O’Reilly Auto Parts

Brandon and Kyle. The two employees who helped with my issue with a free smile on the side. Having premature battery issues with my new car and were the only place that were open to taking the time to not only sell but install it for me. I figured I could do it myself, but being in my pajamas after having to get a jump early in the, needed to get the job done as quick as possible, and today was not going to be Training Day for me. Kyle sold me the part and didn’t hesitate to give me the free test that’s already promised by O’Reilly. Then, Brandon was real gracious and careful in making sure everything was right. He saw that I was sold something that couldn’t be fit into the bay properly and went back inside and got the right size. He started over and did the job right and spent the time. I felt taken care of and I wouldn’t hesitate coming back here if I was in a pinch. Many thanks.

Being a car guy we all know customer service and knowledge is always lacking at these places. The Castro Valley location is very helpful in finding what you need, if they don’t have it they’ll call around or order it for you. Great service.

Came in for windshield wipers. The person at the counter found ones that fit my car, rang me up and replaced them on my car. A+ for customer service. Won’t hesitate to go back if I need anything.

Helpers of damsels in distress, little old ladies and all done with a smile. They have the parts, sure — lots of places do. But they also treat you with respect and don’t smirk at dumb questions from the mechanically-​challenged. We are very fortunate to have this resource in our community.

Great service always i like staff and there
Help and products always leave this store satisfied… i wish all competitors take note.

Had to replace windsheild wipers on my Honda. The guy who helped me at the counter went out to my car and put them on for me. Awesome customer service
!

Must be hit or miss. Today was a HUGE miss. They have all of the parts that an Amature, like me, would ever need for basic auto issues. However, their customer service is either very good or horrible. Today the crew obviously did not want to be working, and given their attitude, they should have been granted their requests. What an unhappy looking and snarky bunch.

So I go into the store to get a replacement headlight. I bring in my bulb and I go directly to the main counter and ask if they carry this item. The guy leaves the counter and walks over to look at the headlight bulbs and says, «Sorry, we don’t carry that bulb.» So I’m in the parking lot and a woman employee is screaming that I shoplifted one of their light bulbs. I’m a little shocked and tell her that they don’t even carry the bulb that I walked in with. I held up my un-​wrapped bulb and showed her that my bulb isn’t even one of their brands. She then starts yelling at the male employee who apparently told her that I had shoplifted. And they proceed to do the he-​said/​she-​said dance. It was incredibly nerve-​wracking and embarrassing, finally I just said I was leaving and they could call the cops if they wanted.

Best auto supply place in the area. Fast friendly service. Last time I went a blonde lady waited on me. Super friendly gal !
A couple times they didn’t have what I wanted in stock. But said they could get it for me. They called and said they had it within 90 minutes .
One time the item was a few dollars cheaper than Walmart !

We bought a battery and they installed it for free. Competitive price and the best service ever!

these guys are all backwards no one working just register get in one long line going into the isel don’t go here

My vehicle’s spark plug wire was torn and my husand and I tried to fix it ourselves. Not knowing which kind we needed and what not, JAYMAR was the excellent employee that helped us get the parts we needed. Regardless how busy it was that day, he managed to be patient and worked with us till the very end. I applaud Jaymar for the excellent customer service he gave that day. An employee like this makes a company successful and makes customers want to come back. Thanks again Jaymar.

I had every intention of just picking up a light bulb for my headlight and changing it myself. Right before I went in, I noticed my battery died on my key to lock my car. Mark was so helpful at this store. He looked up what kind of headlight I needed and went and got that. In addition, he open up my key and put the new battery in and threw away the old one. I was concerned that I might need special tools to change the headlight so he offered to go look. He said no, and said he could change it if I had about two minutes. I was so thankful to go into an auto store and not be up-​sold to the latest and greatest product that I may or may not need. He just got me the things I needed and did so happily. I will absolutely come back here! Thank you again Mark.

Joe Rocks Nick too O Riley’s very Good

I stopped in for windshield wipers and was pleasantly surprised that I was helped quickly AND the person helping me offered to put them on. Now that’s awesome customer service!

I needed a glass replacement for a lexus side mirror. Granted, an old Lexus. It took me 4 trips and 4 factory orders, and 6 elapsed weeks. Still didn’t get the right part. I finally just ordered on-​line got it for $ 3 less in 4 days total. So much for wanting to support local businesses.

My headlight went out on my 1998 Isuzu rodeo. These guys that work there gave me such great customer service and even installed the light for me. I def recommend this place to all.

O’Reilly Auto Parts isn’t really meant to service your car; however, I felt that Jose (who is also very easy on the eyes) was very accommodating to my needs. I originally went to get a new bulb for the tail light. Uncertain of which bulb was for my mom’s toyota sienna van (apparently 2 types were made for the 2004 make), he suggested I buy both and just return the one that doesn’t work. I hesitated and he offered to come outside to the van and assist me in taking the bulb out to check and make sure. This isn’t part of their job description, which is why I’m very pleased to write such a great and accurate review. Turns out that the bulb for the van isn’t even one listed from 2004, so Jose saved me a lot of trouble.
Fast, convenient, helpful. High recommended.

Good people. They have most parts or are able to get them quickly. For the parts that they can’t get, they pointed me to another place. I’ll continue going here often.

This place was better as Kragen. They took out the check stands to cut labor on checkers and now you have to wait in line at the parts counter while they help out people who need parts. When I finally did get waited on the phone rang constantly and they took those people ahead of me while they quoted prices and looked up parts for them. The stereo was blasting the whole time. Rediculous. The help doesn’t stand a chance with no checkers and I don’t the have the time to wait for 10 – 15 minutes just to buy oil and a filter. There’s no book to use to look up oil filters, so they have to do it at the counter. The funny thing is that when they tell you the number, you are expected to go fetch it yourself and I lost my place in line. Unbelievable. There’s a real auto parts store on Lewelling called S and P automotive. Go there and save yourself the trouble.