we contracted with this firm for a home remodel in the historic district of cazenovia 2 years ago and, after 3 months of completely slipshod customer service and response, fired them. we were new to the area and, as they are a local firm, felt like they’d be the best choice. our architect never returned calls, forgot plans, was consistently late, didn’t file the necessary paperwork to the village board, and so on. we quickly realized that, to stay with them on a full-home remodel, would be an exercise in frustration.(coincidentally, they are developing quite a reputation with local companies — their remodel of the cazenovia public library 5 years ago has resulted in tens of thousands of dollars to fix incorrect work).