Cedar Park Body & Frame Inc

I made an appointment to have my truck bed spraylined. I took a half day off of work, using my vacation time for this as I was told it would be a 4 – 5 process. I planned to make a Costco run after the appointment since there is not one near me. I was buying frozen food so going back to work was not an option. I planned accordingly. I checked in, the receptionist was very helpful and asked if I needed a ride anywhere since it’s a long process. That’s when an employee casually told her the machine to spray the bed was down and needed a part that was being ordered. He mentioned, he forgot to tell her, he knew at 10 am, my appointment was at 12 pm. He then left leaving the receptionist to deal with it. She apologized and asked if I wanted to reschedule for the next day. Considering I work in a hospital and getting coverage for the day is difficult, I couldn’t just pick up and take another half day off using vacation time. Who even knows if they would have received the part by then. I was stunned by the lack of customer service. I understand this employee forgot to communicate the machine was down. Even if he had remembered, their process is to block the time and not take any customer information down. So the receptionist would not have been able to call to have me reschedule in a timely manner. For the sake of the customer, at the very least if you could write down the customer’s phone number to call in case your machine breaks down again would be appreciated.

Took my car here it took alittle longer than I was quoted because of an accident while putting my bumper back on. However, they were very professional and took responsibility for this and covered my rental out of their pocket for the extra days it took. I was very impressed by the customer service, very respectful and responsible.

I am not a happy customer. Being that this was my first time being in an accident and the first time my car was in a shop. Quote was for a couple of days, then it went on to 2 weeks. My father and I paid out of pocket for a rental, for two weeks. To add on, they put the wrong lightbulb on my car.
Yes, they fixed it at no charge after I picked it up. Communication could have been better, I called frequently to check on my car, and each time I got a new due date. I was referred here by family, and I can not guarantee that I would be back here, if it came to that. Office manager was not kind at all, rather seemed bothered the whole time. The only persons whom I felt was helpful was Eric (if I remembered his name correctly). Either way, they did a decent job on my car, so I’ll give them that.

Just picked up my vehicle from Cedar Park Body & Frame after an unfortunate leaving the scene collision. I am extremely impressed by the work completed and the customer service throughout the process. Jeff went above and beyond my expectations to get my vehicle looking like new. The staff kept me updated on repairs throughout the process and the text message updates are helpful in planning when I’d get my vehicle back. I will definitely refer Cedar Park Body & Frame to friends and family.

These guys were awesome from start to finish. Super friendly, helpful, answered all my questions!
The car was completed earlier then expected, and it came out looking brand new. I was very pleased and I would definitely use Cedar Park Body & Frame again!

I m so happy with the work they did fixing my Toyota after the hail storm! It looks brand new. I couldn’t be happier! They repaired it so fast. The cleaned it so good! I ve found my body shop!

Great body shop! They did some work on my classic corvette. The paint job was unbelievable ! The price was even better ! I give them two thumbs up.

After fender bender in my 2015 Lincoln MKC I decided to give repair to local business as I’ve been a resident for 29 years. Hands down this was the very best experience of any service company I have ever had! Timely and friendly and best of all my car looked even better than it did off the showroom floor! Car was so so clean which was a real unexpected bonus! I would recommend cedar park body and frame to everyone!

Hands down the best body shop in Austin ! I be taken four cars to them over the last 5 years, they always do a great good! The cars are always clean, the paint matches. They handle the insurance company. The people are very professional ! I so happy to have found them.

Set up an appointment with them after the the holidays (understandable that they are busy). Once the appointment date came around they told me they didn’t have an appointment. And that they couldn’t take my car for a claim for another 2 weeks. The woman on the phone seemed to not care in the slightest bit. When I did go in to make the appointment they still seemed to not care about the situation. The shop visually didn’t look like a reputable shop anyway it looked like a kids backyard. Unfriendly people with no professionalism. I will never consider them again for anything

Last week my wife tore the front bumper off our car backing out of a parking spot next to a tree (pretty impressive, I know). We only have liability insurance on the car, and I’m a poor grad student strapped for cash, so I was really worried we were going to be eating instant noodles three meals a day for the next month or two. It happened on a Friday afternoon, so Saturday morning I called around to several body shops in Leander and Cedar Park. Cedar Park Body & Frame was the only place that picked up the phone (granted most body shops are closed on the weekends). I talked to Jeff and explained my situation (the missing bumper part and the financial part). He said right away they’d definitely be able to help me out. Even though they are only open briefly on Saturday mornings and he was fixing to get off work, Jeff told me to take pictures of the damage and email them to him. Within five minutes of sending the email he called me back and told me to bring it in on Monday and they’d take care of it while I waited for a very minimal fee. I brought the car in, found Jeff, and he took the car back to the shop immediately. Less than 15 minutes later the car was done, and cost me next to nothing to fix. And they did an amazing job reattaching the bumper.
Also I should mention that as soon as I sat down in the waiting area while they were fixing the bumper, the lady at the desk nearest me noticed me pull out my iPad and immediately told me they have free wi-​fi and gave me the password.
Having grown up in Houston, I’ve dealt with my share of shady mechanics and body shops over the years (I’m sure Austin has its fair share also). It’s so refreshing to work with people like Jeff and companies like Cedar Park Body & Frame who really know how to take care of customers and help people out when they are in a bind. This was the most pleasant experience I’ve ever had with any type of car repair shop.

I had a minor accident and when my insurance adjustor suggested Cedar Park Body shop I looked them up. I’m glad that I listened to her and not the reviews listed here. In my book these people are A plus. Jimmy my advisor was polite, friendly and throughout the process which took a mere two days, he kept me informed. Businesses like this deserve a top ranking and that’s what I give them!!! Thank you for your prompt and efficient business.

Aside from this being the 4^th time replacing my window motor, the receptionist is consistently a rude B. I understand having a bad day but since I’ve been here multiple times, being a B is in her DNA.
Jimmy, a nice older guy that has absolutely no clue what is going on also every time I’m here.
Only reason I’m here is because the motor is under warranty and i don’t want to pay $$$ for another window motor somewhere else.
Keep on Unilocaling and have a great day:-)

Just picked up my car from repair after someone hit me. Great customer service and great job on my car.

Brought my BMW in for body work. Jimmy was so helpful and personable. He showed me everything they would do in detail and also on the computer for parts and prices. My car was fixed the next day as well! He also did some small paint work on some scrapes as well and didn’t charge me for that. Hopefully I won’t need any repairs in the future but if I do I will be going back to them!
OK so just saw I never posted this review! ! OK so I went back (because I am a clutz with my car)… Again… awesome! They called me and said my repair could be done easily and less expensive! Wow! They could have charged me more and I wouldn’t be the wiser.. They rock! !

My husband’s truck was damaged in a wreck on January 19. After meeting with the claims adjuster, he decided to go to Cedar Park Body and Frame to have it repaired. They had the work completed in a week. They worked with the insurance company on the supplement after more damage was found (not unusual), and sent my husband daily updates via text message to let him know how things were progressing. Great work, fast courteous service. We highly recommend them!

I just brought my 2003 mustang in to have the entire passenger side repainted (some scumbag keyed it)… I dropped the car off on Tuesday May 27^th and got it back on Saturday June 1^st… I was amazed how fast it was done. The body work looks great and the paint is beautiful!!! They also buffed the whole car so it would shine all over. I would recommend this place to anyone who wants quality work performed on their car!

We’ve had a series of car repairs over the past few years and Cedar Park Body and Frame is the ONLY place we will take our business. Their offices and shop are clean, and the staff is courteous and friendly. Everytime I know someone who needs a repair, I refer them to CPBF because they treat you like family. Jimmy and James are thorough and get the job done right!

Ended up in a hit and run accident on the passengers side door. Took the car into Cedar Park Body and Frame on a Tuesday and the car was done by Thursday! I was extremely pleased with the work and how quickly the car was finished.
It was extremely easy to get everything settled with the insurance company and the rental car company. The Farmers Insurance rep as well as the guys at Cedar Park Body and Frame took care of everything.

I needed to repair the latch on the hood of my old Camry. It was bent and wouldn’t stay closed, thanks to a recent accident. Not exactly the safest way to drive around. But I didn’t want to pay for a complete hood replacement on an old car. Cedar Park Body and Frame to the rescue!
I called on Wednesday evening and talked to Jim. He said bring in the car. He took a look, wrote up a reasonable estimate and said to leave the car that he could have his guys start working on it immediately. They provided a courtesy ride home.
The next morning Jim called to confirm that he had the replacement part from Toyota and that they were working on it. I picked up the car the next day. Not only had the replaced the latch and stretched the cross-​beam back into position, they even straightened the bent hood so that it would all work better.
What more could you want than fast, courteous service, delivery on time, and results beyond one’s expectations?
P. S. They are located on the short street that goes around the Walgreens. The office is in the small building adjacent to the garage. It is very clean and they have a flat screen TV, magazines, and soft drinks available while you wait.