Sousa Fencing

My husband and I have been doing a lot of work on our home, new windows, flooring, installing a pool in the backyard, and finally a new fence. We have endured a lot of hassles dealing with different contractors through the many different projects, some of which are still on-​going, but the build of the new fence, thanks to Sousa Fencing, was not one of those hassles. It has been so refreshing working with Gary and his team. Gary and his crew are true professionals. They always show up on time, work extremely hard, and the fence they built for us is gorgeous! If you’re looking for a talented, trustworthy company to build your new fence, I would highly recommend them!

We hired Gary and his team for a second time. The first time to fix the fence along our North side that we share with a neighbor. He came quickly after a storm and years later still looks great and is holding up perfectly. The second time to fix the gate to our backyard on the other side of the house. He made accommodations to fit us into his schedule and had it done in half a day! Perfection. He’s professional and great to talk to! Highly recommend.

BEWARE SOUSA FENCING CUSTOMER SERVICE!!!
LOOK AT ALL OF THEIR Unilocal REVIEWS PRIOR TO HIRING SOUSA FENCING.
Sousa Fencing is the worst company with no customer service. I was away with family and my neighbors wanted to put up a new fence because they just bought the house and wanted to beautify everything. Our neighbors hired Sousa Fencing without notice to us or our permission.
Sousa Fencing tore down our entire fence, leaving our front and side yard exposed to any person coming down my street. They did not provide a barrier even though they were not planning on coming back for another 3 days.
They also removed our exterior front fence without notification or agreement on our behalf. The front fence was not required to be removed, nor were they given permission to enter our property.
After fencing was completed, I noticed an electrical cord hanging over the fence from my neighbor’s yard to an outlet on our house.
I called Sousa Fencing and asked for a manager or supervisor regarding this situation. The woman who answered the phone (whom I found out was the wife of the owner) told me she could help me. I explained the situation that I did not hire them and my neighbors did. I told her that the fence was not in any condition requiring replacement, it was just for vanity purposes that they wanted a new fence.
For no reason at all, rather than discussing the complaint or trying to understand it, she started yelling at me and berating me over the phone, telling me I didn’t pay for it and was legally bound to pay half. I told her that I never hired them and that my neighbors did and it was not required for me to pay for a fence since it was not a hazard.
She was not professional at all, she was berating, argumentative and rude. I would never recommend Sousa Fencing to anyone. If they did hire Sousa Fencing, I would be very concerned how they would treat their customers since her lack of listening and communicating was so horrible.
Rather than providing a simple apology, she started yelling at me and telling me that she has every legal right to come 5 feet onto our property. Our plug is 15 feet from the fence. All of what she spouts out is not legal. There was no contract signed on our behalf. The fence was NOT a hazard, therefore, it was HIGHLY ILLEGAL for Sousa Fencing to come on our property. They also trespassed to illegally use our electricity without our permission or EVEN ASKING!

They are great to work with. They might be late, but they’re worth the wait! Hire these guys, every single time.

We hired Gary to add two sections to our wood security fence so that our yard is completely enclosed. They did a beautiful job, especially on the gate.
Gary is extremely busy, given the great work he does, so it’s important to be patient as his customer. His quality is well worth the wait.

Gary was great! They had to push back the original start date, but he was responsive and kept me in the loop, so I didn’t mind at all. Once they started, the job was done super fast. Their pricing is great, and amazing craftsmanship. I would definitely use them again.

5 star rating changed to 1 star.
I called and left a message asking them to correct their faulty gate latch installation. I waited 2 months with no response.
One day two men appeared unannounced in my backyard and began cooking tortillas over their burner. Wow, really? Yes, really. I yelled through the glass that I was going to call the police and they yelled back that they represent Sousa. They left and didn’t fix the gate latch.
I called Sousa to advise of what had happened asking that they fix their faulty gate latch installation. Tina screamed and screamed. Called me a liar. Refused to allow me to speak with Gary, who was in the background of the call asking questions.
Gary is great. Tina may possibly be the undoing of this company.

I’m sure they do quality work based on other reviews. The problem is, they don’t show up! Rescheduled twice and still no shows. Frustrating experience.

Gary just built an amazing gate for the side access at my house. I gave Gary a terrible description of what I wanted and somehow he used what I said and built a gate better than I could have imagined.
Sousa Fencing is my family’s #1 choice! Gary built fences in 2 of my brothers homes. 1 of them needed to be done ASAP so the dogs didn’t get out and Gary made it his number 1 priority. My parents had Gary build a redwood deck and even when my picky mom changed her mind about the railing Gary was back out there the next day changing it to whatever she wanted.
When I called Gary for an estimate he was over the next day to take measurements and I had a great price right away. He was nice enough to let me know that he was working on a couple big jobs that required a lot his attention, so he asked if we could push my gate out a couple weeks so he would have more time to focus on it, which was completely fine with me. He showed up to my house with his team as scheduled and started the gate. In just a few days the gate was done and looked great. Gary even recommended a stain to keep the gate looking brand new.
I am unbelievably happy with the work Gary and his team did! I highly recommend Sousa Fencing and I will be referring them in the future.

Gary came to our rescue. Thank you so much :). We were originally recommended to Gary via our Realtor Mike Manning, from Keller Williams Danville. When I looked on Unilocal it said Sousa fencing was closed. Then we saw Gary in a Parking lot and told him we had three estimates and no one could come out for over 6 weeks. Not good when you want to sell and get a new fence.
Gary and his crew came out within two weeks. Put in a new retaining wall, a wire fence at the top of our hill plus the wood fence between us and the neighbors. For well under the three estimates from the other three companies.
Gary is the best kept secret, but in the case I want to spread the word. Go to Gary.

Pretty Bad Experience.
1) Dint complete the work on time.
2) Left my backyard in mess. They promised to cleanup but never did. In fact garry lied to me. When i called him from my work. he said he is right in my backyard and with a blower and would clean up immediately. when i came home the mess was still there. such a BIG liar.
3) Had an unfinished job. Asked them to punch in extra plank in one corner which he acknowledged and promised to fix it but never did.
4) I repeatedly told those folks to not to step on the water dripping system and told them if it happens to be on the way please move it. They dint and stamped on it all over and now my dripping system is damaged.
5) Their proposal/​estimate lead to big confusion. Ended up paying abt $ 115 more than what was mentioned in proposal.
It was a bad experience and would not recommend them.

My terrible experience mirrors similar negative experiences written here (including many deemed ‘not currently recommended’).
I was originally slated for an around 8am replacement today, June 19^th. I called Sousa Fencing’s main number listed here, merely to get an update on estimated arrival time at 9am, an hour after originally scheduled time. No biggie on being late, I just wanted to know estimated time to plan around it.
I call and ask for an ETA an hour+ after I was told Sousa would arrive.
Lady tells me she she have no idea where installers are once they leave for the day, but that she’ll call Gary.
Sounds good.
She asks for my name, I respond and dually give her the property address; I tell her I’m renting and have a realtor/​property manager so it might be under their name.
[The conversation quickly becomes confrontational, apparently because I contacted Sousa directly in lieu of property manager]
She points out they don’t deal with realtors (who is also the property manager). Seems irrelevant to pull a work order doesn’t it? :-/​
She:
‘Why on earth did you contact us instead of the property manager?!‘
Me: Huh? [I think to myself ‘Property Mgmt closed but why does this matter’?]
She says,
‘Are you the one cutting the check for me to be PAID?!‘
Me:
No, I’m not [I think to myself ‘I’m the one living where the fence is to be installed. Is this a matter of whether you will get paid or not?’].
She:
‘The name of the work order is in the name of the homeowner but how would you know that?!’
Nauseous, unnecessary conversation just to get a simple ETA. In the end, I told her I’m sorry she’s having a bad day. She hung up on me. Heh! I wasn’t expecting this interaction this morning. Bad customer service experience all around, fwiw I don’t recommend.

Sousa Fencing just completed the fence my neighbor and I share. This neighbor is very, very difficult on absolutely everything and I didn’t think I would ever get this project underway. I went ahead and hired Sousa (mostly based in favorable Unilocal reviews) and figured I would pay for the total job myself. Gary worked some kind of magic and got this neighbor to cooperate, get the fence built and pay his half. The fence and gate look just great and Gary and his crew were very professional. Many thanks to Gary’s wife, Tina, in the office who was a great help in reassuring me that they would handle everything and the fence would be built!!!

Ok don’t get mad Gary but … man you are hard to get a hold of!!! OK the nice part… Gary is one cool guy! I wanted more privacy because of my weirdo nosey neighbor, so I wanted to change my regular lattice to triple! Privacy, YES! Gary recommended a lattice that gives me real good privacy and looks great! I had contacted him almost a year earlier and he quoted me a price and he still honored the quote from last time-​super cool of him. He was very reasonable with his price. His workers were very nice and quick and cleaned the area before they left. End result was a happy customer. Thank you Gary and your workers for such a great job.

Sousa Fencing did an excellent job on a 25 foot fence in my backyard. Cody was professional and friendly and gave a quick and fair priced estimate. On the day of the install the crew was also quick and friendly and did great work. The owner personally called me to confirm the work was done right after install and Cody came by later on the same day to do a visual inspection. Sousa Fencing’s professionalism, high quality work and followups made everything simple and easy. In my fence project they just did you simple could not ask for a better experience with a company.

I personally gave contact information to the «old man,» while he was at a neighbor’s house. I told him I have a collapsing fence on my property line that needs to be replaced. Two weeks later, I got a call to arrange an estimate.
Someone came out, took a look, and emailed me an estimate, with the price being «depending on options.» I replied via email a few times with questions, but I never received a response.
They also refused to answer questions posed by my insurance company, who tried repeatedly to get more information.
I can’t recommend a company who pulls the «drops off of the face of the earth» act. If they don’t want my money, I’ll give it to someone else.

I wanted to schedule a fence repair. I needed all three sides of the back yard. They had come out once before and initially we were going to go with someone else and that fell through so we came back to Sousa. I called to get a copy of the estimate and the gal on the phone was EXTREMELY rude and unprofessional. She almost refused to resend the estimate to me. I guess they don’t the business. Needless to say I will not use them.

Sousa promptly repaired my fence and gate under warranty. Following a nasty windstorm I called. Someone was out a few days later to give an estimate. I was pleasantly surprised to find that Sousa repairs their work for a limited fee. It took a couple of weeks, and some follow up calls to get the work done — that’s my only complaint. Thanks Sousa Fencing for saving me tons of cash.

Called, and someone came out and spoke to my husband. We were asked for examples of what style of fence we wanted and we emailed them 2 – 3 pictures and never heard back. No call or email.

We’ve hired Gary at Sousa Fencing twice in the last 8 months. We have had about 100ft of fencing done that included 2 gates. The workmanship was excellent! The last project we had done was small, but we needed it done in a very timely manner. Sousa had the fence done within a week, and we could not be happier. We highly recommend Sousa Fencing and love to support a local, family owned business. Keep up the good work Sousa Fencing!