VOX Landscaping and Construction

No wonder these people have a 2star rating! But they also steal rocks off property that is private, and homeowner does not live on the property… therefore they don’t even know! Go buy decorative landscape rocks for your jobs. that goes in the quote. Don’t steal them! Just because you think no one is looking, does not give you a right to take away the natural landscape, on land you have no permission, or right to do so. You and the homeowner who is getting his yard done should be ashamed of yourselves! And I wouldn’t do business with a company who uses this type of lack of respect! Shame on you!

Do not use Vox. Go online and read the reviews. I have heard horror stories about quality of work and lack of professionalism.

It started off right. I connected with Vox at a home show in Phoenix around June. They were the first company to respond and set up an appointment with me so soon. They were a bit on the pricey side though. But after talking to the owner Beth and Doug, I figured it would be the best bet. Initially I was quoted about $ 4−5K. Other suggestions were mentioned to lower the final cost, I figured at the most I’d end up paying $ 5K. When the day came to sign a contract… the max price had ballooned to almost $ 7K! I was taken aback. This happened in July.
I informed Beth there was no way I could afford that. I was getting out of the military soon and I’d be unemployed, most of my deployment savings were going towards landscaping my backyard. Beth began to strip the project of some of the things I really wanted. We got the project down to nearly $ 6K. Some amazing plants were taken away along with a lot of dirt.
The install went quick and they were done in about two days. Before completion her contractor Doug mentioned to me a few issues he had come across. One issue was he was unable to run the hoses underneath my concrete. He stated he would run them above the concrete and cover them in PVC pipe. He mentioned the demo of my bbq grill left a hole in the ground he would fill. He also mentioned he had turned off my back yard spigot.
After a few weeks I had water filling the valve box. I mentioned it to Doug a few times and he stated he would come back and take a look. One day as I came home there was literally a lake in my backyard, one of the pipes literally burst and water flowed non-​stop for a few hours in the summer! My water bill was insane. Doug came out and replaced all the valves and accepted responsibility, so there was no charge. I also mentioned to Doug that a ton of grass was coming through the rock. He stated that wasn’t normal. He came back and put down another layer of weed and grass barrier.
At this point I had many plants that were dying. Doug stated he would take care of it because the plants were under warranty. He came out to check the plants and stated it may have been too hot for them to survive and that they would replace them in the fall. Months passed and I continued to contact Doug and each time I was assured things would be taken care of. I got fed up with the lack of response so I called the owner Beth. She said call Doug he’ll take care of it. I called Doug and asked him to turn my backyard spigot on. He came out and took care of it. Then I came home one day and had a pool in my backyard. Water was literally leaking from the middle of my yard. I texted Doug and he mentioned they may have nicked a copper pipe when digging up the grass. I also mentioned grass was again growing through the barrier. He stated they would fix it. At this point we are around the month of September.
No PVC pipe, no hole repair, no plant replacement and now I have a leak. Another month passed and nothing. At this point I’m officially out of the Air Force and I’m moving to California. I contact Beth and she informs me she fired Doug. She states she would come to my home to look at the problems. She misses the appt. I reschedule and she comes out and says anything Dough said to me was on his own accord and had nothing to do with her company. She stated she would not cover the hose with the PVC pipe and the grass growing from my rock again is normal. She stated she would replace the plants that died and would check the leak but if it was my problem she wouldn’t touch it. I moved and still nothing. I recently sent them a certified letter which they signed for and no response.
Basically all the problems I still have with my backyard she claims are the fault of her contractor that SHE hired and not her problem. I still have dead plants in my home, exposed hose, grass growing in the rock, and a leak in my backyard. I will be seeking legal counsel. I will update everyone on the judgement. Be very wary though. The only reason I gave two stars is because Doug’s design was very nice. other than that. Big regret.

I had my yard designed and installed by Vox. Though the yard is nice, any follow up concens were not properly dealt with. I had a paver dislodge and it needed to be recemented. This took awile to be fixed. After the yard was finished, the owner came by the house and let herself into my backyard without permission to take photos. I saw someone walking past my window and saw the owner in the yard. A courtesy knock on the door would have been appreciated. I have asked at least twice to get a watering guide to help me maintain the proper watering of the plants. Both the worker and the owner said they would send, via email, a complete watering guide. After almost a year I still have not heard from them. Many of the plants have died so I have hired a gardener to come in and help revive the yard. I feel I spent a substantial amount of money on this work. I would advise others to look elsewhere since once Vox had my payment in full they were very hard to reach to have things worked out. Look for a company with better customer service. Just a word of warning.