Lakeline Vision Source

Absolutely go Lakeline Vision Source where you will be treated with courtesy by a friendly, knowledgeable staff. The eye exam by Dr. Poole was both thorough and fun! And I so appreciated that all options and charges were discussed with me beforehand, from the moment I arrived and Tracy checked me in to the selection of eye glasses and lenses, handled quite well by Jennifer. They have an in-​house lab I and walked out with my new glasses in 1 hour! Talk about service!

I am a hard man to please! Lakeline Vision Source made it easy for me to hit the FIVE STAR button. I am totally, 100% impressed with the facility, the staff and the 2 different OD Doctor’s I saw on 2 different occasions. Beyond state of the art; incredible technology AND people who know how to utilize that technology EFFECTIVELY!
L@@K — Had light flashes in corner of eye, they got me in the same day! One week later seeing red (literally) they got me in the same morning! The level of expertise and genuine caring has made me a «forever» grateful patient… KUDOS and ACCOLADES!!!

I’ve never written a review before, but this place was outstanding. I was helped by Amber, Dr. Susan, and Scherrie, the customer service was excellent! Their personalities make you feel comfortable and welcomed. They were confident and knew what they were talking about, but not overbearing in any way. I’ve always jumped from eye place to eye place never fully satisfied, but I have a feeling I will be sticking around for awhile at Lakeline Vision Source.

Dr. Shauger and Amber are always patient, thorough, and never make us feel rushed.
I was especially grateful yesterday for the time they took to work with our 4 yr old son who had swollen eyes. It turned out to be allergies, which we suspected, but we wanted to make sure there were no scratches or infection. He had a great first-​time experience with an eye doc.
I’ve been going to Lakeline for almost a year now for check-​ups, new contacts, pink eye, etc. and have always been very satisfied with my visits. I’ll be bringing my children here from now on for their check-​ups.

Love almost everything about this business. When Maria presented and fitted my new glasses, I wondered why the bosses would ever think she’d fit in. She was not personable to say the least. Seemed totally unfriendly and uncaring. Disappointment. Everyone else I’ve met there is professional, efficient, and kind. Mentioned this to a friend, and was shocked when he related a very similar experience with Maria.

I walked in as a new patient about 5 – 7 mins late and they still took me without saying anything about my tardiness. I had to get my hubby to drive me last minute due to my inability to drive. I was immediately greeted by a sweet young lady. She checked me in in seconds! Saw they have complimentary Starbucks! Wow! Husband was happy because of that. The waiting areas are very nice and comfortable. Didn’t wait long at all. Doctor was very punctual and attentive. The entire staff is happy and caring. I was in and out within the hour. I didn’t want to leave! Lol. It really is a beautifully decorated office. Very hip! Doctor was very knowledgeable. Made my return appointment for my annual check up! Cannot wait! Please go here. You will have the best experience as I did!

I’ll definitely be going back here. I was recommended by a friend and saw Dr. Kim Slaughter. She and the entire staff were all super nice. They user lots of cool, modern equipment to run quick tests on your vision, and the overall new office is really nice.

I have been a customer of Lakeline Vision for 10 plus years. They are always professional & have the best service & now the best location ever. Laurie Sorrenson has always been my eye Dr. & I will never change! They use top of the line equipment & their new décor is fabulous! I highly recommend them to anyone looking for the best eye care in Austin! Check out their new Starbucks coffee station, so kool!!!

I can’t speak more highly of this place. I’ll tell you my story.
I went for my yearly exam with Dr. Shauger as I have done for the past two years. This time I decided to would get some new glasses as well as contacts. The gentleman who helped me, Marcus, was fantastic. I’ve gotten tons of compliments on my new specs.
Now, here’s the part where they deserve the five stars. I also gave them my Michael Kors sunglasses for them to put prescription lenses in. I checked back a couple of times and found that my glasses were sent to the wrong place and lost. They handled this situation like pros. Marcus looked up the value of my sunglasses and gave me top dollar for what they were selling for ($ 350). I found some $ 500 Roberto Cavalli’s that I fell in love with. I was happy to pay the difference, Marcus surprised me. He sold them to me for HALF the difference! So I walked away having paid $ 65 for the most amazing sunglasses I will probably ever own.

Thought I would try this new vision out and was impressed with the modern touch and the service from the front desk assistance to the eye exam. When I was finished I went to look for frames and was helped by Marcus. He was awesome! Great find and worth your time!

My son had a mishap with his glasses and the lens popped out. Lakeline vision source was able to repair his glasses within 10 minutes and gave us a new case — all at no cost. Each time we visit them, everyone is smiling and very courteous!!!

I enjoyed the large open setting, and the glass windows all around the building. I had an enjoyable experience from the receptionist to the tech (Kendra?). Doctor Thom? And his intern were pleasant as well. The new location and hardware was impressive and of course, clean. Scherrie helped me chose my frames and learned my style quickly. She found me plenty of options and offered advice, all while being patient so I could find the perfect pair. The free Starbucks coffee at the end of my visit was the cherry on top! Although, the excellent customer service was enough for me to want to share my visit! I live in downtown Austin and Lakeline VS is worth the drive for sure.