for the grand opening– Xbox 360 4g and Toshiba Encore 2 32g both for $ 99.
Awesome store! Awesome people! Awesome deals! The are well trained in their products.

Microsoft opened a new location in Los Cerritos Center on Saturday, November 22. Grand opening ceremonies began at 10 am with Mayor of Cerritos Mark Pulido and several other distinguished City Council and Congress members. Microsoft demonstrated their community involvement with a half a million dollar donation to the Cerritos school district.
Customers had access to special opening day deals, including the XBox 360 for $ 99.
In addition to the grand opening ceremony this morning, Kelly Clarkson was invited to perform later in the evening. People started lining up for concert tickets since 2 PM the day before. The first 1,000 customers in line received concert tickets and 100 meet and greet tickets were raffled. Event details on Unilocal page:
Go Microsoft!