Suh’s Custom Tailors and Tuxedo

I have lived in Centreville for 20+ years and have used their tailor service years ago. I recently had 4 skirts hemmed and they were all longer than I requested. When I had them revise one skirt they were visibly irritated and actually on pick up, made me sign that skirt was ok. They also charge $ 50 per skirt which is outrageous. Also, the skirt was not ready as scheduled. I will never return to this tailor again.

Overpriced & see picture

My son’s school order their band clothes from them. So we ordered pants through the school. When we received it it was just too big. My son said the lady who came to measure them took the measurement very quickly. Anyway we went to their store and the lady there could not talk or understand english so she called the «manager» and my wife talked to her. She asked us to come next day, we went there next day and saw the store was closed before their regular time. I called them and was told they changed their time on that day and now closing early (6pm). Although the «manager» that my wife talked to previous day told us to come before 7pm. Anyway, they are rude and not good customer service. Not going there again. Have also inform this to the school.

This place was recommended to me by a friend and I’ve used this place a few times and have been pleased with the work they’ve done. Well I took my bridesmaids dress, there, for which I’m the MOH for my twin sister in a couple of weeks, and needed the top of it taken in some. She measured me and I paid my $ 38, which I thought was a bit expensive, and said it would be ready in a week. Well I came back to pick up my dress and she handed it to me and I asked if I could try it on before I left. I guess the fact that they don’t even ask you to try on your clothing to make sure everything fits correctly should have been my first red flag. I went into the dressing room and tried it on and couldn’t get it zipped up. So I went back to the lady and asked if she would zip it for me. Well she tried and tried and tried and finally got it zipped, but I could barely breath. I asked her why was it so tight and she said, it wasn’t like that when I pinned you. And I responded that there was no way I gained that much weight in a week where the dress could barely zip up She just looked at me confused and I said well there’s nothing you can do? And she responded that those were the measurements she took.
I will NEVER go back to them again! Not only did they screw up my bridesmaid dress that I have to wear in 2 weeks, but gave no offer to fix the problem and made it seem like it was my fault. Horrible customer service and not willing to fix their mistakes. Be warned!

I honestly don’t understand the negative reviews about this place. I’ve been going there for over 10 years and never had a bad experience. I’ll agree they are expensive, but everything I’ve ever had tailored has come out impeccably. She always takes her time to measure me accurately and I’ve never had them lose any of my clothing. Of particular note, I moved from Centreville to Vienna about 5 years ago and a few years ago, did try a new (closer) tailor (highly rated on Unilocal,by the way) and she ended up hemming my bridesmaid’s dress unevenly, which makes me cringe every time I look at the pictures. I went back to Suh’s immediately and have never looked back.

Agreed. The customer service here is absolutely terrible. I hesitate even giving them 1 star! Alterations are wayyy overpriced for the low quality of work you will receive. I recommend finding a different tailor. I definitely will not be going back there!

I also had a terrible experience at Suh’s. To say they have terrible customer service is a complete understatement. I took a suit into them to get it tailored and they rushed me in and out. And charged me a pretty penny to get maybe 3 – 4 locations altered. When I came back to try it on I had some small concerns about the fit and the work done. The younger of the employees basically did not care about anything I had to say. I asked a few questions about sizing concerns and she said «no it’s ok» I dont know about anyone else but when I pay over $ 100 to get something altered I do not want to hear it looks ok… Also, the rear of the suit seemed to be «puckering» where they made some adjustments, I guess I was just seeing things because the women who worked there acted like I was crazy. I would like to make a point that this is all after I had already paid… obviously their only concern is taking money from customers and do not care about anything else.
I will not be going back to them ever again.

I had the worst experience with a tailor at Suh’s. We had a suit and bridesmaid dress tailored for a wedding and feel like we were way overcharged for starters. However, that wasn’t the worst part… their customer service is absolutely horrible and I don’t think I’ve ever encountered a business so unprofessional. They lost the pants the week of the wedding and refused to pay the price to replace them. I even went into the store to talk to them twice and they brushed me off. The mom who runs the store doesn’t speak a lick of english and had to call her daughter to talk to me. I explained to her that we were there to pick up our reimbursement and she flat out stated that she wouldn’t tell her mom how to hand us our money and subsequently hung up on me.
I highly DO NOT recommend this tailor, they’re way overpriced, do a terrible job with women’s dress alterations and they lose your clothing. It amazes me that they are still in business.