PetSmart

Nani checked in for a spa day. Harley will get his bath when we get home by his mom since he has much shorter hair!
Nani’s primary groomer is Emily.
Nani has been groomed routinely since she was a pup but her physique is somewhat like a tank since her genes are the English Cream version of the Golden Retriever. She is shorter and broader by breed however her mom has given her too many treats and she needs to lose 10 – 15 pounds at least. We are working on that together since I need it too!
Emily works with Nani very diligently to get her fluffy, longish, whitish and cream colored hair under control and clean! We decided long ago not to cut her hair even in the summer as there is no guarantee that it will grow back out as beautiful as it is. We do get her a sanitary cut. Emily also brushes her teeth, cleans her ears, and shortens her nails. She’s very patient with Nani, as Nani does not like a blow dryer. She does a great job drying her and brushing her out without it. Then Nani is welcome to spend a couple extra hours there to really dry thoroughly especially in this cold weather.
We have cut back on our visits to Petsmart since we now have two dogs to support and care for. It does not stop the Petsmart’s team from being very gracious, happy to see is, and greeting us and our dogs by name every time we come in.
One thing I have to mention that I really appreciate is that they offer daycare in half-​day blocks seven days a week. This is very helpful. For instance I had some family over recently that was very elderly, and just did not want to risk one of the dogs accidentally jumping up and /​or injuring them. (yes I’m sorry to say they do that when they get really excited-​STILL!) so taking them to a play day for a Sunday afternoon was really a great option.
Thank you Emily and the other groomers that have handled Nani and Harley as well, along with the rest of the team. We plan to continue to to bring our 4 legged children in for grooming and even some playtime as we can. We appreciate all of you!

I got my hamster at this store. She is very happy and healthy! The associate that sold her to me was very knowledgable and contentious. Whenever I go here, the small animal cages always look clean and the animals seem happy.

I brought a couple female dumbo fancy rats yesterday and was very excited! One of them was very friendly, and the salesperson recommended I take her sister as her cagemate. I understood this logic and agreed, expecting she’d let me handle the second rat like she did the first. However, she ushered me back to the counter to pay, saying she’d take care of everything.
I am now sitting in my car crying after returning them. The sister had a bad flare up of mycoplasma pulmonis. A highly infectious disease that kills. Her nose was bleeding all night and she kept sneezing. I am so sad to see them go– and worse, they were in a cage with 10 other rats! Are those infected too?
I am heartbroken and offended– when returning the rats, the salesperson said they «looked fine to her».
Don’t come here.

Took our dog to be groomed. Brought her home with five stitches and antibiotics. Really horrible experience.

They always remember my dog at the pet hotel and he always runs to them with excitement. He remembers them as well and they definitely take care of him while we are out of town.

So I am a rather stubborn person, I am the type of person that will walk into a store, grab the nice big $ 50 pound bag of dog food at the back of the store and then carry it with out a cart and hold it while waiting in line… True story. They had 2 registers open but I am also the path of least resistance type so I went in the longer line to give others a chace to get out with their quick purchase a bit faster. The cashier (I wish I remembered his name) Saw me at the back of the line with my huge bag of food, came over, and said that he would place it by his register until it was my turn so that I wouldn’t be uncomfortable while I was waiting in line. WOW! He did not have to do that; yet he did. That speaks volumes for me about how they value their customers. Excellent job Pets mart! And also their Petperks prices are the best thing around. Seriously, if you haven’t signed up yet, do it!!! Just do it! They also send you coupons and discounts for your pet’s birthday month! Super sweet! This is definately my favorite Pets Mart location.

Don’t waste your time coming to this location. I usually come to this location and purchase all my dogs necessities. Customer service here is truly terrible and nonexistent… Majority of the employees don’t bother to help. Very sad, to be honest. There is one employee/​manager Kristal in particular that is beyond rude and is disrespectful.

I realized late on Sunday I was out of my Labs Blue Buffalo. I spend $ 60.00 a bag every 10 days at this store. Ran up there and arrived at 6:04. The door was open so I ran up and asked the young man at the door if I could grab a quick bag. He said «I can’t she’ll kill me and pointed at a young lady about 10 ft away smoking a cigarette and so I asked her. She said nope. I looked in and saw 5 people still in line to be rung up. So I told her I shop here every week and I have to go out of town in the am on a trip. Please just let me grab a bag I know exactly where it is. She said Nope. So I told her look, if you won’t let me do this I won’t ever shop here again. She said «Please Don’t. So Petsmart will Never get another dime of my $.
EVER.

I took my Bichon puppy there for a trim, and he came back scalped in some areas and hair untouched in others — worst grooming job I have ever seen on any dog! I let it go for a day, then went back and spoke to the manager on duty. He said he would have his manager call me. No one called, and I have switched to another store for all of my dog supplies. Really poor service!

Update. I am still waiting for the Customer Care Management Team response. When I contacted corporate 2/​11, I was told I would be contacted within 3 – 5 business days. When that didn’t happen I contacted customer care at corporate again and was told the would resubmit my complaint and I would be contacted within 3 – 5 business days again. Another cycle of 3 – 5 business days has occurred. As a former loyal Petsmart Customer including Banfield Wellness Insurance on my 2 pets, I am terribly disappointed. Since this incident happened to my pet, I am hearing from many others with similar groom room incidences of concern. This certainly was not an isolated incident and it shouldn’t happen to another pet.

Worst customer service!
I simply asked an employee about a price confusion because there were 2 conflicting prices. He took one of the signs and slammed it on the ground… instead of simply explaining the price confusion. I personally work in retail and never in my life have been this mistreated.

We have paid through the nose for many different types of groomers over the years. In store, mobile, do it yourself set up stores, you name it. When you have two huskies that shed enough hair each week to make another dog out of, grooming is a pretty regular occurrence.
We keep coming back to Petsmart because they have been the only place to do a consistent job each time within a reasonable price. You can pick whatever level of cleaning you would like. Sometimes we just want basic baths with brush outs, and other times like yesterday they needed the whole enchilada with nail trimming and teeth brushing as well. You get charged by level of what’s being done which is nice.
We paid $ 70 per dog yesterday, and had it been the more basic cleaning it would have been closer to $ 45 – 50 per dog. Make note that price is for large dogs, it might be cheaper for smaller ones but don’t quote me on that as I’m not sure. The last time we had mobile groomers out we paid over $ 200 and were left with wet dogs and nails that were still too long. But this time everything was perfect. Nail length was just right, they were smelling good and super soft. It was worth every penny.
And the women in the grooming department here are so nice. They give you report cards when they are done which inform you of any areas to pay special attention to on your dog as well as to document what all was done that day. Its also nice that if you are in the middle of something when they call to let you know they are done, they will hold your dog there until you are ready (within reason obviously).

Dropped my dog at 1PM for a 1:30PM grooming appt.
No call to pick up by 4:30PM, so we stopped by. Our dog had been in a cage for 3.5 hours and had never been groomed.
Groomer who checked our dog in did not recognize her name and said «it isn’t my fault». Groomer who was assigned her 1:30 appt denied any knowledge of what happened.
Manager unable to address the issue.
Entire place needs some adult supervision and training. We will look elsewhere.

There is a large selection of toys and treats here but I was rather disappointed by the selection for collars and leads. The main reason I went to this store was really for the price of the dog food. Feeding premium food is expensive and I was trying to get the best deal. But the last couple times I feel like its a headache just to get in and get out. As soon as you even look at the food a sales person is already all over you asking to help, which I don’t object to being helpful, but after being told help isn’t needed the staff should back off. They don’t. They just push harder than before to steer towards a food I was already intending on buying if they would move out of the way so I could get it in my cart. I’m taking my business elsewhere. Two minutes down the road is a Tomlinsons, which isn’t too much more expensive anyway, and their sales people seem to know how to take no for an answer. So price is nice, but steer clear of the staff if you choose to shop here.

My perfectly healthy, 3 lb Yorkie went here for grooming and will never return! The manager called me complaining that they couldn’t make her stand up (I find one index finger to the tummy does a great job) and that she somehow had a horrible nosebleed that required medical attention at their vet clinic! She’s never had a nosebleed in her life! I asked them if there was a trauma but they denied it. She’s fine now, but I’m convinced they either cut her on the nostril or worse-didn’t correctly hold her, causing a fall. I pray they didn’t hit her. If they can’t «control» a 3-​lb dog, do you really trust them with yours? Or even worse-​the pit bull being groomed next to yours? Beware!!!

They have a great selection of toys and other supplies. Food, on the other hand, is not one of their strong points. Despite having some four aisles of shelves filled with different brands, they don’t really have anything that’s good for your dog. The sales associates will try and pressure you into Hill’s Science Diet. It was giving my dog really bad gastrointestinal issues, so I told them she can’t have that. They continued to suggest three different types of the same food with the same ingredients. I did everything in my power to describe to them the immense odor and type of diarrhea that I would have to clean up should my dog happen to eat HSD food. I was looking for Taste of The Wild, which is what my other Setter ate probably 5 or 6 years ago, but they didn’t have it. That’s ok, I can forgive them for that, can’t always have everything anyone would ever need in your store.
But then, when we went to purchase collars and leashes and pretty for my big red dog, their «trainer» latched onto me and I couldn’t shake him with a baseball bat. He wanted me to come to training because she needed more socialization (No idea what he meant by that, she was behaving perfectly in the store and wasn’t lunging or barking or actually anything but listening to my commands). I could tell he obviously didn’t know much about dogs. Ouisce laid down on the floor and fell asleep while I tried beautiful Kong collars on her, and he said she was depressed and needed training classes to perk up. Well, I had just brought her in after a four hour hike… of course a 5 month old puppy is going to be sleepy after climbing through trenches at Walnut Creek for that long!
He kept trying to offer her treats, even though I said please don’t because she will throw up all night.
Then he said she was going to be a problem in the future if I didn’t take her to classes because he could see how mischievous she is (while sleeping, right) so I needed to buy a martingale to keep her from pulling at the leash. First off, she doesn’t pull, and second, martingales are not for stopping pulling, they are for preventing the dog from slipping out of its collar. I wish I could remember his name because I’d report him for sheer ignorance. He was probably employed on sales commissions. I let him know he was about to have a problem at the present if he didn’t leave my dog and me alone. He made Ouisce uncomfortable, which is a hard thing to do to the most friendly puppy on the planet…
The next week I decided to go in for a teething toy without her because I didn’t want to be accosted again. There were a LOT of dogs there, which is strange for this location. But I noticed something hilarious about all of them — they ALL had their leashes wrapped around their waists like belts! They HAD to have been coming from a class that just let out. I think this «trainer» proposed that as a solution to pulling, rather than actually teaching the dogs how to walk nicely on a leash. Guess his martingales weren’t working out like he planned…
Anyway, since I’m rambling, I guess I should wrap it up that this is a nice place to shop with great selection, but for the love of all that is holy avoid the salespeople like a PLAGUE.

They need better management. They don’t care about animals they want good numbers and money. I have met managers that genuinely care and it was not here. The manager was named Carl and was VERY rude!

I am not one of those over-​the-​top pet people who go off on a rant at the drop of a hat. I’ve always been a guy who thought pets were okay… for someone else. I’ve recently found that is because all of the pets I have ever known were either dogs, which I *personally* didn’t care for, or for cats who happened to be living with owners that didn’t really keep things clean. So please look at this review as someone who has just come to realize that he likes cats, and was a relatively new customer in the pet world.
I will probably not ever go to this Petsmart again, and I have contacted the corporate offices about the cleanliness of the adoptable pets. I have already contacted the Humane Society of Williamson County (HSWC) where these cats for adoption come from, too.
My daughter and I were looking for cats to adopt, and we were getting our new home set up with litter, toys, etc., so we stopped by this Petsmart on our way to the Humane Society of Williamson County. Since these were adoption pets and not from ‘pet mills’ we took a look. We asked to see two cats, and they both had an overwhelming urine smell. I went to your store twice on 15-​July-​2012 (2pm and 8pm) and both times the animals were stinky, so you aren’t really keeping things clean. The two people that helped us didn’t seem to notice, or care, and shrugged when we mentioned it. The comment was something along the lines of, «yeah, they just came from the shelter.» I had concerns about the welfare of these animals, and I was hesitant to go to the Humane Society of Williamson County if this is how they take care of their animals.
What a surprise I had when I found out every single animal at HSWC was clean, and well cared for. Since the cats I just looked at had just arrived it must be the conditions at Petsmart. I mentioned it to the staff at HSWC, and they got a slightly nervous/​angry look and admitted that they knew there was a problem and they were trying to work it out with the management. I understand the tough spot HSWC is in because they need to find homes for these animals, and adoptions through the retailer works.
Now listen to me, Petsmart. I know you are facilitating the adoptions because it is a point of entry to a new pocketbook. It has backfired — I’m taking to Facebook, Unilocal,Twitter, and your website to express my disgust at the urine soaked cats you are attempting to adopt out. Clean their cages so their already poor quality of life in a retail store cage is a little better.
(Tweet: @PetSmart First trip to 1335 Whitestone in Cedar Park, Tx found cats for adoption reeking of urine from dirty cages. Fix it. #animalrights)

Y’know what? I like this location. It’s in a less-​traveled corner of a huge shopping mall. I can get in and out quickly which is always a plus.
Every time I come in, someone on the staff asks me if they can help me find something which is nice. They also always have a giant bin of discounted wares which includes stuff for kitties, which is usually what I’m looking for.
I’ve seen the place thrashed a few times, but it is generally clean, doesn’t smell and the animals there look happy. I did, however, once buy some catnip and pet grass there that didn’t do very well here at home no matter what I did — so I won’t buy those again. Overall, though, a pretty good ‘chain’ store.

The associates at this location are always so nice. We frequent here for dog food and the grooming services. The dog, Shiner, would probably disagree with the overall experience because you say «bath» and his tail is instantly between his legs and paws dug deep into the floor. I like their clearance toy section because Shiner need toys that are cheap to handle his «my what big teeth you have». Regardless of any marketing ploys from the manufacturer on «virtually destructible», Shiner can prove them wrong time and time again that nothing is ever indestructible in his mouth.