NextCare Urgent Care

I haven’t had a great deal of experience with Urgent Care facilities as I’ve heard only horror stories. My kid woke up in the middle of the night on a Friday with a 102.5 degree fever and a sore throat. I would have had to wait until Monday to get him into his pediatrician’s, and I saw no purpose to waiting. Every parent has a good idea that fever and throat = strep.
This NextCare location is less than a mile from us, and we went on Saturday. The receptionist was very kind and organized. The nurse who took his throat culture was professional and kind when my kid started to vomit after being swabbed. The nurse practitioner who saw my son was awesome — she asked my son questions and let him answer instead of assuming mommy would talk for him (it’s a respect thing and helps me teach him to advocate for himself). She also made me happy by prescribing a 5-​day antibiotic instead of the 10 days/​2x per day course, so he felt better faster and it was over-​done with-​gone faster!
I would go there again with absolutely no trepidation AND I’ve recommended them to several parents at school already.

Very good staff. Professional and timely. Diagnosis was right on point. Would definitely go back.

Update: I’ve now received a $ 400 bill from the ambulance company. I contacted NextCare as I feel this should be their responsibility considering the fact that I was not consulted on whether or not they should call 911, but more importantly I was asked to leave the facility DURING my episode. NextCare stated that the bill was me responsibility because «although clinic advised you to take an ambulance, you certainly were not force him to go».
I did not travel anywhere with the ambulance, I simply sat in it after NextCare asked me to leave (DURING my episode). So I was forced to sit in the ambulance, or on the curb outside.
I am very calculating in every thing I do, especially when money is involved as we are on a tight budget. I’ve had these allergic reactions before. This time was just a bit more severe, so I decided the $ 50 copay at an emergency clinic to monitor me after the epi-​pen injection was worth it. Had I entered the facility and been told that it was out of their scope and they were calling an ambulance, I would have left as I was not prepared to pay $ 400 and was completely coherent and able to drive, just swollen and uncomfortable. I realize that safety of patients is and has to be their main concern, but there was a lack of communication in this case followed by blatant disrespect in asking me to leave during my treatment.

Went in first thing on a Thursday morning feeling flu-​like but not thinking I had the flu. Turns out I did. Front desk, nurse and doctor were all extremely professional, courteous and caring. I was in and out of there and to the pharmacy in no time, yet not rushed through by any means. I will definitely return here if the need arises. Way better in this circumstance than trying to get in to see my regular doctor (who I hardly see anyway).

I saw Dr Arnecilla on Good Friday and she was great! Very little wait time, Charles took my vitals and was the lucky one to give me a shot in the buttocks! Nice young man. I’ve struggled with allergies and bronchitis this time of year, and finally a doctor who could explain the problems I have in an easy going manner. Earlier reviewer said she was cold? Nah, very down to earth, cut and dry. I would not only recommend this clinic, I’ll drive out of my way to go here in the future.

Angie is sweet progressional and empathetic. Dr. Arnecilla was horrible, very rude and lacked compassion. I wouldn’t even send my dog here… I came in April of last year (2015) and gave an excellent review because I received excellent service! Well that service prompted me to return this year due to severe illness and I regret that decision. I felt like I was bothering Dr. Arnecilla by being sick… my child even said she isn’t very nice so what does that tell ya? Very shocked and displeased with nextcare.

I was seen last Friday night for a cough that ended up being pneumonia, and I have to say that for as sick/​miserable as I was at the time, it was the best experience I’ve had at an urgent care clinic. I was checked in and called back almost immediately, and everyone I encountered was so friendly and kind, especially the doctor who did everything she could to make sure I was comfortable while I was there. I would definitely recommend NextCare to others, and I will definitely be back if necessary in the future!

Best kept secret, rarely wait and so helpful when we are sick. Way better than making an appointment with GP that requires half a day off of work and to sit in a room that double booked.

I brought my 22mth son to the Cedar Park location and it was a pleasant experience, but likely attributed to low number of patients. The staff were kind, gentle and patient. I used the online check-​in service which worked well, and since there weren’t others in waiting room, I was taken back quickly. However I’ve been there twice and have had differing experiences, the second time there were many patients so I was called in 20min after my appointment time! Both times there appeared to be only one doctor working, even on a weekend. It seemed stressful. Regardless, the staff acted professionally which was nice!

Went in spur the moment for a clogged ear and sinus issues. The appointment was quick and super easy. I saw Dr. Porter and she was very professional and personable. I am pressed for time so this review is short, but all in all I am very impressed and will be back!

I’ve been here several times in the fast few months as various members of the family got strep throat. They always do a phenomenal job. I have interacted with Angie at the front desk, who went out of her way to help me with insurance issues. Tessa is sweet and compassionate and you can tell she really cares about her patients, especially my cranky six-​year-​old. Both Michelle Cox-​Porter and Dr. Arnecilla were great as well. We always get in and out quickly, and my little boy always leaves feeling much better than when we got there.

I called my insurance triage nurse who said I needed to be seen within the hour. I was sent to NextCare. From the front office gal (Angie) to the nurse (Tessa) and, specially, Dr. Amecilla, I was treated quickly, with respect, and given very clear instructions. My meds were waiting for me at the CVS, and I am home now feeling better. I so wish these folks were in private practice as I would choose them to be my primary care team! If I ever need medical care — this is where I will go!

My regular doctor was closed so I decided to try Nextcare. The staff was wonderful and friendly. I was able to be seen very quickly (I was the only patient there). Dr Kumar was very kind and told me what I needed to know. I will definitely use them again if I can’t get to my regular doctors office.

This place is great for quick sick visits! It’s terrible if you are trying to get lab results! My child had a test on Sunday, results due Tuesday morning. I’m still unable to get the results. There is no way to call the clinic directly and the customer service rep refuses to give a phone number to contact them. Very dissatisfied with our follow-​up care.

I’ve been to this clinic three times and each time they were fast, friendly, and efficient. Dr. Kumar was nice, attentive, and explained everything thoroughly. I would have given them 5 stars except for the fact that on my last two visits it took them a ridiculous amount of time to fax my prescriptions to the pharmacy. All and all though a pretty pleasant experience and their customer service was pretty good and that is very rare these days!!!

Went to them today pretty certain I had the flu. Very pleased with the service and facility. I’ll use them again.

I’ve been seen here three times in this last year. I don’t have a PCP so this is where I head when something is troubling me, as I HATE having to wait for an appointment when I feel bad enough to finally schlep myself to the doctor. I’ve never waited more than 10 minutes to see someone here.
I’ve seen both Dr. Kumar and Michelle and I think they’re both outstanding at providing care. They are empathetic and kind and not only patch me up for the time being, they have both referred me to specialists for issues they thought needed further investigation. The staff is always pleasant, Nicole in the back listened to me ramble on about not feeling well with a good sense of humor. Angie has such a happy demeanor even as she was cleaning an ‘accident’ in the front she stopped what she was doing to help me check out even though she wasn’t finished and did it with a smile and nary a complaint.
If you need quick care or even help with a referral this is the place to go! I feel the staff here is competent, helpful and efficient. Also, you can always count on a follow up phone call to see how you’re feeling, reminds me of the small town doctors I went to as a child. Thanks for all you do!

I just moved here and my 3 year old needed a physician fast. They were very curtious and speedy and even offered my son a juice. Dr Kumar was very friendly and knowledgeable. Excellent bedside manner.

This was my first visit to this new location. I always had a good experience at the old location, not so much at this new location this time. I felt I had a long wait time, especially when you are not feeling well and you don’t see any other patients. I waited a while in the front lobby, 15 – 20 minutes. Then I was taken back to a desk where I filled the nurse in on my problems and she took my blood pressure. I was then taken to a little exam room, we walked past the doctor behind the counter and he was very cold and very unwelcoming and made me feel uncomfortable. After waiting in the exam room, the doctor came in and I filled him in and he was asking me questions. The nurse came back in and took me to a desk in the hallway and took a blood sample, after a miss on the first attempt and blood splatters on the floor, she got it the second time. Then the doctor walked over and asked the nurse for the telephone number for Animal Control. Wtf? Then I had to walk past him to get back to my exam room and he was indeed on hold with Animal Control on loud speaker. Great, now I’ll have to wait longer for him to finish up this phone call. When all said and done, I got some pain meds and was sent on my way, without much explanation to why I felt so bad, but what was tested for and I didn’t have. Maybe if I wasn’t in so much pain, maybe my experience would of been better. The lady who greeted us and we checked out with at the front desk was very nice and the nurse who helped me was nice too.

Incompetent
I took my 5 month old daughter to NextCare on a Saturday morning thinking that she might have an ear infection. As part of the initial exam, the staff failed 3 times to get a successful pulse oximeter reading. On the 4^th attempt, they were able to get a pulse ox reading of 80. Based on this severely low reading, the doctor recommended that we go to Dell Children’s Hospital. I thought this recommendation was extreme, but who was I to question the doctor. We ended up spending 8 hours and $ 1000 at Dell Children’s to be told that our daughter had a normal pulse ox (of 98) and a diagnosis of bronchiolitis. Upon later research, I learned that a pulse ox of 80 would typically only be consistent with a patient having difficulty breathing, or other visible symptoms (none of which my daughter exhibited).
I escalated the issue with NextCare. Their general attitude was one of no responsibility in the matter. Their stance was that they didn’t charge me for their service, so it was not their problem. After a few weeks, I was able to talk to the NextCare Area Medical Director. He agreed that the pulse ox reading of 80 was suspect and probably didn’t warrant the referral to Dell Children’s. He acknowledged that his medical opiniion would have been different and that he would use this as a teaching opportunity for the staff. My problem is that I’m the one holding the bill for this training.
Based on my experience, I will not be going back to NextCare. There are other options with Saturday hours like Austin Regional Clinic or MedSpring.