Just Brakes

Horrible I would never recommend anyone getting work done here on their vehicles… I’m surprised their still in business. The assistant manager was ok but, the manager was a different story. They both told me what needed to be done on my vehicle and I had the work done. They found another problem that needed to be fixed and they gave me the cost out the door and I was pushed for time so, i brought my vehicle back the next day. When we discussed the price the next morning while my vehicle was on the lift and taken apart the price jumped an extra $ 273 and I told him that’s not the price that he told me and he called me a liar. You never call a customer a liar after already spending $ 400 on a brake job !! After telling him I will be reporting him for being dishonest he knew he got caught in a lie and he did the work for $ 50. He wouldn’t accept a credit card he said I would have to pay with cash so, that raised a red flag that there’s some possible theft or something else going on at that place. My advice to anyone needing work done on their vehicle too stay away from this place.

The first couple times I went to Just Brakes, they gave me so many breaks and discounts, were so nice and honest, telling me that they wouldn’t do any unnecessary work, all of which earned my trust. The story is just too long so I’ll just tell about the last time I took my vehicle there. My heater was blowing cold air, plus I had known for a while that there was a leak somewhere in the coolant system, since the first time I took it there. I had to fill the anti-​freeze every month and wanted to know where the leak was. Plus my brake light was intermittently coming on. Being that it was winter, however, the heater was a priority. They checked the vehicle out and told me that I needed to replace the main blend door actuator and quoted me $ 321.63/part plus $ 183.75/labor, for a total of $ 569.80 to repair just the heater. They also said the rear brakes needed leveling because they were leaking break fluid (I’d told them my brake light was coming on) and it would cost $ 129.99. Well I decided to think about it and left. Called a mobile mechanic an auto parts store had recommended to get a second quote on the repair. Just over the phone and based on what I told him, he said I could get the part for $ 30 myself and he’d install it for $ 30. That’s $ 60 compared to $ 569.80! No wonder they give you all kind of breaks and discounts, pretending to do you a special favor when you first go in. That’s just to suck you in and earn your trust so they can rob you blind later with unnecessary repairs at inflated prices. Forget these auto shop chains; they’re all a rip off. Anyhow, now I was stuck because this mobile mechanic moved to south Austin and then lost his transportation. And there was no way I was ever going back to Just Breaks ever! But I despaired of finding a competent, honest mechanic that I could afford and who would actually call me back! Then one day I was searching online for a mobile mechanic and got a prompt to install Unilocal.So I did and boy am I glad! ! I found a mobile mechanic (The Auto Dr.) in Leander less than a mile from where I live who is awesome! !! I can’t recommend him and his wife (Mark & Kathy) enough. He has his own professional garage on his property next to his house, gives a 30% discount to people who live in the neighborhood, provides free pickup and delivery service, and is highly qualified with all the certifications for mechanics. First thing he told me when I asked how much to install the activator was to wait until he checked it out. He explained that most likely that’s not even the problem. Often when the heater is blowing cold air, it’s because the coolant is low. Sure enough, as soon as he filled the radiator, which was bone dry, the heater blew hot air. The next day they picked up my van and he went over it with a fine tooth comb, including checking a problem with the evaporative system, and gave me an itemized written estimate, going over every item with me while showing me on the vehicle. Since I don’t use credit and work on a cash only basis, I couldn’t afford all the repairs at once, but he was happy to work with me to prioritize. Since the radiator leak was the most immediate concern, he replaced the radiator for $ 579.66, about $ 10 more than Just Brakes quoted me for a totally unnecessary repair which would have left me with the radiator still leaking and heater still not blowing heat. Oh, and he said the brakes were fine and didn’t need any work. I didn’t even have to get my van there because they picked it up while I slept and brought it back before I had to leave for work (I work second shift). Then, in addition to the written estimate they provided ahead of time, they also emailed the final itemized invoice after the repair. Last, but certainly not least, they answer their phones or call you back in a timely manner! Kathy, the wife, handles all the bookkeeping and phone calls, and both her and Mark are very responsive, easy to talk to and so helpful. I am so blessed to have found The Auto Dr. in Leander and already worried about losing them if I move! Do yourself a favor and don’t go anywhere near Just Brakes. Either they are incompetent or just plain sleazy ripoff artists. And if you’re not too far from The Auto Dr., you owe it to yourself to take your vehicles there, even if you don’t qualify for the discount. You’ll get quality work and professional service.

Chris was great to work with. Extremely helpful with what I needed (brakes, shocks, struts). Mike explained everything to me regarding what my vehicle needed, in layman’s terms. Lifetime warranties, monthly deals and great service. I also walked out the door at almost $ 1K less than I was quoted elsewhere! Genuinely wonderful, professional group of guys! I will definitely be back and recommend their business! And they do more than just brakes! Thank you Chris, Mike and the rest of the crew at Just Brakes!

Mike and Chris were great to work with! It’s nice that they do a lifetime warranty for the brake pads. Mike was great about explaining everything so I felt confident that they were taking good care of my car. I will definitely be back since they do everything– not just brakes! Thanks guys!

Chris and roy made me feel right at home. I was having to put oil in my car every other day and decided to bring it to this location because it was recommended by a good friend. After lifting my car and showing me the underside of my car, it was obvious where the oil was going. They explained it was an oil pan gasket leak. The price including labor was less than expected and they even threw in a free oil change. I will be telling all my friends about the great service i recieved here.

Stay away from Just Brakes!!! Rip off, scam artist! Went in cause one of my disc brakes became «lose». They told me that all my brake fluid was contaminated and I would need $ 3500.00 worth of repair! THEN after I told them I couldn’t afford it, this is what came out of their word hole,“well, better sell it on Craigslist fast, cuz it ain’t gonna last a week”. Well since I have a IQ above 2, I took it (a week later) to my wife’s mechanic, and guess what, it was a lose brake pad! F*CK YOU Just Brakes of Cedar Park!!!

Mike and chris believe it was the name of the manager we’re complete gentleman, its first I thought I had a faulty a b_​s system, but after bleeding the brakes and putting on new pads the problem seem to fix itself, so I got out of there for about $ 400 with some very good brakes and I felt that they were honest and did what they could just save me as much money as they could and they were honest about the ABS system once they found out it was not faulty because I would have spent 1200 dollars to fix that as well, so as I see there has been a lot of negative feedback on them, what I can say is that they are honest and they will give you the best price possible and I give them an A plus for their customer service and a hundred percent on their work and labor, they will have my business and the business of my family and friends for life because they treated me like a human being and did a good job at a fair price.
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7÷23÷2015
I’m updating my review as I’ve just wasted most of my morning and my brakes are still not fixed. First, it should be noted that this is the second time I’ve had to take my car back in because the new brakes seem to be crunching. It’s been less than 6 months and I bought their top of the line. I’ve learned my lesson, if you own an all wheel drive vehicle, use the dealer recommendation.
I’m mostly disappointed because I made an appointment, and specifically asked if it would be problem to shuttle. I was told not a problem appointment at 8:30. Upon arrival I was told it’d be about a half and hour because other cars had come in before me. Why make the appointment, if it’s first come first serve? About 30 minutes later they showed me that my brakes were wearing on one side and since they were only six months old, it’s covered. They said it’d take about 30 minutes per tire, but maybe longer because their guys were bouncing back and forth between jobs. I asked if they could just shuttle me to work and pick me up in a couple hours when it was finished. Sure no problem. 20 minutes later, I realize that they are putting my car back together in order to shuttle me to my work. If I’d known that was how it worked, I would’ve have just stayed, or maybe had the shuttle done before they took it apart. About an hour after I was dropped off, I called to check on it. Rory told me that they don’t even have it in the bay, but it’s next in line. I told him that sounded like at least another hour and I had an appointment. I would have to have it taken care of another day. I was two miles away, can he just send someone to get me. Three calls and one full hour later I was finally picked up. No apologies, no follow up call. Just disappointed.
3÷8÷2015
Came in for all new brakes after being quoted a huge amount at the dealership. Chris was no nonsense and gave me a fair deal. He walked me back to show me my existing brakes and even brought them out mid way through the service to show me how they bad they actually were. I never felt like I was being taken advantage of or that I didn’t understand what I was paying for. When it comes to car repair both those factors are huge. Maybe not the cheapest place, but great service and honest.

Had a great experience at Just Brakes. Mike was very helpful and explained my car situation very well. He explained what need immediate repair, and what recommendations he had on other repairs that did not require immediate repair. He was not pushy at all. This will be my new brakes place.
Ended up spending about $ 200 on front brakes, plus some adjustments /​cleaning on the back brakes.

I went here to get my brakes checked. They told me I needed new brakes, my calipers rebuilt, and my rotors machined. They also told me that I needed a coolant flush. After spending almost $ 2000, I was left on the side of 183 with an overheating car. I had to bring my car back 4 times for them to correct the coolant leak. A few months later, tired of dealing with a place that seemed to care about money rather than good customer service, I brought my car to NTB. They discovered that the radiator clamp wasn’t tightened causing yet another coolant leak, and that the bolt on my caliper was stripped due to incorrect handling when putting it back on my car and that I needed new rotors due to incorrect maintenance being performed. This place is ridiculous and Kelly, the now manager, is the one who took care of me back then, which is in itself very disappointing to know they promote people who steal your money. I will never go back. I’d rather pay more to have it done correctly than be left on the side of the road again.

Just had an awesome experience with Just Brakes in Cedar Park. Kelly and Tony took good care of me. Car needed a master cylinder and a caliber (sp?) and they replaced both quickly and professionally. Got the car done in one day and now it’s safe and ready to go. Thanks.

Bad, Bad Brakes… Called up the Just Brakes (cuz I gots a lifetime guarantee on pads). Made a last minute appointment for the next day, and «grrrrrrrr’d» my way there.
First one in, not a bad deal — was out quickly (all things considered) and other than the counterperson telling me «the other guys gave me cheap brakes… they were the other guys (another location)», it was all good… but that begs the question: Why tell me that?
Oh well.

They did some brake work on my mom’s PT Cruiser about seven months ago. She ended up spending over $ 800 on a brake job and the male manager said that their work was guaranteed for life, and that if she should experience any problems, she could return her car to them and they would gladly fix it for free,
About two months ago, the car’s brakes began making a squealing/​grinding noise, so my mother returned, just as the manager had suggested. This time, however, there was a female employee in the office. She immediately pulled a condescending tone with my mother: the first question she asked was, «Well, where else did you have the car worked on?» My mother responded that the only people who had ever serviced the car’s brakes was Just Brakes. The car was relatively new and had never needed any brake service. The woman continued to ask my mother where else the car had been several more times. She did not ask my mother to let her technician look at the car or ask work had been done previously. She seemed intent on blaming my mother for having taken the car somewhere else, which my mother had never done.
Both of my parents are retired and do not have a lot of discretionary income. I was angered to see Just Brakes taking advantage of my mother. Not only did they not stand by their guarantee, they made my mother’s experience there stressful.
My parents have wisely decided to take the car elsewhere where they will be treated with respect and courtesy. I agree with reviewer David S. and Tricia N. that this location is absolutely terrible, and I would hope that management might do a better job of training its employees in appropriate customer service.

This place is ridiculous, they wanted to charge me $ 1400 to have my brakes done and a bunch of other made up repairs that weren’t needed. Then when I balked at the price they asked me, «how much were you wanting to pay and we can see what we can get done.» I will never go back to Just Brakes, they are Just Rip Off Artists. I took my car to Nelson Automotive in Leander and paid less than a third the price to get my brakes repaired and when I asked about the other repairs I was told I needed, I was told I didn’t need anything else done but if I wanted to spend the money they would do whatever I asked them to do.

My experience here was fantastic. I came in for squeaky brakes and grinding. Diagnosed the problem and had me fixed up. Although it was expensive I’m glad I got it done and done right. You always get what you pay for and if I have any problems I know I can always call them up. Kelly was awesome! She took care of me and made sure to give it to me straight with no bs. great service

I wish I had something nicer to say, but I don’t. My initial visit was great– they did a diagnosis and they said nothing was wrong and they couldn’t find any leaks in brake system. I thought– great.
A few months later I was back and they said not only was there a MAJOR problem with my brake system, but it was going to be over $ 700. What the hell? The dude assured me I would face a certain death if I didn’t get it fixed RIGHT NOW. I took my chances and took it somewhere else, and while it was expensive, it was STILL cheaper than they quoted.
If I was in a mothereffing death machine, why didn’t they tell me this a few months ago?
Don’t be fooled by their theme song… I am not sure if they «really do care».

You need to stay away from these people. We went in for their «$ 99.00» special. After about 15 min., the service manager came back to us with a $ 543.00 estimate for work that really needed to be done because the car just wasn’t safe to drive. We decided to go ahead with some of the work because the guy scared me half to death. We ended up with a $ 231.00 bill, and the car was worse on the way home. We brought it back and asked them why they didn’t tell us about the terrible noise coming from underneath the car. The answer they gave us was that they could not drive the car afterwards because of policy and therefore could not hear the noise. They would look at the car again but it would be another $ 60 minimum. We took it to another shop the next day, and was told that these people are rip off artists, and do this all day every day. Stay away. They will take you to the cleaners!!!