Volkswagen of Palm Springs

This company is the best! We went into their service department for an oil change on our Jetta. While it was being serviced (without an appointment) we looked at the new Beetle convertibles with the help of their sales associate Mario Toano. We wound up buying a 2013 Beetle convertible. We could not be happier with the whole experience. We where given a fair price for our new (to us) car and was given a fair price for our two trade ins. In the process of buying our Beetle convertible we met a lot of their staff, Mario Toano sales associate could not have been more friendly or professional. Their Sales Manager Chuck Stanley jumped in when we had an issue that only he could resolve and he did so promptly and to all our satisfactions. I had a question that nobody seemed to know the answer to, so I was introduced to the service adviser Allen Elsten, he thought he had the answer but wanted to be sure so he went and got their service technician Jorge Lopez who explained it to my satisfaction in detail. Not least but finally their finance manager Kristopher Narez who has the duty to take your money and setup your payments was great. With the purchases of our car and the trade in of two cars there was a lot of paper work that was prepared efficiently and thoroughly. We felt this experience also was done in a very professional manner and was painless to us. We drove off in our new Beetle convertible with big smiles on our faces.

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I can’t even post this without a comment and the comment is don’t waste your time

First time visit today after purchase of new Beetle, it is a very nice showroom with friendly people.

I Used to be very much a VW person not any more. This deal was the worst experience back and forth, they took pre paid money from me that was used for a lease payment. Make sure you read your deal and they don’t put extra stuff in. I will not be buying another car from PS VW again nor will I recommend them any more

On 10÷23÷15, I was involved in a collision when a stake truck dropped a nuclear bearing (used in power plants) on the freeway & I hit it. My Misano Red, DREAM CAR Audi TT Roadster, which I’d gotten only 18 months earlier, was declared a total loss due to frame damage. The lease was paid off & I didn’t do a rollover bec I could only get into a new Audi & not one that was certified pre-​owned. I didn’t want another large payment nor did I want a Coupe cuz I MUST have a convertible. So I was in the market for a new vehicle & as hard as it was to leave my dealership of 13 yrs, the only way I was going to get a lower payment & a convertible was to return to VW. I loved my first Beetle, I’d just had it too long & the key is to trade ANY car in after the warranty has expired.
The new body styles for the Beetle Convertibles are slightly elongated but they’re still super cute. After researching several car & dealership sites for a week, I decided on either a 2013 Tornado Red or 2015 Yellow Rush. I knew I could get a yellow one anywhere bec Yellow Rush was the 2015 color but there wasn’t a surplus of red ones. That said, there were only 2 dealerships in So Cal that had CPO 2013 Beetle Convertibles in Tornado Red w/​LOW MILEAGE: VW of Van Nuys (40 mi away) w/​6500 mi for $ 19K & VW of Palm Springs (90 mi away) w/​11K mi for $ 19K.
I emailed Van Nuys first bec they were closer & the mileage was low. However, there was someone looking at the car that very morning. It was Saturday, Halloween morning. The sales associate said she would call me back to let me know if it had sold or not & it goes without saying, the car only had 6500 mi on it. Of course it sold!
So then I emailed Palm Springs. I received a response from Keith Stegall, the Internet Sales Director at VW of Palm Springs within the same hour. Keith & I emailed back & forth for three hours that afternoon & again the next day (Sunday). I don’t know if you would call this a vehicle purchase online but it has to be one of the easiest ways to buy a car these days bec there was no sitting around waiting while they ran your credit nor was there any haggling. I imagine that Keith had other customers he was waiting on & I was home doing stuff. It was the weekend & I wasn’t sitting glued to my email, either.
I completed a finance application online & from there, Keith was able to run my credit & start the legwork. Keith informed me of the results of the credit check & provided me w/​options for both the yellow & red convertibles, financing vs. leasing, monthly payment amount, etc. I made arrangements to have a friend drive me out to Palm Springs on Monday, ¹¹⁄₂ (good friends are always up for 90 min road trips & where better than Palm Springs where you can have lunch & go shopping at the Cabazon outlets) to test drive, sign the ppwk & take delivery of my new vehicle!
Upon arrival, I was immediately greeted by one of the porters from the service dept. I had commented that we’d just gotten in from Long Beach & he said «Oh, you’re here for the Beetle!» I was like ‘Dayyamm, did everyone know?’ They must have thought I was nuts to come out 90 mi to buy a car! I was offered coffee/​water & escorted to Sales to meet w/​Keith. There was a very cool display of actress Jodie Foster’s 1979 black Beetle Convertible!
Keith & I took the Beetle out for a test drive but I let him drive. Keith asked me, «Don’t you want to drive your own car??» As far as I was concerned, this was the car I wanted, plus I’d had a Beetle Convertible for 8 yrs, even if it was a model from 10 yrs earlier, so I was leaving there w/​THAT vehicle! I told him I had a 90 mi drive back so I would get to drive it plenty & I didn’t know the area!
Besides Keith, I also met Mike, Chuck & Nasir (the GM, sales & finance mgrs). They were SO nice to me! The ppwk took longer than anticipated but part of that had to do w/​financing. Really, who has 7 personal references? I didn’t even think I knew 7 people & I certainly didn’t know their addresses & phone numbers by heart!
I have been fortunate w/​my vehicle purchases the past 13 yrs & I am happy to say that this was no different. This was probably a bit more unique given the distance & all of the legwork being done via email beforehand, but that saved so much time & totally made the trip worthwhile. The entire staff at VW of Palm Springs was genuinely kind. Keith was courteous & professional, as was his manager. My credit is not perfect but at no time was I ever made to feel as if I was scum of the earth for not having an 850 credit score!
I would highly recommend VW of Palm Springs to anyone who is considering a VW. I wish they were closer. The level of service I received, especially as an out of area buyer, was top notch & Keith Stegall deserves a 10-​star rating! I will certainly visit any time I am going to be in the area. Seriously TOP NOTCH– thank you to Keith & the staff at VW of Palm Springs, for the incredibly smooth transaction!

I drive from Indio past another dealership to go to this location. The customer service is impeccable! I brought my car in for service. Was told by Faustino in service he’d call me when the loaner vehicle came in around 9am. At 9:12 he called me. I came in and he had all the paper work done, all I had to do was sign and leave. He is so friendly and one of the reasons I drive all the way from Indio for this dealership versus the one right by my house. And the guys in sales who sold us our car Mike and Jeremy are the best in the business. Thank for all you guys do and keep up the good work! You’ve got loyal customers if my wife and I!

Stay clear of this place and even farther away from the rude and abrasive service department.

I own a 2013 Golf GTI, and was interested in upgrading to a 2016 Golf R. The sales staff are asking $ 4000 above msrp to start negotiations. I find this type of pricing overly aggressive, and offensive. If VW North America wants to reward brand loyalty, then they may want to manage their supply chain better, and advise their dealerships to offer reasonable pricing to start. That said, VW Palm Springs has an excellent service department. The service advisors and technicians I’ve worked with have consistently done a great job.

We test-​drove a 2009 BMW 135i M-​Sport with 82,000 miles and the first thing my girlfriend noticed was the car was out of gas. Strike one. With no stop light intersection — they suggested the only way to reach the gas station of their choice, was directly across the street. This meant she had to WAIT for traffic to clear busy Highway III, then shoot straight-​across only when a «safe» break in traffic existed in BOTH directions. Wow. Really? My girlfriend was not comfortable attempting this «stunt»…especially driving an unfamiliar car that is not hers. Salesman Benny Silva said they do it all the time. Come-​on Benny, you cannot honestly expect her to do this. Hesitant — she went right on Hwy III instead and immediately noticed the heated side mirrors badly burned the glass, making it almost tinted black — impeding vision while attempting a lane change. Strike two. The car finally sputtered to the Valero gas station across the street, but my flustered girlfriend was no longer interested in the car. In fact, she was so turned-​off by now she passed the gas pumps and promptly limped back to the dealership. Three strikes… in a record fifteen minutes!
Morale of this ordeal? If any dealership cannot fill the tank for test-​drives and invest $ 60 in new mirrors, making the car safe for normal use… just WALK. Because the car was out of gas, now the BMW high-​pressure fuel pump will most likely FAIL, for the next owner. As we were leaving, three different Sales Managers chased us as we were pulling away from their lot. They asked us why were were leaving and I replied, «It was your inning… and you struck out.» Bye…

Costumer service was horrible. I couldn’t believe how rude the car salesman was when we asked to see the inside of the car. The salesman actually asked us if were Really here to buy a car or were we just here to mess around. i already looked up info about the cars all we wanted to do was a test drive and he made an excuse that he couldn’t get the keys, it was a waste of my time. I think he was upset that my husband was asking him question he couldn’t answer … Sorry we did our homework and you don’t know what your selling. Looks like I’ll be going somewhere else to buy a car. What idiots!

Volkswagen of Palm Springs was such a good experience! Keith Stegall was very helpful in finding a car and was able to explain everything with ease! Made the process easy! All the employees seem nice.

It is not brain surgery to return calls to customers. I called service dept 2x and left my number only to have my calls ignored. So I went to the other dealership as I figured VW of Palm Springs was not interested in my business. Have a few of those calls not returned and add up the revenue lost. Not smart business.

I came in and asked for a simple adjustment on my VW. Both service reps who waited on me met me with confusion and a complete lack of knowledge about this simple request. First they debated whether or not this was a legal thing to do before just asking the manager. Then once they thought of doing that (it is in fact very legal (and common)), they had to ask a mechanic if they even do that here (they do). The dealership where I bought the car (not here) made a similar adjustment for free, I assumed they would extend to me the same courtesy, or at least be a small fee. Nope, it was $ 55 plus tax to do this small, small thing. I am a student and on a budget, so I had to leave without even getting it done despite the whole routine I was put through in order to find out if and how much this minor adjustment would take to get done. I understand if someone does not know the answer to a question, but this was handled with zero tact and competence (both people and technical). I literally had to repeat myself 4 or 5 times before they thought about it really hard and then just could not come up with the answer themselves so had to ask above them. I would recommend to the GM that their people be better trained on customer service and perhaps questions they will encounter at a dealership. I have an alternative mechanic I go to (thank goodness) and am so glad I do.

Dealership is sharp, clean, and professional. Sales people are very friendly and full of knowledge. The waiting area has a great vibe. Richard, my salesman, was amazing. Really helped us find a great deal on the car we loved. Mike Cota, sales manager, worked hard for our deal. He went above and beyond. Very friendly and very honest. Mike B, in financing, help us with all the paperwork. He was the best and made it a fun process. Adrian at service desk has a great attitude and really knows his stuff. He makes you feel warm and welcomed. I would recommend this dealership. Thank you Palm Springs VW!!!

Superior service! I’ve never been so pleased with a dealership. I took my used Tiguan in for a major checkup. They accepted an expired coupon, did some extras at no charge and Adrian is THE man! I’ll never go anywhere else.

Worst VW dealership I have ever had the misfortune of dealing with. I have a 2013 VW Jetta GLI and had taken my vehicle in for regular service. I was given my vehicle back with numerous problems that involved the internal computer system. I never made it out of the parking lot. I spoke with the dealership, and was given the impression that I was a nuisance at this point. They stated that they had updated the internal software version and that could be cause of the problem. I called Ontario VW and explained the situation. Ontario VW was awesome and knew exactly what the problem was immediately.
I followed up with a phone call to the Palm Springs VW after Ontario had fixed their mistake. I was greeted by the General Manager (why he was answering phones, I don’t know), and although he was apologetic and guaranteed that my vehicle would be given personal attention in the future — I was not willing to take that risk.
*3 years later*
I call the dealership for questions about a simple steering column function of the vehicle and am met with abrasion and unprofessional retort by the Palm Springs VW staff. First the initial secretary asks me to explain the issue to her because the service department is busy… then after I explain she states she doesn’t understand (no kidding that’s why I asked to speak with service) she then finally transfers me to the «unavailable» service department… The gentlemen is short and vague in regards to questions proposed. His basic answer verbatim «Bring it in and we will deal with it then». Well I am 50+ miles away from the them, even though they are the closest dealership. So no, I will not bring my car in ‘just because’.

Volkswagen dealer here in Palm Springs class act. A friend of mine went to look at a cars. Traded in her old car. She a left a valuable camera in it. They found it and they called her couple days later to tell her they had her camera how honest is that. Just want to thank all the people that work at this dealership. Thank you.

I traded in my old vehicle and purchased a used car from Ron Tolliver. He was not pushy at all — in fact, he was very helpful, patient and very personable. He was straight-​up with me and helped with each little snafu that presented itself throughout the process. Suspicious of getting tricked by shady salesmen, I brought my father along to assist. He and Ron really hit it off and I am so pleased with the purchase of the new (to me) vehicle. If you are in the market for a new/​used vehicle, do yourself a solid and go talk to Ron.
Faustino in the service department is also wonderful to deal with. I have been very happy with each of my experiences at this dealership and will continue to visit as needed.

The service department is excellent! Fostino was great, and very professional. Came in twice to fix some of the many problems with my 06 jetta. Each time they were fast and reasonably priced. I am happy that my car was in good hands. However the sales team just wasn’t that great. Seems kind of sketchy… Couldn’t get any real numbers on trading in my old jetta. Lost my confidence in making a deal here.

Really a good car dealer experience here today, shopping for a replacement car. Though they did not have exactly what I desired, sales person Ron T did a great job helping and trying to remedy my needs. I hope to do business here in future. Thanks folks. Well done.