Hertz Rent A Car

DO NOT rent from this location and avoid Hertz if you can for dishonesty and poor customer service! I rented a 2013 Corolla for a few hours in Jan of 2014 for $ 70. It was expensive but since I was staying at the Hyatt, it was convenient and Hertz told me I could just drop off the car with the Bell Captain when I returned at night without having to deal with parking etc. I filled up the gas tank before I returned the car and it was verified and signed off by the Bell Captain.
When my credit card statement came, Hertz charged me $ 120+ for the rental. I called numerous times and no one returned my call. When I finally got an employee on the line, he told me the extra $ 50 charge was for the 5 gallons of gas to top up the tank. However, I have only driven 59 miles in total (and he verified that)!! He told me a manger would call me back but no one called me back. I tried numerous times again and finally got the Manager «Luis» on the line, he told me it’d take 5 – 7 weeks to process the refund. That was April 24, 2014 (yes 2014) and I am still waiting for the refund.
I thought Hertz was reputable and waited patiently. When I finally called the general Hertz Customer Service line in January of this year, they told me to send an email with all the supporting document. I did that and I have not heard anything back. I finally sent an email to Hertz last week saying that I’m planning to report to the Better Business Bureau, I finally got an email back and it said, «Customer Relations has no previous information regarding the problems you have experienced.»!!
The «convenience» of renting from the Hyatt Hertz rental counter turned to cost me not just money but a lot of time to track down the problem without resolution. I’d definitely not rent from this location and avoid renting from Hertz at all cost.

HUGE RIPOFF. Plus Luis is a jerk who is extremely unpleasant to deal with. You’re better off going somewhere else (like I did, which saved me 65% of my money).
I called down from my hotel room in the morning and asked for the price of renting the cheapest vehicle in their fleet, to which their response was $ 50, and a military discount would allow me to save 10%, which would bring my total to ~$ 45. So I went downstairs to the counter and after waiting 20 minutes for my turn (as there was only one man at the counter), Luis turned his attention towards helping me rent a car. His attitude was less than helpful. He took a quick glance at my temporary license (which I received from ICBC to use while I waited for my renewed license to be sent to my house) and told me I wasn’t allowed to drive after dark, so he wasn’t going to rent a car to me. Had he read carefully or even asked me for that matter, he would have known he was reading the complete legend, and not the actual restrictions on my license.
As he was entering my information into his system, his friend came by and he stopped to chat with her in their native language (which was absolutely foreign to me) and resigned himself to clicking the mouse a few times in the next 10 minutes while blatantly ignoring the fact that I was standing right in front of him. Rude, not to mention unprofessional.
When he finally produced the quote, he told me renting a car for 1 day (with JUST the underage fee (since I was 23yrs old)) was $ 142. Apparently, they were sold out of compact cars and only had SUVs left. At that point, I was just really fed up with him, the huge wait, and just Hertz in general. I was pretty sure that even if I took a taxi everywhere, I would spend less than the $ 142 I would with Hertz.
So i left and tried the enterprise a few blocks down, and the total for the day came to an even $ 50. Their customer service was impeccable and they even had a policy to waive the underage fee since I was military. I saved approximately 3x as much with Enterprise than I would have with Hertz, not to mention I walked in, and then out with the keys in less than 15 minutes.
If it weren’t for the fact that it’s conveniently located in the hotel lobby, this particular location would have probably closed a long time ago. Awful customer service and ridiculous pricing. I would not recommend this company to anybody.

Do not bother coming here to rent a car unless you’re really desperate, want to get charged extra fees and get dealt with horrible customer service. Hertz is great, but this location seriously sucks on so many levels.
The only nice thing about this place is that they’re open on Sundays for return, however that does not mean that they’re at there desk. I waited over 20 minutes for someone to come back and help me with my vehicle return. I got there around 1PM and they close at 4PM.
The most annoying thing is that usually when you didn’t get a chance to fill up your gas and you arrive early, the agent usually tells you that you should or helps you pre-​buy the gas because they’re kind people who wouldn’t want to rip you off. I got there at 1PM, my return time was 3PM. That is not the case for the workers here. The representative just gave me the bill and said «This is the final price, I can’t change it because the bill has already been closed.» Well thanks Mr. Hertz representative for being so kind and telling me why my bill increased. In what world is $ 9.98/gallon reasonable for fuel? Yea it’s on the contract, and yes it’s my fault for not reading it clearly. However that does not take away from the unnecessarily rude attitude and tone that the representative was providing.
I’ve always rented from Hertz and the service has always been amazing, but this seriously makes me never want to go back to them. Good luck if you plan on renting from this location, I hope you do it after they retrain their workers on how to properly provide customer service.

Turns out the slowness was mostly from a demanding customer in front of me with too many questions. Everything else was great!