Sears

I LOVE SEARS. SEARSwas the first department store t shopped at the mall. few things i observed are shothandedness, employees lack enthusiasm, and disorientation. i dont know why but these are my first impressions about the store personnel.

Bought a NordicTrack Treadmill at the Centennial Store on ¹⁰⁄₁₆. It was scheduled for delivery on ¹⁰⁄₂₉. Treadmill was defective and the delivery guys could not put it together. So a new treadmill was supposed to be delivered on ¹¹⁄₂. Delivery window passed with no word from Sears. I called customer service (in INDIA!) and was told that I’d get a call back shortly. Another hour passed without a call. I called customer service again and was told the truck was enroute within the ½ hour. Another hour passed and no delivery. Called again and was told delivery could be rescheduled for ¹¹⁄₁₀ — almost a month after we made purchase of a treadmill that was in stock.
We are considering cancelling the order and purchasing from someone else. No wonder Sears is on the road to extinction. Terrible customer service!

Love Sears they have such a great policy on exchange great deals great employees they have everything from kids to adults housewares to jewelry and also a Automotive spot

Terrible. We bought a washer and dryer and they didn’t show up on delivery day. We had to call and they assured us the dryer was delivered when obviously it had not been. We had to take time off to fit the delivery window and it didn’t even come. We eventually got it rescheduled and the delivery guys were so nice but obviously over-​worked. Poor guys. They had so many deliveries that day it seemed impossible. Great men being taken advantage of by a terrible company. 5 stars for the delivery guys but 1 for Sears.

Never again will I do business with Sears.
My garage door opener stopped working, so I called Sears to come and look at it. On my email confirmation it says if I do not accept the work, I will receive a coupon for all or most of the expense, so I figured might as well.
The technician arrived and did not have a ladder. I had to sign my name 5 – 6 times on his pad and it still did not work.
Then I never received my coupon. Upon multiple conversations with them, I was finally told it is a 10% off coupon. Well that is not what it said, but that is what they are offering.
A long time loyal Sears and Craftsman client is lost due to horrible, and I mean horrible customer service.
No wonder the company is going out of business. Couldnt happen fast enough in my book.

I recently bought a dishwasher from this store. They could not deliver it on the day promised so I had to wait 4 extra days for it to arrive. That should have been tip off one of a problem. Finally it was delivered and installed by their people, that went well. However, the dishwasher did not work properly, it didn’t dry on the dry setting. I notified them of the problem after running my first load of dishes, within 12 hours of installation. Since then it has taken me 7 hours of phone conversations to even get them to pick up the unit. They suggested I have it repaired – it was brand new – used once – and already needs a repair – I think not! They even tried to blame the installers, but the defect is part of the electronics and not the installation. I am now trying to get the amount paid refunded to my credit card. After another 3 hours on the phone they have credited my card with a PORTION of the price, but have refused to refund $ 100 of the price that I paid, with no explanation. So to sum it up, I got a defective dishwasher, paid $ 100 for it, have been on the phone for 10 hours trying to resolve this problem, gone to the store and talked with the appliance manager in person, and still they refuse to refund all of the purchase price. All I can say is shop elsewhere, dealing with this store is one big nightmare.

I will admit that I still use Sears for car batteries and tools. Today, I went through the painful process of trying to buy a washer and dryer from the store. The salesman was friendly, even though he was very fond of the extended warranty. What really sucked was the process of actually buying the appliances. The salesman did everything on an iPad, which would have been nice except that the wifi in the store didn’t seem to be working very well. He ended up restarting his iPad maybe 8 or 10 times before it would work. Watching him do it, it became obvious that he was just ordering directly out of the Sears catalogue. Heck, if I knew that was the case, I could have done it quicker on my phone. For the delivery, the computer system did not give options for a delivery date. The salesman had to call a separate dispatch office and go round and round with a clerk in order to set up a delivery. Terrible overall experience. In fact, this review was completely written while he was on the phone trying to set up the delivery. I can see why Sears is on its long downhill slide. Such a shame. I just hope that they keep selling the Craftsmen tools and Diehard batteries.

Poor, poor Sears. What was once a respected and destination shopping experience has become a sick joke. A bad combination of poor customer service, dirty facilities, low quality products, registers from 1985 and empty stores makes you feel like turning around and just driving away. I think they really need to stick to online shopping for everything except appliances and spare people from driving to their stores and going through that process. The prices on appliances and tools are really great though, so if you want a deal then you’ll have to come in.
I was able to exchange an old and non-​function pair of Craftsman pliers for free, so I’m glad to see they’re still honoring the Craftsman Lifetime Warranty that they’ve advertised for years. Apparently it doesn’t apply to power tools though, so I am still stuck with a broken skill saw.

I had a great experience with Sears appliance department, assisted by a salesperson named Ella. Bought stove, refrigerator, disposal and dishwasher. Delivery people called me, were on time, and even when there was a delay, gave me plenty of notice so I could plan. Installations went smoothly, contractors were courteous and cleaned up. What I really appreciated was getting information over the phone that I could use with my shopping – instead of being routed around and told to go online, I actually could speak with a sales person in the department. Unlike other home appliance places, this was a service-​oriented sale. Thanks!

I think there was a point in history where Sears was a high-​end department store. Now, it kind of feels like where you would film a scene of high school students stuck somewhere in a horror movie.
I’ve had my tires changed here a couple of times, which they do for a reasonable price although it takes forever. On the bright side, the line to at least talk to them is never long and you don’t have to make an appointment. The guys in this section seem to do a good job, even if they’re a bit odd. And at least you can wander Southglenn while you’re waiting.
Everything else in the store is arranged oddly, and somehow it’s hard to find a salesperson when you want one but hard to avoid them when you don’t. Their check-​you-​out-​on-​an-​iPad system would be new and fancy if it worked consistently, if they didn’t require your email address (seriously, you don’t need that to sell me dish towels), if the item you want isn’t on sale and if you don’t want to pay cash. Customer service tends to be on the surly side. It looks like working here probably isn’t much fun, but don’t take it out on me.
Not a bad place for tire changeout, but other than that, I’d recommend shopping elsewhere.

Delivery services never showed up. Again. It is the Second day that I have scheduled nothing so that I could around and wait for sears to deliver a product that they damaged in their initial delivery… I am quite ready to just take out a claim against them.

Having serious issues with Sears service plan. Tech was supposed to come yesterday between 1−5pm. Took off work, was home, got called at 4:15 saying they were on their way… never showed! Called back, they didn’t know what happened. Said I would be called in the AM about getting someone out ASAP. In the mean time they said they would put me in que on June 19 only to trigger the call to me in the AM today even though the day doesn’t work for me. Guess what? NO ONE called me! Called back, they couldn’t do anything. Said a supervisor would call be back in 2 hours… Guess what? NO ONE called me! On phone again now! You need to prioritize the customers you screwed over first when it is your mistake! Not make me wait. Now scheduled for June 28. Doubt they will show. Also waiting for a supervisor to call me back… I’m sure that won’t happen.

I don’t give one-​star reviews lightly. Take heed.
I bought a refrigerator on August 18, 2012. It was a specific kind — a counter-​depth with a bottom freezer, for our rather snug kitchen in our new home we were purchasing. We arranged for delivery the week after we would close in mid-​September.
The morning of our closing, I received a call that delivery would be delayed — to October 22. Um, what? That’s a month! I called the store and spoke with a manager, explaining that we would be in our new home without a refrigerator for a month, and all they could offer was a 10% discount on the price and their apologies. Fine, whatever.
This morning, I received that dreaded call notifying me the delivery was pushed out yet again, this time to November 12. Marvelous. I discuss with my husband what we should do, and since this specific refrigerator is well-​rated and has the specific features we want, we decide to wait, but we’d like an explanation.
I tried EIGHT times to call the local store, and in the process I experienced a variety of results: the automated system couldn’t locate my order in spite of me entering the information directly from the receipt; the system dropped my call; I was transferred to a busy line; I got rerouted to the national call center, who dropped me again. Finally I spoke with a «delivery specialist» who kept referring to me as Elizabeth (see my name above) and now I’m told I can expect a $ 35 gift card in the mail. Nice. Perhaps I can use it to buy a cooler in which we can keep our groceries.
Do NOT utilize Sears. Craig and his list are your best bet.

I like Sears overall, but «Meh.» kind of sums up my experience here in terms of mens clothing. The selection of business and semi-​casual shirts was severely lacking. It felt more like a picked-​over Ross than a Sears in that respect. However, I did get a nice deal on a semi-​casual long sleeve shirt — one of the few they had. They did have a large quantity of jeans and shorts, but most seemed more like dad-​wear if you know what I mean (microfiber, elastic waist, etc).
One good thing I noticed was that this store had a good number of mens shoes, specifically work boots and walking shoes. But even if you found something you liked, it would have taken forever to checkout since this place was a ghost town when it came to workers. I had to go through the entire store before I finally found someone. This poor woman who had a cart full of stuff was waiting for one worker to come over, but he disappeared for a while.
Perhaps I caught this store in between seasons and a slow night, and maybe the other sections are be better than the mens section. I play trivia nearby, so I’ll probably stop in again, but my first impression was not a good one.

I came to Sears looking for a new mattress. After a horrible experience months prior at a mattress store, I was not looking forward to the experience. Thankfully, the sales representative left me alone most of the time so that I could read the signs, lay on the mattresses, and determine on my own without any pressure. I actually found a couple that I liked, but even with the over 50% off sale, I wasn’t completely sure I wanted to spend as much money as the ones I liked costed. They were having an extra 10% off the following day, which the sales person was nice enough to inform me of, so I decided to sleep on it and possibly come back. Turns out I ended up purchasing a mattress set at Denver Mattress that was just as comfortable and much cheaper. But, this experience at Sears was just what I needed to get my feet wet again after my nightmare experience elsewhere and it really helped me determine what I was looking for.
Overall, Sears is good at certain things and I usually at least check them out when I’m making a big purchase (appliances, electronics, etc.) as they sometimes have killer deals. Also, many members of my family love Lands End clothing, so it’s nice to be able to stop by Sears to pick up a present or return something ordered online. This is a good location, with ample parking. And, while you’re there you can stroll the rest of the Streets at Southglenn as well.