This is your one-stop alternative-needs shop; with items like«street wear»(no sneakers from what I remember, though plenty of boots of all types), body jewelry, incense/candles, minerals, statues, and swords/knives(of both decorative and functional variety). The store is segregated into two areas(really 3 if you include the piercing station) with the apparel and knickknacks in the front and age-restricted items in the back area. I believe one must be 18+ to shop in the Adult section and 21+ to shop in their vape & glassware area. The glass here is a sight to behold, and really if you’re bored someday and love art glass it is worth making a trip just to see their displays. Two HUGE glass displays house their highest-end items(typically running from $ 250 all the way to $ 10,000) including a beautiful Hunter S Thompson art piece with multiple arms done in the style of a Hindu god. If you know glass artists, Utopia gets some of the best in the nation(and that means the best in the world currently) to ship their pieces out here. Spend some time ogling the glass and see what the newest trends are in this dynamic field. There are plenty of more affordable options here along the side-walls, and although there is a markup from what you’ll find(price-wise) online, I find that being there in person and being able to see the«action» in a particular piece’s function makes up for the difference. Service here is of the concierge-variety, since so many shoppers often have tons of questions and need assistance while browsing, so if the staff is busy I find it’s much better to let them know I’m looking for help and just mill about until my turn comes. There have been a TON of advances in the field in just the past few years, so if you are looking to pick up an old hobby it would really be in your best interest to have a chat with the salespeople. In my experience, they are often willing to cut a small deal on glassware and accessories if you bundle purchases. The Adult section is a bit further back, and has a huge variety of lubes and oils for all your lubrication needs. No tasting station, so be sure to read your labels carefully! They also stock all sorts of adult favors for bachelorette/bachelor parties and such, as well as *ahem* assistive devices(including some that look like they belong in the Apple Store!) that may pair well with the aforementioned lubricants. Sometimes, I park next door in the CVS because there is a stoplight there but stopped doing it because just being patient also works… Be careful with your purchases because the return policy here is understandably pretty much non-existent.(Take it up with the manufacturer)
Tianna S.
Tu valoración: 1 Smithtown, NY
Not sure how I feel about this place anymore. Ever since I first started coming here the prices have increased immensely. I’m okay with the fact of the price going up if the products are worth it. I went in on October 24th and asked the lady at the counter multiple questions about the jewelry before I bought it and she told me specifically that the jewelry was surgical steel and would not tarnish. I am sitting here a month later with a tarnished belly button ring and extremely disappointed because I can’t even return it now. I am unable to return it because I called and the lady told me they will not take any returns in jewelry like that because it happens over time and is normal. They should notify people everything about the products before selling it to people.
William S.
Tu valoración: 5 Nesconset, NY
On multiple trips with multiple sales associates the staff has been very friendly, helpful and knowledgeable about the different vaping questions I had. The new location is beautiful compared to the old one, and the selection of glassware is unparalleled with anyplace I have been locally. They have some artistic glassware, and they offer financing apparently. I would, and have, recommend this store to friends in the market for what they sell.
Jim S.
Tu valoración: 1 Westhampton, NY
Went to Utopia in Middle Country Road to purchase an item I was interested on. Squire recommended a particular one and assured me it was one of the best although expensive one. I end up purchasing it but it turned out it was broken within days. It just broke in my hand. I immediately went back to the store hoping it would be repaired or at least exchange, but the response of Chris, «manager» and his partner Squire was totally different from when I made my purchase. their attitude was rude, unprofessional and plain insulting. I have end up with a broken item unable to repair. I know I was ripped off because any respectable business would stand behind their merchandise and work with the customer in an amicable, fair and responsible way. I will not ever purchase Anything from then and NO, I do not recommend this store to anyone unless you want to be ripped off in the most shameful way. You will be treated as a total«idiot» if you ever go back with broken, useless, garbage merchandise even if purchased within days. Their response practically was«too bad» and go away! Rip off plain and simple. If they want to stay they should learned manners, be honest and have some dignity. But after experiencing such a negative behavior I doubt these two even know what honesty mean. Centereach.