Firestone Complete Auto Care

OMG people stop do not go here the worst service ever this location has treated me horrible the manager was the worst i have ever seen i had a flat on the way to work they said yes we are open at 7:00 am so i had my wrecker driver tow me here thanks to dodges policy not to put spare tires in the cars so i get here at 7 the manager says he wont touch the car until 9 so me being late for work started looking for another tire place the manager treated me as he wanted me to leave the waiting area and give back the crappy cofee if i wasnt going to sit there until 9 made me and my wife feel horrible so much it made her cry this is the worst commercial business i have ever been to please tell them Casey batton said not to come here chris is the worst manager i have seen

My experiences here before my last time in the store have been great. I came into the store to order a pair of tires (Potenza S-​04 Pole Positions) that I know are not usually kept in stock. Earlier that week I called and had a salesmen verify they were in San Antonio and would only take a day to be there. Came in to order them and a manager helped me out and for some reason he said the pair in San Antonio have been sold and the only tires like that were in California, which I would have to pay a separate shipping charge ($ 75) and wait a week for them to come in. Being like anyone else I called around but something told me to call another store and that I did. Come to find out that pair was still in San Antonio and still was only a day wait. I paid for my tires and I am very satisfied thanks to the manager at the arbor walk location, it’s sad to see that a manager would do something like this i’m very disappointed.

These guys are the best in town! People with one star reviews are such snobs, who think its so easy to work in the heat! Cars are unpredictable and things happen. Do it at home and see what it takes! Everytime I come here the staff is friendly and I am always satisfied with the work. I will keep coming back to this Firestone! !

Unless you are a die hard Firestone fan or there is a sick deal you just can’t miss– pop right over this Firestone station. The service is extremely slow the salesman does not communicate details of service clearly. I have been waiting for almost two hours. The store is empty my vehicle is the only vehicle in the garage. I came in for a tire replacement, oil change, and state inspection. I was informed that due to the «slow kinda day» by the manager that I would be in and out in an hour «at the most»! I can see the slow ass mechanic tapping around the vehicle as he walks around it (like doors are good, on the car, seat belts well like a seat belt… tap tap tap as if patting a damn dog!) then almost two hour mark I get up to tell the young man (appears to be a Teenage boy surfing the web) — I hate to interrupt your deal you have going on here, however can you go in there and tell whom ever I’m done, put the damn tire back on my care lower it down and cash me out… NOW! He chuckles and walks outside. A few minutes later the same (slow draw country talking manager) comes out sits next to me and say– ma’am were workin on this as quickly as we can my mechanic is on your tire now, but ya can’t go anywheres because we still have to put the oil filter on there– I interrupt??? Pardon me? I was told my windshield wipers needed to be picked up and that was it? Now your telling me I have to wait on more parts??? This gentlemen looks at me and say welp that’s what I was meaning when I said got your oil filter here it be fifteen dollars gettin it ordered for here and we can do everything at once. Clearly I am at fault because o don’t speak Texas twang however… Come on people I am it here! I didn’t respond to him rudely I simply said thank you please wrap what ever up so I can leave!!! Word of advice pop right over this location and go to discount tire or hell the privately owned tires on the side of the highway man that really will take cur-​ov-​ya lick-​kit-​ttty splits ma’am! I only gave it one star because I absolutely had to…

I’ve had to come here three times (all bc of a nail in a tire) and they’ve treated me well each time. None of that, «let me talk to you like you’re stupid bc you’re female» business. Everyone here is very cordial.

They know their shit, awesome peeps! Front and back shop really good at what they do. Kept me well informed at all times and weren’t pushy at all. Several of my older vehicles are still on the road and running great thanks to them!

Went here after my electric port wouldn’t work for an inspection. The inspection place referred me there and said they should be able to check the fuse and if it’s the fuse it should be an easy fix. I took his advice and went here and asked if he could check (the fuse box is a little difficult to get to but not a labor intensive job). The man at Firestone told me «I don’t have anyone here who can check the fuse and you will have to pay $ 100 for a full diagnostic». I could check the fuse myself but figured they could check and if it was a larger issue than the fuse I could give them my business. In addition, wouldn’t we all go to a business that does the right thing? Anyway, I decided to call a competitor while in the Firestone store who assured me they could easily check the fuse for no charge and would appreciate my business if it was something more than the fuse. I will it be using Firestone for any services in the future but am glad I found somewhere else to go that knows how to earn a customer. Hope someone finds this helpful!

This Firestone is awesome! The store manager JOHN has always gone the extra mile to help me. When I’ve had problems with my truck they have fixed it and have done it in a timely manner. Will be a customer for a very long time.
Following services done on vehicle
–regular oil changes/​tire rotation
— new spark plugs
–new fuel filter
–new brakes/​rotors
— I also get my inspections here

This is the most frustrated I’ve been with a car service facility. Three and a half hours with my car, having had an appointment and they still are not done. There is no reason for this lack-​witted, in-​attention to the work that needs to be done. A simple oil change and tire repair which according to them only takes an hour. Absolutely the worst! And they have lost a customer for life. I hope no one decides to come here.

UPDATE 07÷03÷14: Complimentary wifi is now provided so I can work while waiting. As promised, I am upgrading to 5 stars.
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I have patronized this garage for about 5 years. They are always friendly and polite. As a woman, I greatly appreciate the no-​pressure advice. The prices are
competitive and my car runs great.
Downside is that it is both a bit remote and not a good place to wait. If they lose the TV, add free wi-​fi and better lobby seating, I will revise from 4 to 5 stars.

Went there for an oil change on September 27^th, I was told that I had to wait 2hrs which is not a problem without an appointment. The problems came an hour and a half later when I received a call telling me that my truck «needed» $ 700+ in repairs. I was told that I needed an alignment because one tire was wearing unevenly, I told him that the tires were changed less than a week ago and if he could detect wear in less than a 100 miles, the axle would probably be at 45 degrees. He then proceeded to tell me that I needed new spark plugs, which I had replaced 18k miles before at 100k miles, he then proceeded to tell me that I needed a new air filter which was replaced at the previous oil change, I was also told that the battery was failing when I replaced the battery less than a year ago at Costco and it has a 5year warranty. Also, according to them, I needed to replace the brakes because the brake fluid was low… I don’t want to know how many people get scammed into repairs that are not needed by this people, but I will not be returning to this place. You have been warned

Outstanding professionals. Had a difficult problem with an intermittent miss on an older Chevy truck. No computer aided diagnosis with this one. Greg and Brandon were up to the task. Effective diagnosis of an intermittent electrical problem is one of the toughest things to do, especially when no computer port is available to assist. Can’t say how refreshing it is to find professionals in this business that has a word that is their bond. Truly outstanding work. Highly recommended.

I really want to give a good review… I use to work at a Firestone in California, and know how the company works.
My kids and I came in on Sunday aug 25^th @ 3pm, to have a simple battery inspection performed. I was turned away! Only to have an offer that if I stayed until 6pm I would possibly be helped, and I told him I would be buying a battery. Horrible customer service…
I drove down the street to advanced auto parts, where they tested my battery for free-​finding a bad cell. They offered to replace the battery for free and even beat the price at Firestone!
Truly disappointed

Had a battery go bad and these guys took care of it with no issues at all. Came out to my car and tested it to make sure the new battery was working fine. They are much better than the one at 183 and Anderson Mill. I would avoid that one completely.

I don’t understand the bad reviews? I will only take my car here. They take care of me so much that when I bought a new car (my durango!) I didn’t blink an eye when they did my very first oil change last week. Always super nice too!

I needed to get a state inspection and was happy to see Firestone provided this service, especially since they are located close by. That was until they told me I needed new tires before they could pass my vehicle. And how convenient that they happened to have the kind I needed in stock and on sale. I had them show me exactly what the measurements were and where they were taking the measurements.
I left (after paying the inspection fee and having a «fail» status) and brought my car to Champion Toyota of Austin, where I have my oil changed… even though it is a LONG drive. They measured and the tires passed. Come to find out, Firestone was measuring the tread wear indicators, not the groove between the tread.
When I returned to Firestone, the service person answered the phone while I was standing right in front of him and proceeded to have a long conversation with the person calling, instead of placing them on hold to take care of the customer waiting right there. He was the same service person I had dealt with previously and when I told him what happened, he blamed it on the technician, who happened not to be there at the time, and never even apologized for the inconvenience or added expense and time I lost having new tires installed due to their error (or lie).
Beware of this place… they have horrible customer service, they are out to make a buck, and they cannot be trusted!

I dropped my car off on a Saturday because I called them before hand and asked them if they could either fix or replace one of my tires. FIVE hours later when I returned they told me they couldn’t fix the tire and did not have the tire in stock. They should have told me that up front! I wasted an entire day waiting for them to fix my car. I could have gone to many other tire places in the mean time. Now I am stuck with a spare tire on my car! They said they could replace the tire the next day, but at full cost! Nice people, bad service!

I’ve gotten my oil changed here lots of times, and they also put a full set of brakes on my truck. They seem very nice and not the type to push lots of unnecessary services.

Thank Goodness for a Tire Store open on a Sunday — while getting my oil changed at a local oil shop come to find out all 4 of my tires were pretty much bald and my inspection is coming due but anyways — this place is very clean, easy to get to, will match others prices, staff is friendly and they are easy going.
I would go back and recommend them to family and friends.

It’s a fairly new auto place behind goodwill.
I had a flat tire on Sunday. Most auto place was closed on Sunday. I know Firestone opens every day.
So I gave them the flat tire and don’t know how much will cost me. Surprised to me, they only charged me $ 20 to fix the tire and also put it back on my car. Even remember to put more air to my spare tire without me asking them.
Most auto place tried to trick female customers. They could say I need a new tire. But Firestone didn’t trick me. I will go back to this location again.