AutoNation Scion Cerritos

The internet manager Danielle and the kid Ryan are the only 2 things this place has going for it, every other aspect of this place is miserable!!! My wife and I were there late with our newborn to complete our purchase and we heard multiple sales guys talking crap about customers loud enough for other customers to hear… ummm ok. then the finance part was even worst, the rep Alex was super nice until he found out my bank was paying the loan and that i didn’t want the warranty or gap from them, why? because my bank was taking care of it at half the price they were offering, but wait it got worst, turned out Alex knew my uncle and that turned into him almost begging for me to buy the warranty to help him with his «points» ummmm I don’t care who you know I’m not paying more for something to help you with your «points» at this point hes now pouting while finishing my paperwork in uncomfortable silence! Thought it was over? NOPE, I get home from my 199 mile drive and notice the floor mats are missing so I shoot them an email asking about them and was told they didnt have any for that car but could give me some for $ 129??? I have purchased many cars in my life and never have I gotten one without floor mats! Sent the GM an Email and not surprised to get NO response!!! This place is a Joke! go somewhere else!!!

My friend and I came here to purchase a new Scion after a horrible and deceptive experience at DCH Scion of Torrance.
We worked with Jonathan who was terrific. Arriving late to purchase a vehicle, Jonathan saw to all our needs and even staying until midnight, hours after the dealership was closed to ensure everything was taken care of.
Then the next day, he even called my friend to make sure she was still happy and had no questions or issues. That was thoughtful.
Reserving that last star to see how the service department does.

I DO NOT recommend purchasing a 2015 Scion FR-​S. I have experienced terrible customer care in the Service Department. I have had constant issues with the audio system and driver-​side window and the service department is defensive and combative instead of understanding. I have experienced a lack of follow through by at all levels of this group and no one is willingness to make an extra effort to troubleshoot or delve beyond the bare minimum. I do not recommend this dealership.

This dealership will try to trap you on any deal!!! Horrible service, can’t keep their word, twist the prices up. Specifically BRUCE LEE! Put off getting my new car because I would never make a deal with this dealership with that sales rep. Would give 0 stars if I could.

Believe it or not this is not geared toward the sales people at Scion. I’ve called more times than I’d like to think about trying to get a question answered and have had no luck. I recently got into a car accident and wen to go see someone in Finance (Tindell) I think the name was I called him 2 weeks ago, NO CALL BACK. I then called back and was transferred to accounting who said they would have the person who was in charge of canceled services (I think that’s what it’s called) that was last week, NO CALL BACK. I was told it would take 4 to 6 weeks for me to get my check, NO CHECK! I apologize for the typos and bad grammar I’m just annoyed as hell and pissed that no once can call back. I live in the same Area Code shoot I lived there before the auto square was there. The sales people that I worked with are all cool people. I’ll get names later and update.
Richard Dulay and Danny Rivas Great guys if you need a car look these brothers up.

Michelle was my service writer. She was sweet and to the point. But then she neglected me for 8 hours!!! She forgot to call me to tell me my car needed 2 tires and a battery !! I am very angry !!!