BluDomain

They’ve corrected the issue and I have high hopes for better customer service in the future. Thank you for correcting the domain issue.

RUN!!! RUN VERY FAR AWAY!!!
I wish I could give negative stars. The customer service is so horrible, to the point that they lied to me about what the site provides and then refused to respond once I pointed that out. If they hit a wall and can’t solve your problem, they just ignore you and wait for you to go away. They do not care.
I truly hope there is a special place in hell for companies like this.

STAY AWAYYYYY… I wish I could give zero stars. I’ve been with bludomain for several years now and over the years had minor issues that they’ve MOSTLY resolved… Until recently…
Sadly their costumer service is so terrible it makes me ill. I’ve been in the process of reporting them to the better business bureau. They’ve played communication games, their programmers have played dumb about coding concerns because they’re lazy and don’t want to correct their subpar code skills, so your website will stop working and they don’t care enough to fix it… They will not send you invoices and then your website expires– which is all intentional so they can get more money.
They also refuse to release my domain name by ignoring my emails which has caused havoc on my business. 0 stars for bludomain, you’re better off at squarespace.

The templates are great for the price, but as many have shared their customer service is so terrible. It’s almost hard to describe how unresponsive they are. I’ve had inquires take WEEKS to get a reply when a site is down. Then the reply – from the owner – didn’t even address the issue. Totally inexcusable.

The sites look great, they are cheap. Easy right? WRONG!!! So many glitches and technical difficulties. They sell templates before they even know if they work. I have had nothing but nightmares with them for the past few years. But I put so much work into this site I cannot change now. Frustrating. Buyer beware!!!

Second year in a row I paid for domain and hosting and they didn’t tell the domain site and my website is down. Again even though I paid and they won’t be open til Monday morning. It’s Saturday now. Who does this– they do twice!!!

The way it is set up to use is simple-​which I was drawn into.
Now that I’m into putting my business information into the page layout– I’m finding that there is very little you can do to organize your information… the options to layout each page are minimal.
The instant message style of customer service is efficient to an extent. but is impersonal 100%.
Your question posts on a board with everyone else’s questions (very impersonal & confusing). They don’t seem to genuinely care about your concerns & things that have been disappointing with your experience with BluDomain.
Good luck to those of you using it!

Horrible horrible horrible customer service and communication. They deserve zero stars!!! I will never use them again.
They lie to get you under contract then change the story and add extra fees

I have no option but give at least one star. They don’t deserve it. I bought a website from them 6 years ago. I paid the «one time fee» to host with another company. They recently shut down my site saying I owe hosting fees for this year. They don’t host my site, never have. Trying to get any kind of answer from them about anything is like pulling teeth. They don’t offer any kind of phone customer service, so I have to wait for emails back and forth, meanwhile my website is down. I will never again do business with them.

I’ve always loved BluDomain! I’ve used them for years! Yes there are some glitches from time to time but the customer service is very kind and have always helped me through what I needed. I can’t say for sure, but I imagine them as a small business trying to charge low prices and juggling a lot of clients. They’re just people, and I believe if you treat people with kindness and patience you’ll be happy with Bludomain, because they do incredible work for an incredible price.

wish i could give NEGATIVE stars. this place is the worst… every good review on here is FAKE and probably from the owner or something. I decided to leave blu domain for squarespace and have started several support tickets trying to get help redirecting my domain and no one will get back to me. Basically they just want to screw me over. There has to be something I can do.
NEVER use this host. anything is better than this.

I wish I could rate this with ZERO stars. The worst costumer service ever. Stay away from this company. They will not resolve your problem promptly and they will make you have no website for DAYS!!! Don’t even think about it!
2 days later. Problem is not resolved. Aundrea Hasselbach (owner) doesn’t want to release the domain. Worst person to deal with. Do NOT do business with this company.

Do not use this company
All is ok until is not and them you will hear back from them in 2 day and if you need to go back and ford with costumer services it will take a long long time
My site is down for the 4 day now
If you are a professional photographer like I’m and pay almost $ 1000 between the knot and weddingwire please do your self a favor and look some where else

Not to be dramatic or anything but if I could give negative stars I would. I signed up about 2.5 years ago because of a reference a classmate gave me at school. If you’ve never had a problem with this company than you are very lucky. It only took about a year until I started having very persistent issues with this company. I eventually changed over to a squarespace site but Bludomain still had my domain name. They couldn’t even map my domain to my new site properly. I informed them that I was NOT going to continue with their services and would like to have my domain name transferred to another host. How they handle issues like this is ignore you till you go away. Eventually I was charged and paid $ 100 for a service they don’t give me anymore since almost a year before I said I was not going to continue their services. I have been trying to get a refund for almost three weeks now since they pretty much stole from me and I’ve been nothing but ignored. You will never find a phone number to talk to anyone in person, their live talk is sketchy and doesn’t get any results, and mainly Aundrea (head of marketing) doesn’t know how to do her job or she just flat out doesn’t exist. Do not, I repeat, DO NOT USE THIS SERVICE! If they aren’t screwing you over now, they most definitely will and then ignore you when you call them out on it…

ZERO stars is what they deserve. It’s unreal how terrible this company is. TWICE my site was pulled because of their bad bookkeeping. The first time was when they billed me for my old website AND my new website when I had already made the swap and only had ONE website. When I only paid for my new site, they pulled it. The second time they pulled my site was last week over a $ 15 domain renewal. Really? They pulled it over $ 15? Oh wait, the domain renewal that I had paid months ago? Yep. This should have NEVER happened. My site, email and blog just happened to go down over a weekend and I was in a terrible panic because I was in the middle of a client inquiry for a big job and I had just handed out a bunch of my business cards to potential clients. «Sorry, but we don’t work weekends» was all I got come Monday afternoon. My site was restored but I never got an apology. I wanted to speak to the owner and all I got was her email. I sent her an email, gave her two days to respond and NOTHING. I wrote again asking for a refund because I paid my $ 100 site dues in a panic (they weren’t due for a couple of weeks) and I have yet to hear back. I was with them for 5 years and you’d think they’d care if a loyal customer wanted to walk away, but they don’t. Run and stay away from this terrible company.

I wish I could give 0 stars for this unethical joke of a business that has the worst customer service I have ever encountered. Twice they sent invoices to an outdated email address after I updated with them then when my site went down as I had not received an invoice they refused to provide any info so that I could switch hosts because I was fed up with there lack of service. In essence they held my site hostage until i paid another year. Is this even legal? I will find out from the BBB when I file a complaint. DO NOT use Bludomain. What’s worse is their ticket support system, you can’t even speak to someone. Bludomain has underhanded, black hat practices and is not worth the money, headache, time and frustration.

Worst customer service. Everything was great until my photography site crashed and it took over 1 week to get it fixed. My blog is still down and I just think they just don’t care at all. Please do yourself a favor a find another company that cares about their clients.

I have over the years had 5 websites with Bludomain… for the price and service I cant be more happy… I will always use them, I know this company rocks… BellaVideography is my company Bludomain has help me get a lot customers…
William

Worst customer service! It doesn’t matter how pretty or cheap a template is if it doesn’t work and no one will answer your emails back when your websites been down for weeks. They really don’t care about their customers.

In 2013, my website went down because my invoice went to an email address no longer in use. I quickly noticed the issue and emailed bludomain asking them to send my invoice to my updated email address and also asking them to update my email address in their system so this didn’t happen again. They failed to update my email address and this year again I did not receive my invoice.
This year, however I did not notice that my website had gone down because I was in the midst of dealing with my mother’s new cancer diagnosis. When I did notice, I again contacted bludomain and was already upset that they had let this happen again, not sending an invoice to my updated email address I had requested the previous year. It was 100% their fault that my website was down yet they tried to pin the blame on me.
After going several rounds with them, they insisted that I had to pay an $ 85 reinstatement fee in addition to my $ 15 hosting fee that have gone past due. they said that $ 100 would bring my website back up.
Even though it wasn’t my fault, I eventually relented and sent them the $ 100 payment, but instead of bringing my website back up, they now insisted that I owed them another hundred dollars. I told him I was finished with and at that point and one of my $ 100 back and that they would not be getting any additional money from me, ever. now they are refusing to refund my $ 100. so now they are holding my website hostage and my $ 100 hostage and I have nothing to show and it is all their fault in the first place.
They are crooks and thieves and don’t deserve to be in business.