Austin Shoe Hospital

Great work by the cobbler. I highly recommend them for your shoe needs.

Honest and conversational service. They won’t take your money even if you ask for something that they could do but would be more expensive than the shoe or boot is worth. Very upfront. Love the owner here!

The soles of my beloved Asolo hiking boots that I’ve had for many years developed dry rot. The uppers were still in great shape so I wanted to see if they could be repaired instead of paying $$$$ for a new pair. I couldn’t be happier with the results. The soles are 1^st class and securely sewn. Thanks for the wonderful rehab!

Great customer service and super friendly. Gave me a DIY trick to fix my patent leather shoes at home. Always helpful and conscientious.

The customer service here is first class.
The quality of the work is also great. Richard really cares about the customer, which can be really hard to find. Absolutely worth every penny!

GREAT work!!! Super sweet guy, too! He made my husbands boots look better than when we bought them. VERY impressed!

Richard does a great job. My wife’s boots came back great (new soles, heels, refinish, etc.) and because of that I took in a pair of my dress shoes. They came back very nice as well. I would go there again and recommend them to my friends.
Microeconomics lecture:
The boots my wife brought in cost $ 300 new. The repairs cost $ 100, which was well worth it for a pair of boots that are already broke in and comfortable. We couldn’t replace these boots for the cost of the repairs. Money well spent and she loved them!

Couldn’t leave 0 stars, so one it is.
Dropped a pair of Olathe boots off to get new heels and soles. First off, when we got
Them back the work on the soles looked mediocre at best, on top of that the price was high compared to the shop I’d been using down South of Austin but due to moving north needed somewhere close.
The work is probably a year old and they have been worn a handful of times at best. Today, while out over 2 ½ hours from home one of the heels fell off unbeknownst to me do to mud while in a pasture. Sucked it up the rest of the day, came home a heel short and to my dismay the other heel pulled off very easily when I checked it. Been wearing boots for over thirty years with countless bottom work and this is the shoddiest work I’ve ever seen. I’d say you get what you pay for but the price and the quality are on different planes. Never again, not even to restring some tennis shoe laces ! If you have some walmart boots that need work, maybe ! If you care about your boot or shoe then I’d run from this place as they have no idea what they are doing wherever they source the work out to.

My husband had taken a pair of my shoes to this location before and I was incredibly impressed with the fact that they were able to reattach one of the soles of my oldest shoes, at a really reasonable cost, and make both shoes look almost brand new. (Can I also add that my husband is amazing for running such an errand? I mean, really.) So, when I noticed the bow on one of my fairly new black flats undone, I figured I’d go back to this location. On a whim, I also took another pair of old, black leather heels that had been stepped on a night of dancing. There was a small section where the leather has been scraped off, but I loved those heels and didn’t want to throw them away, so I figured I’d let the «shoe doctor» take a look. A very nice older gentleman was in the store. He greeted us immediately upon walking in, assessed both of my shoes in front of me and gave me explanation of what had happened and what he could try to do, and took them to the back. We waited for maybe five minutes. He fixed the spot where the leather had rubbed off by re-​dying and re-​polishing the spot, and only I could tell by looking at it that it was still there, but by anyone else it was now unnoticeable. I was incredibly impressed. The bow was an easy fix. My shoes still looking amazing. He has bought our business for as long as we are in Austin. I’m not sure if the gentleman we spoke with owns it, manages it, or just works there, but I highly recommend this location for the older gentleman’s professionalism, the work he does on your beloved shoes, the rates, and his sweet personality.

I wish you could leave zero stars! This place has the worst customer service, the worst turnaround time, and the worst shoe repairs. It took over a month to get a pair of women’s heels «re-​wrapped», once they were the quality was amateurish at best with a complete mismatch of color, and they wanted $ 70 for the repair. Magically, the price was higher because I wanted to use a Groupon! My family will never use these guys, and I hope no one else does.

Well, they lost another star. I got my boots back and they weren’t even completely CLEAN, much less shined to the level I would expect. Now I will admit the boots were very dirty when I dropped them off (I work with horses) but that’s why I took them to be done professionally. There was still arena dust in the creases when I got them back. Also, apparently the lady who used to be there no longer is, so whoever took her place doing the shoe shines doesn’t take the same pride in it that she did.
Now I will say that when I finally was able to pick up the boots the first time, there was apparently a new manager there, nice guy with dark sorta curly hair. He was very nice and concerned when I told him about the store not being open the other morning and also concerned when I brought the boots back (I was in a hurry again when I picked them up and didn’t notice the dirt until I got home… so yet another trip over there). He said they had brought him in because the owner realized there was a problem. Well, I wish him luck, and hope he is able to turn it back around, but they will have to find other Unilocalers to let you know if that happens because I doubt I will be back, except to pick up my boots AGAIN, hopefully completely cleaned and shined this time.

I have taken several pairs of shoes there recently and had friendly service and good repairs to my shoes. It isn’t cheap. In both cases I ended up paying around $ 20 for each repair. The only ones that haven’t held were an old but super cool pair of platforms that I was hanging on to along with memories of my misspent youth.
Warning: Microeconomics Lecture
The lady in front of me said that she was paying more for the repair than the shoes cost. Noted, same here, but since it is a free market economy there must be some reason we want to repair them rather than replace. They let you know how much it will cost before you leave your shoes so if you didn’t think you were receiving utility you could limit your opportunity cost by doing something else. Also they can charge so much because there really are no substitutes. Class, this is called inelasticity. Now answer the questions from Chapter 7.

I brought in a pair of leather shoes in good condition except for the soles which needed to be clamped while being glued and I didn’t have the tools for this. The woman charged me $ 23 for this and I paid it because I like those shoes. After wearing them for ½ hour, the soles separated from the leather stiching. I took the shoes back and the woman loudly announced to me and to customers standing around, «the shoes are rotten and there’s nothing we can do about it.» So I went to Lowes, got a tube of glue that cements rubber to leather and easily fixed the shoes. A little bit of professional courtesy would have taken care of that simple project at this place, but that would be more than can be expected from a haughty, unprofessional woman. I’ll never go back and you shouldn’t bother with the place. Austin Shoe Hospital is a chain, but some of its outlets need to be supervised.