AutoNation Subaru Arapahoe

Great experience — Tawseef was very polite and knowledgable and worked hard to find us the right solution for a used car, which so far is running great. I will definitely have Autonation Subaru at the top of my list when we look to visit a car dealer in the future.

Bought my Subaru at this Autonation and brought it to a different Autonation today to get a part on my bumper replaced because it sporadically flew off on the highway. And now I’m being told it might not be covered under warranty because that piece loosens if the bumper hits a curb or whatever. I drive my car to and from work and have never had to park by a curb and have never hit my bumper on anything, so it’s bullshit that just because I bought a car with previous scuff marks that this place can’t cover this part that is so cheaply made and inserted that it just flies off. Do not come here and do not buy from Autonation. They will rip you off as much as possible, sell you bad cars, and then deny warranty when you try to get something fixed. Very disappointing when they advertise so much about their accountability.

I’m very disappointed with this location. It’s close to work, which is the only reason why I come here. I didn’t buy my vehicle here (bought it out of state), but I do use their service center. The service reps are rude, don’t explain things, and don’t care about the customer. I’m ignored when I walk in most of the time. I went in for a 70k «check-​up» on my car… they rotated the tires… but failed to check if they were balanced or anything. I had to go in a few weeks later to get it fixed. They were rude, blamed the business that put my tires on last year, refused to take any responsibility, and were about to charge me for it… I was able to get it comped, but they wouldn’t give me anything else and made me feel bad for their mistake! Very unprofessional. The only semi-​decent thing about this place is the shuttle drivers. They’re friendly. Nobody else is. Go elsewhere if you can.

If you’re buying a car and moving to different State, you’ll probably be happy with this place. But if you want continued service and answers to your questions, do not go to this location. They will completely ignore you after you purchase your vehicle.

I just purchased a 2016 Outback 3.6R Limited from autonation subaru.
Movin «Mo» Dias, one of their sales people, had reached out to me after I had submitted a form online asking for more details on the car. I stopped by in person to introduce myself and explain what I was looking for. Because your information gets shotgunned to every dealer in the metro area after filling out one of those online forms, I was interested in saving time and hoped to avoid bouncing from dealer to dealer as they all undercut each other by $ 20.
I asked Mo to talk with his sales manager and shoot me an email with his best and final offer for the model I wanted, including the dealer handling fee ($ 499) in the price. He agreed to do that and sent me an email the next day. His sales manager, Aaron, stopped by to introduce himself and proudly tell me that they would not only match any offer in the area, but also beat it. I asked him to define what «beat» meant as undercutting someone by $ 20 isn’t a good use of my time. He told me it’d be well worth it and by several hundred dollars.
I had told Mo that I was looking for a white exterior and black interior. He said that they had one inbound and should be available next week. After a week I called back to get a status. I was told that the white Outback had arrived but they’d need 3 – 4 weeks for parts to show up so they could fix the recall issue with the steering column. I wasn’t too keen on waiting another month so I asked what other colors they had in the trim level I wanted.
I was told he had a red model that had arrived as well but it would be ready later that day after the steering column had been fixed. It didn’t click at the time, but it did once I arrived at the dealership. Why couldn’t the parts that were being used to fix the red outback, be instead used to fix the white one? Suspicious.
I asked Mo how long the paperwork would take once I arrived, and he said no more than an hour.
I arrived to the dealership with printed quote and check in hand, ready to transact. Mo sits me down and then brings over a price sheet with all of the line items broken out. One thing that stood out though was that the dealer handling fee of $ 499 was not included in the quoted price. I pointed this out and Mo said I didn’t understand and that they were legally bound to show the dealer handling fee separately. He brought over Aaron, his sales manager, who said the same thing — the dealer handling fee has to be shown separately. OK, that’s fine — but then the quoted price should be $ 499 less, to account for the additional line item. Aaron agreed that Mo messed up since I had positively asked for a quote including the dealer handling fee. Mo even repeated that back to me at the table with Aaron there…
Aaron then said he couldn’t honor the quoted price. Great, last time I was here you were beating your chest saying you’d beat any other dealer quote in the area by a hefty margin. I arrive with money, and now you can’t even honor your own quote price.
There are two possibilities here, either they’re dishonest, or incompetent. Neither of which are good alternatives. I had asked about the white outback and getting that fixed with the parts they were going to use on the red outback, and was told it was no longer available. Did the white outback even exist?
I was on my way out feeling like I had been misled and my time wasted. Mike Shaw Subaru in Thornton had also agreed to match Autonation’s quoted price, again including their own dealer handling fee. Aaron went off to explain that Mike Shaw could undercut them because all of their cars have hail damage and they get money back for that; and that of course it’s not fair.
Finally Aaron comes back and says he can take off $ 300 but not the $ 499 that was originally quoted. My decision is now do I save $ 199, get a different color outback from Mike Shaw Subaru, and waste another half day — or cut my losses and transact anyway.
I decided to get the red outback at Autonation as I was not interested in wasting another half day; albeit begrudgingly.
I worked with Scott in Finance to finalize the paperwork — and this portion was the smoothest of the entire buying process.
At the end of the day, I got another Subaru, but I feel like the process could’ve gone a lot better.
After Molly B. responded saying I should speak with the GM, I gave them a call and spoke with Matt. Matt took down details of what had happened and then went off for 45 minutes to do his own research internally. I recently got a call back saying that he would be sending me a check for the difference in price quoted and price paid. Thank you very much Matt.

Great experience getting my 2016 Subaru Legacy Limited from AutoNation Subaru Arapahoe! It was the last car I test drove after several others and it was a perfect fit. The financing and leasing options were great and went quickly. Thanks again!

Now this is the dealership you all should come to. I should have just come here from the beginning instead of wasting my time just to be insulted elsewhere. See my Shortline Subaru review for more details.
Autonation Subaru treated us with a very friendly and polite sales rep named Max. He showed us multiple options for the Impreza and after deciding on one, we gave them an offer which I knew wasn’t going to work but wanted to see what counter offer I’d get. That’s what negotiating is after all. Our sales rep even said that that’s going to be tough and I don’t want to get your hopes up, but we can see what we can do. The GSM gave us a counter offer which was only a couple hundred off from what we asked. Done and done. I really do hope Shortline Subaru reads this review since I found a dealership that beat your price out of the park on the very FIRST dealership I stopped at. Again, read my Shortline review for more details.
Max was a big help and relieved a lot of stress from the car buying experience. This was my 11^th car purchase overall helping out a friend who wanted to buy his first car and I know the hours and stress it takes to shake hands and walk out the door with a new set of keys. The sales team was very fast, very polite and didn’t take more than a few hours to be out the door with a new car with a whooping 4 original miles on it and literally all the stickers and plastic it comes with off the truck. Very excited to tear the plastic off!
If you’re in the market for a new Subaru, Autonation is the way to go. Ask for Max and make sure you close the deal with him so he can get some «Closers Only Tacos». I know they’ll be able to work with you to find the car you want at the price you can afford. Thanks Autonation!

I originally booked an appointment with a salesman (who apologized to me personally later on, which is what changed my score from a 1 to a 2) I wound up working with an Indian gentleman, the Salesman would not show me cars that I looked at online, typical sales routine, asking for the sale right off without presenting me numbers of any sort when showing me a 30,000 $ car when I told him my budget was 14 – 20,000 max. It left a bad taste in my mouth about these guys. Decided to back out, treating potential buyers in my demographic like this is going to kill the industry eventually. Also, 500 $ document fee?! How much does paper really cost?

I purchased a certified pre-​owned Subaru Forester this past weekend. It was my first experience buying a car and we got an extremely fair price. The car was actually reduced to it’s Kelly Blue Book’s trade in value so they didn’t make a lot of commission off of it. I wish I had gotten a better interest rate on the car, but that’s not really in their hands, that’s in the bank they use as a creditor. I worked with Jim Long to buy the car after finding it on AutoTrader. I called beforehand, Jim met us as soon as we walked in, test drove a few vehicles with me, until we settled on the Forester.
I wish the negotiation process was a bit quicker, but it’s a big purchase and given the discount, they couldn’t move much on the price of the car. They were friendly and didn’t really pressure us. The only ding I would give them was the manager. While he was nice, he was a typical car salesman. I was in there with my dad and the manager kept saying how he was a father and I «could call him any time with any concern about the car» because he would want someone to do the same for his daughter. So when I took up his offer saying: «Great, do you have a card?» the response was, «I don’t have any on me.» He didn’t offer to write down his contact info either. Whether or not that was a real comment, it seemed disingenuous, which was disappointing that he couldn’t be more authentic.
The finance department was fairly fast and worked with me to make sure I could afford to get comprehensive coverage added to the vehicle without breaking my monthly payment.
I haven’t yet taken it to the service center, so I can’t comment on that but the buying experience overall was fairly easy and as comfortable as a large decision like that can be. So far, I love that car and am really glad that I bought it.

Extremely disappointed in my experience. Was promised one price in writing, then the price increased when I went to sign the documents because the sales manager made a mistake and put me in wrong credit bracket. No concessions offered for their mistake, barely an apology and honoring what they had promised wasn’t an option. Then I was left to wait 3+ hours to actually sign the lease documents.
I emailed the GM Matt Smith 3÷3÷2016 and never received a response (today is 5÷10÷2016). Just another example of poor leadership, management and business ethics at this dealership. Go elsewhere.

I purchased a Subaru Outback from AutoNation about three weeks ago. I can honestly say that I have never had a more pleasant car buying experience. Of all the time I’ve spent at dealerships in the past, I always ran into a few things that rubbed me the wrong way, overly pushy sales staff, slow finance department, nickel & dime dealership add-​ons that I refuse to pay for, and as was the case with Heuberger Subaru in Colorado Springs, unmotivated employees.
The previously mentioned Heuberger experience was the main reason my wife and I chose to seek out another dealership, albeit further from our home. They move so many cars that you can tell they don’t care whether you are there or not… they will sell them anyway. We were told that «most cars are sold before they arrive, so you can either take what’s on the lot or order your own which will take 8 – 12 weeks.» That statement alone should tell you all you need to know about Heuberger. They are the highest volume Subaru dealer in the nation and they KNOW it.
Upon arriving at AutoNation on a Friday evening, we simply wanted to check out what was available and didn’t expect much after our experience at Heuberger. Little did we know, we were in for a nice surprise! Sean, the salesperson was helpful and knowledgeable, and Scott our finance person was fantastic as well. He even gave us a great recommendation for dinner (Phở Lee) and it was awesome. We were in and out within a couple of hours with a brand new Outback! We got a great deal, and I could not be happier. They do have a couple of dealer add-​ons, as other reviewers have mentioned, but they are not exorbitant compared to what I’ve seen elsewhere. If you’re looking for a Subaru, I definitely recommend this place.

We bought a used 2011 Subaru Outback this past December. We were looking for something reliable, fuel-​efficient and could handle the mountains/​snow. Todd was the salesman we worked with. Todd fulfilled his promises to us and the finance department was able to work within our budget. Overall, it was a great experience and I would buy another vehicle from AutoNation Subaru Arapahoe.

I absolutely love this dealership! The service department is great and so is their sales team. The showroom is clean and energy is great all around.

I have a 2015 Subaru Impreza from AutoNation. Took it to Grease Monkey at 6000 miles, that’s what Subaru recommended in the manual. Grease Monkey’s sticker said bring back at 9000, so I did. Then I read the owner’s manual, and the website — again — and it appeared to me 6,000 miles was indeed the normal interval schedule. So at 15k miles I took it to AutoNation. I had to leave my vehicle overnight because I work every day during their service hours so this is sadly the only way to get my car serviced at the dealership.
In the past I have had excellent experiences at service centers where my car comes from. In this case, I think the fatal flaw was my work schedule. I was not able to be there to talk to them in the first place. They called my wife while I was at work and told her my Subaru needed cabin air filter, new brake fluid, and differential service. I needed my car back that night, and I was unavailable to help make a decision, so she had to make a call.
She asked which of those things needed done the most, because we can’t afford to do them all at once, and of course by far the most expensive is diff service. Typical agressive sales tactics. Just get the approval for the most expensive ansillary service. That’s the only focus.
Oil change + diff = $ 270. No problem. Only thing is normal diff inspection and service happens 25 – 35,000 miles.
Called the service manager. Service manager says my ’15 Impreza falls under the «severe driving conditions» (there is adequate fine print in the owner’s manual that cover’s these conditions). The only problem is our car broker did not indicate to us any concept of this, nor did AutoNation, nor did Grease Monkey. You could argue Subaru’s fine print is the only chance we had to know about this before now. So I am curious why, only now when it’s probably the case we’ve been sold a service we did not need, is this idea of «severe driving conditions» being used?
SO EVERYONE IS CLEAR, ABOUT 89% OF DRIVERS IN THE US DRIVE UNDER SEVERE CONDITIONS AND DO NOT KNOW!!!
And here, to me, is the MOST hilarious part. The service manager was incredibly curt and borderline rude. If anyone wanted to seem unfriendly and un-​helpful it was this dude. We all know someone like this when we talk to them, they do not care one iota about your problem. It’s so sad companies keep workers like this around. I have worked with GREAT service managers. I wonder what the difference here is?
On top of the rudeness and the late introduction to the idea of severe driving conditions, CONTRARY TO WHAT THE SERVICE MANAGER SAID ABOUT THE CONDITIONS I DRIVE UNDER, HIS TECHS WROTE A 6,000 (SIX THOUSAND) MILE INTERVAL ON MY OIL CHANGE STICKER. I am at 15k, the sticker your techs put in my window tells me to come back @ 21k or ⁶⁄₁₆. So your techs are putting this car at risk of excess wear or mechanical failure, according to your own standards. There are all sorts of problems with this complete double-​standard you have set.
And a 15,000 mile diff service is already quite controversial even under «Severe Driving Conditions» — you should always save a sample of the fluids for the customer if you’re going to claim they needed service. Then you can easily compare it to normal diff fluid and give the customer the insight as to why you did what you did. You dump all your fluids immediately. Interesting.
I will be buying my cars from other dealers and taking them elsewhere to be serviced.
Thank you.

We are quite happy with our car buying experience. Scott was patient, answered all of our questions, and got us a great deal on our Forester.

Recently bough a car here and it was a good experience overall. They lose points for a few things: 1 — They completely ignored us the first time we went in. Sales people would walk by and not say a word. 2 — They say they put on that clear coat PermaPlate stuff that they charge extra for, but there were water spots and some cut marks on the car when we looked closely after getting home. Fortunately it’s guaranteed, so we can get it fixed if it doesn’t buff out. 3 — The buying process takes forever, even after agreeing to purchase we were there for hours.
RJ was our salesman, and he was very good. Definitely a car guy, so he and my husband spoke the same language. They have coffee and tea for customers, and a place for kids to play, so it’s not terrible to have to hang out there.

For the most part the sales staff was accommodating and patient, but when it came to pricing, it seemed a bit shady. The car we were looking at was listed for $ 17,996 — even had it plastered on the windshield. The sales guy came out with the breakdown of the total deal and there’s a $ 400 PermaPlate charge. Bait and switch? We were told this was non-​negotiable, so we walked.
He also made sure to arrogantly tell us that Autonation was the «largest dealership in America» and that every Autonation adds PermaPlate to their cars. As if this was some sort of reasoning to buying this useless product. FYI — PermaPlate is nothing more than Scotch Guard sprayed on the interior and a cheap wax job on the paint. The residue was still in the crevices on the car.

LOVING the new service waiting area. Comfy leather chairs, lots of tables with outlets, SEPARATE kids corner… 100% improvement!
Service reps are nice and friendly (for the most part… there is always that one person you hope isn’t your rep when you pull up).
Sales staff does not hover or push you to buy when you are just here for service. That is a relief.
4* instead of 5* because there still is a little room for improvement in the scheduling dept and the check out dept. Both made me feel that they were doing me the favor by helping me instead of just giving me some basic good customer service.

This dealership is TERRIBLE.
I visited twice while shopping for a new car for my girlfriend and both times we were IGNORED! We had to go into their sales office and ask for help, where the sales people were lounging around, drinking coffee, and goofing off. When someone finally did come and help us, he looked like we ruined his day.
After walking him out to show him the car we wanted to look at, he read the Model and the price to us as if either we couldn’t afford it or we would choose something else after hearing the sticker price (I’ll also note this vehicle had a sign hanging off the rearview mirror advertising a price 3k below the sticker value).
He walked us back inside and sat us down while he went to get the keys, but then came back with no keys and a long questionnaire about why we were shopping for the vehicle and what else we had looked at, etc. These are fine questions but when all we wanted to do is test drive a car, we would have appreciated a little more customer service. It honestly felt like he thought we couldn’t afford the car because of our age.
After the lengthy questionnaire, he supposedly got up to get the keys for real this time, but we didn’t wait to find out. We quickly excused ourselves and left. We went to a different dealer which is what I suggest EVERYONE who reads this review does. Go to a different dealer. Autonation SUBARU is a stain on Subaru’s otherwise spotless reputation, and other dealerships know how to maintain that rep. I will never visit this dealership again.

I have been shopping and purchasing here for a total of 3 vehicles. Today was apparently THE day to grab my Forester and that I did. I’m calling on Eric Bowman and Erik Miller for stellar service beyond expectation. Yes, its midnight and I’m still excited about my car! Eric was my salesperson and Erik was my finance person. I worked on a previous deal with Erik when he held a different position.
Over the course of time, my experience with the sales department went from a 3.5 to a 1 and now a 5. Why you ask? Not only did they get rid of some bad fruit last year but Eric really put the rest to shame. He answered questions, brainstormed with me and best of all was down to earth. In his words «I won’t tell you which one to buy because the decision is ultimately your’s.» Holy cow, did he really just say that today?! This is the best part. He gave me scenarios on what he liked to do and coincidentally matched up a lot with mine. Even more so, we talked about hockey to the nth degree!
I told him I wanted to speak with as few people as possible and he understood me. If you’re not comfortable with something, definitely let him know and if you decide to go, please let him know I sent you! I walked in to get an oil change. Left with a new car! Ask for Eric and Erik. They’re definitely an act! Wish i got some kind of kickback for this review but actually, I do… I get to drive my car everyday. :) Cheers!