Kwik Super Dry Clean Super Center

I used Kwik Dry Clean for approximately 4 months. During this time, I frequently had buttons missing or broken, new stains on shirts from chemicals, pant creases in the wrong line, and missing garments. These might seem like typical issues from any dry cleaners but the fact that over a short period of time they never once brought this to my attention. I would find out when I was traveling and notice buttons missing or cracked on shirts — that’s not convenient to find out that buttons are missing on a business trip.
I also had missing garments. When I brought this to there attention they were not very helpful to resolve the issue. The missing $ 100 pants were not their problem and I needed to tell them the «exact» date I brought the pants in. I don’t know about people’s dry cleaning monitoring, but I don’t track my clothes to that level of detail. I requested that the owner or manager call me, more than once, and I never heard from back about a resolution to reimburse me — minus 2-​stars for Customer Service.
That said, I am writing this review to let others know of my situation. It appears that others have experienced similar service. Finally, a bit of advice for the owner, dropping «F» bombs at the service counter by your staff is not ok.

Has anyone experienced loosing things when left in pockets at this place? I know it’s our responsibility to double check outlet pockets, however they claim that they do not have a lost and found.

They cleaned blood out of my wool dress pants and multiple stains out of my white silk shirt. Very pleased!

They close at 7. I’ve been here since 6:18 and nobody has shown up. I have a massive meeting tomorrow. Such a terribly run place.

We have been using this place for seven years now. We tried several other places when they have the promotion but none could provide the consistent fast quality service as KWIK. The same day service is super convenient and they really care for their customers. Highly recommended.

We’ve used this branch of Kwik Dry Clean for 15 years. Recently had a pair of pants returned with the zipper frozen in place/​was working fine before cleaning. When I presented the problem to the attendants, I was questioned as to whether they had even cleaned it at this location! They assumed no responsibility whatsoever for the problem and offered NO solution. I asked for the Manager (Kevin)…he has now been «out of town» for 2−−3 weeks! Talk about no responsibility and a complete lack of Customer SERVICE.

Kwik Dry is as close to a dry cleaning dream as you can get. Really. I sometimes save some of my bigger ticket items to get dry cleaned here, because it’s quick (same day if you get your things in early enough!), easy, and oh-​so-​economical.
Add a Valpak coupon in there, and you’re absolutely golden!

Dry cleaning reviews are a bit like my IT job, no mention when things are going smoothly but lots of attention when they are bad. So this is a bad review.
I have had 2 nice silk shirts over the past year that have come back with discoloration. The first time I brought it back and had them clean it up — which they did. But the 2^nd time it happened I had enough. Everyone makes mistakes but both times the bad shirt was the last one in a stack, so I didn’t notice until much later that there were stains, and it happened when I was traveling. Which is really annoying to carry a bad shirt with you to another city.
So, the family that runs the place seems nice, but their quality control sucks.