Blain’s Farm & Fleet

I don’t very often provide feedback for any of my online purchases… but I feel I need to let you know how impressed I am with your products, prices, and especially your customer service and help desk. I was expecting to have a bad experience like most people talk about when dealing with customer service. In the case of my dealing with Blain’s…I could not be more happy with all of the excellent communications I had when I needed assistance with a recent purchase. I received very timely responses from both Lauren and Danielle and they both were very caring and professional. Tom in the Cedar Falls store also was very caring and should also be commended. They corrected the issue I had in a matter of minutes. They were very concise and caring when dealing with my issue. It’s not too often when a company provides such amazing customer service… and it’s nice to see there is still a company like Blain’s that puts the customer first.

I have several things I purchase from Blains. They carry Science Diet pet food so I get my dog food here. The other pet items are quality too.
They have a wide assortment of merchandise, it’s not just a farm store. They have tools, paint, automotive, clothing, home goods, shoes, hunting gear, and a garden center in the spring. During Christmas they are known for their Toyland which has a great assortment of toys for all ages and many you don’t see anywhere else.
I don’t care for their paint department only because it seems like no one knows what they are doing and it takes forever to get paint mixed.
I also don’t care for their automotive center. It takes forever to get your oil changed. And when they rotate your tires they always tell me to come back in 60 miles to get them retorcked because they are aluminum. No where else do they do that.
They have a great selection of clothing for all ages. They carry Carters, Columbia and other name brands. They are a bit more expensive than maybe some other places but I’ve found things here I haven’t elsewhere. I like to buy my kids winter jackets and snow pants here.

I bought some tires from Walmart this last Monday night and needed them installed on my car immediately as I was leaving town early Tuesday morning and there wouldn’t be time to have them installed anywhere else that morning since it was a long trip and I would be on a deadline. Walmart refused to install the tires because of various reasons and would not allow me to return the tires because they were purchased with a gift card. I stopped at Blain’s and asked them if they would be able to install the tires on my vehicle that night. I explained my situation to one of the employees who apparently was supposed to be leaving within the next half hour, and rather than tell me he wouldn’t be able to get to it, he happily said he would stick around and install them for me because of my situation. My only regret is that I bought my tires from Walmart instead of Blain’s, and from now on, I will be going there for all of my automotive needs. As a manager in the service industry, I was impressed with how I was treated, and they have won a new customer.

Update 9-​13-​2015
Thought I’d update this. Nothing has changed if I could give this place a ZERO I would. SO come to find out they busted my TPM valve. I complained and complained and spoke to manager after manager. called some corp guy or something not to sure who he was. Guess what I got. A $ 20 gift card… Guess how much my TPM valve is to replace … over $ 700. THANKS BLAINES!!! This is what you get when you hire people who may not know what they are doing. 6 visits. and multiple phone calls… It took me $ 100 to get it checked out by a dealership to figure out what they did. Blaine’s has and will not stand behind their work. GO SOME PLACE ELSE.
Would not go back if I didn’t have to. But this place installed new tires on my car. I’ve been back there 6 times now because they can’t seem to figure out one of my tire sensor lights. I“ve talked to managers they are always nice but still have the same problem. The management is nice but the service desk individuals in the auto department are less then steller. The people running the actual service desk in the tech area are so unprofessional and rude I can barely stand talking to them. On the phone again today with them trying to figure out this problem that started only after they put the tires on.