T-Mobile

I’ve only been with T-​Mobile for a little over a year and a half. I’ve had nothing but good experiences in the past with customer service until now. Needless to say I will never go back to the T-​Mobile store at lakeline mall.
I came in the other day to upgrade my iPhone 6. I was greeted by a gentleman who was energetic and friendly. He then directed me to a woman who would be able to help me from there to upgrade my phone. Her name was Alicia. This was by far the worst experience I’ve ever had. She had no personality, no good vibes, just bland. Every question I asked it seemed she would beat around the bush and try to avoid answering it. Let me remind you I’m a cash paying customer. Willing to put down a lot of money up front. So after that she answers a phone call with no manners to say excuse me let me answer this real quick. Nope. She just sat on the phone chit chatting while I’m sitting here waiting for a quote on my monthly payments which she has avoided doing at least 2x already. So while Alicia was having her little conversation on the phone I packed up my bag and when she finally got off the phone I told her to have a nice day and I was leaving. She goes «Why?» That’s all she said. I said to go get better customer service elsewhere. I’ve never had someone just let a cash paying customer just leave. UNBELIEVABLE!!! Not only did all that happen she was the least bit friendly. Do yourself a favor and steer clear! Go to the T-​Mobile off 1431.
upside is my phone still works great, but I’ll upgrade next week but going to take my business to the other store.

Whenever I experience a T-​Mobile related need, I head to store #812 (Lakeline Mall) without hesitation. During a recent visit, I received a replacement phone and stopped in the store to ask a question about transferring files; store associate, Devin Tovar greeted me. Not only did Devin answer my question thoroughly, but offered some points for consideration with my new devise. As I thanked him and prepared to leave the store, Devin offered to set up my new devise, explained the features, transferred files from my old devise, and then packaged the devise that needed to be returned to T-​Mobile. Kudos to Devin for exceptional customer service! For those that want to experience unparalleled customer service, make sure you visit the T-​Mobile store @ Lakeline Mall.

Today Scot and Justan they gave us a great customer services, switching our tel service company at& that we had very bad experience, we are very grateful for all your help and great promotions.

I have to say, this store and its employees have restored my faith in T-​Mobile. I have had to come in 3 times in two weeks and each person who helped us was so friendly and helpful! My son, my husband and myself all upgraded and each individual was honest, friendly and thorough. The last time (today) it took a lot of time and he kept his composure when I would’ve lost mine! Had difficulty because the Internet was acting crazy and things wouldn’t scan right, etc. and my son needed to exchange while my husband was upgrading so it was a lot of craziness but the manager was helpful and the associate was awesome! I’m rambling but I just wanted to give a shout out to all of you!!! Y’all were awesome to our family and I thank you!

Ok I was seriously cranky when I wrote the first review due to the phone support and then crazy long wait (get chairs or sitting objects!!! l but Sarah was super helpful, polite, cheerful etc and made everything right. So hats of to Sarah for saving the day.

I have to give this team at T-​mobile pretty high praise, I use my phone for primarily work and had difficulty in coverage over a short amount of time as a «jet setter» .despite the fact I was candidly telling them I was going to have to switch carriers they were troopers and helped me resolved some outstanding issues to ensure I could resume my business… Thank you to Dave and Abraham for your patience. I will definitely be back at some point. T-​Mobile has the makings of greatness starting with their Data plans and excellent customer service.

It’s all about the unlimited, but just based on this location customer service here rocks. Some of the other NW locations are honestly lacking. We dealt with Justin and he is great! Everyone seemed genuinely nice and willing to find answers to tough questions.
Close to the Sears entrance (and a kiosk close to the movie theatre too staffed by the same people) so of you hate going to the mall as much as I do, you don’t have to venture far.
They seem to always be busy, which is good really, so be prepared to wait. Some of the display phones were not on, but no biggie – once you get to speak to someone, they will hammer that one out.