Lowe’s

I am losing faith more and more in my local Lowes stores. This past week I called in regards to a riding I was interested in purchasing. I called early in the morning (Hudson NY store) about my inquiry. I was informed the mower was in stock and I could come and pick it up. When I arrived an hour before closing time in the evening, I was told they had made a mistake and the mower wasn’t assembled yet and I would have to return the following day. I was desperate for the mower because I needed it the that night. Therefore it was an easy guaranteed sale. The lack of concern or care I received was terrible. I decided to take a trip to the store a few miles away that closed an hour later and see if they could earn my business there. When I arrived I found a comparable mower in the returned section at a discounted price and decided to make the purchase. Unfortunately I didn’t have my Lowes card on me and needed the associate to look it up. After OVER an hour of both ME and the associate contacting credit services they managed to figure out how to get my card info. now here is the kicker after all this it took me 4 hours to buy a simple mower. The mower I purchased was listed as $ 1699 original price. It was marked down to $ 1529. I was given an additional $ 50 off for my wait. The insulting part is I find out the next day the mower was on sale for $ 1599 anyway … and that’s for a NEW mower. I saved $ 120.00 in return for rudeness, incompetence. My mower was used, missing parts, tape glue everywhere, scratches and no manuals. With all the nonsense I would at least expect the same savings off the sale price that I received off the original price. I drive home thinking I got a good deal only to discover I was ripped off!

Friendly and helpful staff. On a saturday it was pretty slow, but who’s complaining?