Texas Trust Credit Union

I am writing this post because I would like to shed light on how outdated the payment system is at this credit union. I’ve had an account with these guys for a few years. Until recently, if you didn’t log into the system within 30 days your login information would change. This was crazy considering all the passwords and usernames most have to remember already. Then when I decided to put my account on auto pay in July, it happened to be a late discovery that I had missed my payment due on the 12^th I set up Auto Pay so that this wouldn’t happen again. I just looked at my statement and discovered that the auto payment in August was Late because It was drafted on the 28tb instead of the 12^th. With any other auto pay system, payments are drafted on the due date NOT a month after your last late payment. I tried explaining this to a representative named Darion who didn’t empathize. I asked to speak to a manager named Jose, same result. Now I’m waiting for a call from Nicole Sanders regarding a late fee removal. It’s a courtesy I requested and the guys I’ve spoken to do not seem to care about customer happiness. They say they understood what happened but there’s no loyalty for me having an account with these guys. Once the balance is paid off, I am closing this account. I will never refer anyone to them.