Called at 5:35 to get let into my home. The tech said that he be there in 25 – 30 min. Thirty-five minutes later, he called and said he’d stopped to get gas and the gas station was 13 min from my home. It’s now 6:20 and I’m still outside my house in the balmy Texas heat. Btw, I live in Cedar Hill which is where this company is located! If they ever show up, I’ll let you know how the service actually is. As for now, 1 star due to slow response. To be continued…