AutoNation Toyota Arapahoe

I’ve been using AutoNation Toyota for my services for 6+ years and have always been treated well.
Sam Frakes and Jim Walpole are the best at what they do.
I will continue to use them in the future.

My husband and I have been searching for weeks for a car. Everywhere we went, we would find a car and take it to a mechanic only to find out that the car had some major fixes. We finally went to Toyota auto nation and found our Subaru Forester! I wish we came to see David Fradkin at auto nation earlier. We would have saved ourselves a couple hundred dollars. Seriously, David Fradkin is why I rated 5 stars!

Alex Valerko was amazing to work with. He worked with us via email and we test drove the car and were out within an hour.

Bill Grubb was wonderful to work with! Very informative and took the extra effort to make sure I was happy with my service and my car was in great shape. Thanks!

Had an appointment scheduled for a simple 15 000 miles checkup. Over an hour now, and they haven’t even started working on it. Why did I bother to schedule the time for?

I’ve taken my care here many times, bought a car here, quality of service is very good. My one concern is the ^%$# dogs in the waiting area and all over. On my recent trip, and yes this did happen, a guy has his dog in the waiting area and it craps on the floor. He ignored it and was ready to leave and I confronted him to clean it up and now, he did and thought it was no big deal. A few staff persons observed and said nothing. Disgusting. I don’t like to sit in the service area chairs, ugh, and if you are allergic to dog hair/​dander stay away from this area. Leave the dogs at home and don’t impose them on all others. Hey Toyota, think human customers!

Everything was excellent. Love the ability to book your appointment online. When you arrive, you pull directly into the service bays, so no worries about weather conditions. They greet you at your car and take over from there. Waiting room could be a bit more quiet as its very open and next to the showroom. Hard to get work down while you wait, but it’s ok.
Nice services as well. They have a glass company on-​sight to take care of windshields, rental car company on-​sight if you need it. And a full service coffee/​espresso bar.
Great experience.

I took my RAV4 in for service for the first time since moving to Colorado. The service agent was extremely friendly and courteous. The work was done quickly and I was out of there in less time than anticipated. There was no push for unnecessary work at all. I all my first experience was excellent.

Excellent and easy to work with great job Hugo ! Could not have been easier. In and out in record time with a great deal.

Jonel was awesome to work with! Make sure you find him for your next car purchase. Great service!

I have always come here for my oil changes for the past year, and now I have just leased my first 2016 Highlander! Exceptional service provided by bot David F. and Disney, JR. I recommend this place to all!

My wife and I spent the last 6 months shopping for a new car. We looked at various makes before settling on the Toyota Highlander and all the local Toyota dealers before settling on Autonation Toyota. Specifically Scott Yockstick at Autonation Toyota.
We spent a considerable amount of time researching not only price but also process and believe that Scott did an exemplary job, treating us fairly and honestly. Highly recommended.

We recently bought a new Tundra at AutoNation Toyota off Arapahoe. The team there is awesome to deal with. Mike Key was a especially great. I would highly recommend going to this dealer if you are in the market for a Toyota or Scion. Well worth your time! Thank you guys for a great car buying experience!

I bought my car at this dealership so I’ve been servicing it here too since then (last three years). They usually do a pretty good job and I never have any complaints but this weekend, I made an appointment like I usually do but when I arrived, the tech told me it would be at least a two hour wait. I was only getting a tire rotation and an oil change so I have no idea why it would take that long (it usually takes 30 – 45 minutes) when I had an appointment. I waited and it was fine, but now that my warranty is up, I’ll probably check out some other service shops.
However, I do have to say that the mechanic who has checked me out the last couple times, Alan, is super nice and I really appreciate his customer service.

Love my Toyota. Getting it serviced to turning in my lease and getting in a new one… Always a great experience. Ian helped Me figure out which options were best for me and Bill in service was super helpful!

Better train, retrain and train (AGAIN) your internet sales team. My car was failing and I had to make some moves pretty quick or else I’d be stuck on the side of the road. I figured I had a solid week before my car would really fall apart so I contacted a couple AutoNation brands on quotes and such. 3 days passed, 4 days, 5 days and no reply about the RAV4 I was curious about. By that time, my car’s condition was getting worse. Since I had gone to AutoNation Subaru Arapahoe down the road before with friends and my fiancée to help them buy cars, I drove there on a Tuesday afternoon and left that early evening with a Subaru.
2 days later while I’m enjoying my new Subaru, I get an email and I ignore it. Then I get a phone call. I ignore it. In a day or two, my email and phone start blowing up. I had already emailed this internet person and told them since they ignored me I went ahead and bought a car already and not to contact me again. Instead of going to the BBB about it, I went ahead contacted my ISP and AutoNation’s domain registrar about the spam I was getting. It magically stopped. I don’t know what their practices are but it seriously drove me nuts and was borderline harassing. For that reason, I doubt I’ll even consider shopping here for my next car.

My wife and I really enjoyed our car buying experience here. Disney Gonzalez was a our sales person and he did a great job helping us find exactly what we were looking for.
We originally came in looking for a used Highlander or 4Runner, but thanks to them working with us we ended up purchasing a beautiful brand new 2016 Highlander for my wife.
The process didn’t seem high pressure at all and Disney was extremely patient with us going back and forth between 4 – 5 different models. Pawel in financing was also a pleasure to work with and made the paperwork process actually seem rather enjoyable compared to your typical sign here, sign here, sign here experience.
Everyone treated us very well and when I am looking for a new car for myself I will be coming right back here again.

Misdiagnosis or fraud? I took my Toyota Sienna to this dealership to find out why it was shaking. Their «professional» mechanics said the transmission was shot and needed replacement at a cost of $ 4900.00. Despite the pressure from the service manager, I called Kimmer Transmissions at Arapahoe and Jordan. Kimmer quoted a possible cost of $ 1800-​$ 3800 depending on the parts needed to replace in the transmission. Prying my keys from the grips of Toyota, I drove it to Kimmer. Kimmer later called me to tell me the transmission was just fine!!! it just needed a C.V. axle parts and labor was under $ 510.00.
Result, Kimmer Transmission is honest. This Toyota dealership was either ignorant in their mechanical abilities, or worse, scamming me!!!
I’ll never go to this Toyota again!
This is the second time they tried ripping me off. I gave them a pss the first time but no more.
Stay away, far far away

I came in here last night with my family and lukewarm expectations, but left with a brand new 2016 Camry and awesome alloy wheels thanks to Klaus (sales) and Norm (finance).
Klaus was a straightforward, no-​nonsense guy, and it wasn’t a pain to negotiate with him and his manager… they weren’t super aggressive, and both stayed rational and polite while going after our business. Klaus’ charming British accent just added to the experience! After going back and forth a few times, we finally came to a deal (which was a rather fair deal, IMO… they were definitely willing to work with us). And from then on, it was smooth sailing. Norm in finance was quite helpful in explaining the nitty gritty details and going over everything one by one, and he was a pleasure to chat with during the process.
All in all, everyone with whom I interacted was a personable professional, and I left feeling confident in my decision to purchase from Autonation Toyota. Definitely no slimy salesmen or flaky finance folks here. Thanks, guys!

I went into Autonation Toyota with awful credit, and I’m a private contractor so my documentation of work isn’t all that great. They were able to help me out and got me into a 2015 RAV4 that I love!
Make sure when you go into there you ask for Gafar. The guy has been working there for awhile and knows everything there is to know about the cars that your looking at! I went to the Hyundai dealership up the street. They weren’t able to get me a loan. The guy knew nothing about the cars and it was awful. If you go into this place they will take care of you!