Zest Family Medicine

Health services were average at best. The doctor was very knowledgeable but «bed-​side» manner needs some improvement. The doctor at times can be pugnacious and self righteous at times. The office staff was at best «okay». The doctor’s partner/​office manager needs to be little more patience and understanding. The doctor’s office was very clean and had easy access to and from the highway.

I had just moved to the Austin Area a few months ago, I was so worried about finding a Primary Doctor! I decided to use the Unilocal app. and I found Zest Family Practice and the reviews were great, so I made an appt! I have to say it was the Best decision I made! Dr. Francis was phenomenal! The sweetest most caring person! I never felt rushed, he made me feel very comfortable and listened to everything I had to say! He explains things like no other Dr. I have ever been to! I Just cannot say enough about him! Everyone from the front office to his assistant are Super! I feel like he truly is concerned about his Patients! If you are looking for a Dr. who cares and listens and explains every detail, This is the Doctor for you! I’m a Patient for Life! Love Love Love Dr. Francis!

I just moved to the area from Northern VA a few months ago and was nervous about finding a new primary care facility as well as medspa. I was lucky enough to find both here at Zest Family Medicine and Skinologie center. Francis and his staff are phenomenal! They’re friendly, patient, caring and take their time to truly understand what’s ailing you and explain treatment options/​recommendations. Would highly recommend!!!

I’m a picker. I picked at a mole and made it bleed and then freaked out that I had cancer. The next logical step was to frantically call around to dermatologists to confirm my said suspicions. Zest was able to squeeze me in on a Friday evening so that I wouldn’t have to drive myself insane all weekend. So-​scheduling there is a breeze!
The office itself is in a strip mall and has that med-​spa feel. It’s industrial but the staff is very welcoming. There’s a coffee machine and they offer you water while you wait. I will say, just sitting in the waiting area and looking at the services they offer make you think you might need some of their other services. Hmmm, I guess my veins are weird-​probably should do something about that. What about my wrinkles? They are getting worse…
Once in, they take your stats and I only waited 2 minutes in the exam room before Francis came in. He’s amazing! He listened to my crazy thoughts, told me no he doubts it’s cancer but will look at it once it heals. He’s so observant that he noticed some weird bumps on my upper arm that were a sign of allergies. Francis got me all taken care of.
I came back for my followup and was again impressed with Francis. He looked at my mole and checked on my allergies. I have had muffled hearing for awhile but figured it was from traveling and sky diving but Francis checked on that and low and behold-​I had bubbles and mucus in my ears. Gross. But roids cure it all. I left feeling like a million bucks and my taste, hearing, and sense of smell are back in business.

Does it get much better? NO! These guys are one of the best in the area. Francis is great and has a wealth of knowledge. I highly recommend going to skinologie for skin care issues, botox, etc. and Zest family medicine for all my medical health issues! I love it here!

After much searching I have found my new primary!
A little backstory, my NP whom I LOVE went to another practice in the middle of Austin. She was fabulous but it was a distance for me to drive. I wasn’t satisfied with having just have 15 mins with a Dr. and no nurse to manage my regular care once she left the practice. So once I read that Zest Family was owned by a Nurse Practitioner and was opening soon, I was excited but nervous to see what I would find so I made an appointment. I basically wanted to meet with him to see if we would be a good fit. I met with Francis (on time), and he went over my medical history, asked many good questions about what type of person/​lifestyle I led and was very professional. He listened to and addressed all my concerns making me feel like a part of my treatment and not just a number. He impressed me so much, that he became my primary the same day! The staff had my paperwork ready for my records request and insurance ready for me in mins, not to mention there are NO billing surprises because he puts his prices on the website.
If your like me and are picky about your care, this is THE place for you. For the first time since I lost my regular NP I feel relieved to know I will have relationship not a file number when I walk in the door.