I have been a Don’s RV customer for several years and will be for life ! Their awesome customer service, friendly environment, and outstanding service department is second to none. I have been an RV user for 15 years, and Don’s RV is simply the best! Thank you Jeff in Service and owner Don for always exceeding my expectations! I just picked up my fifth wheel yesterday, and the repairs and service were top notch. Great pricing and quick turn around are the norm with these folks. Five stars is not enough, If you’re in need of supplies, service, or a new rig stop in and see the guys and gals at Don’s, you won’t be sorry!
Robert C.
Tu valoración: 5 Modesto, CA
Don’s RV was extremely fair, and went the extra mile to help us purchase our travel trailer. A special thanks to Mike for getting it done. They have a very knowledgeable and expericienced staff. We’re really happy with the trailer, and the service we received from Don’s RV!
Cathy W.
Tu valoración: 1 Modesto, CA
We had our travel trailer serviced by Don’s RV about 6 months ago. We had asked them to check everything out because we’re new at camping, and make sure everything works for $ 1000. Per our last review with Don’s RV not everything was made right. Well, wouldn’t you know it… This weekend we went camping and tried our AC. It blows air… BUT not cold air :-((
C D.
Tu valoración: 1 Jamestown, CA
Very disappointing customer service. Did not want to do warranty work on a brand they sell because I did not buy the unit from them. Service manager was dishonest with me in regards to what he had told my wife on the phone. After being treated like a second class citizen I chose to take my business elsewhere. I did deal with an individual in the service department who was courteous and professional. Better watch out service manager, if you keep it up he will have your job. At least he knows how to demonstrate customer service. Unfortunately you never get a second chance to make a first impression. By treating me poorly and not wanting to do warranty repair work, you severed any chance at having me as a long term customer. Think about it, a warranty was only good for a year and almost expired at that. I plan on having my camper at least 10 yrs. you missed the opportunity to have my business as well as the business from everyone I know. I will go out of my way to let people know how you run your service center and how unprofessionally you treated me. I will also contact manufacturer and let them know what a tarnish you are in representing their product.
Kate C.
Tu valoración: 5 San Gregorio, CA
Excellent customer service! Jeremy and Mike were easy to work with by phone and made for a very smooth transaction. Frank gave us the run down on the ins and outs of our trailer and was very knowledgeable during our walk thru. Jose helped us with our paperwork when we picked our beautiful new travel trailer up and he was very friendly and extremely helpful. We stopped by my mother in law’s house just 15 minutes from the dealership to show her our new purchase when we noticed our slide out failed to open. It was 5:57 pm,(three minutes to closing time) and we called Don’s RV to ask what could be wrong. They walked us through any possible causes, and we determined a fuse blew. We didn’t have the fuse it needed, so Jose offered to bring us a new one. He was there within a few hours and happliy replaced it for us infront of my mother in law’s house! It’s working fine now and Jose was absolutely awesome for making the trip over for us! I would definitely recommend this place. Honest, professional, and friendly.
Kari P.
Tu valoración: 1 Tracy, CA
Rented a cruise America rv for a week. Picked it up filthy. The front end was dirty, full of bugs. The inside was dusty and dirty. The floor hasn’t been mopped in a while. There were stains on the seats. We just returned it cleaner than when we got it. And was charged $ 50 for spots on the counter. Won’t be renting from them again.
Amy K.
Tu valoración: 4 Manteca, CA
Great customer service. Selection lacking as compared to some other local dealerships, but great product & well informed staff.