Fremont Bank

I love Fremont Bank but this one is a plus. Everyone there gives more than customer service. They really get to know you. Special thanks to Rosie and Charisse for helping to give me peace of mind while turning a mentally and emotionally draining disaster into a simple hiccup.

WOW!!! Just opened two accounts for my sons and had one of the BEST experiences ever. In my opinion ROSIE JIMENEZ is an absolute gem. She is a true people person that shows professionalism every step of the way from start to finish. What could have been a little long and tedious process for my two young boys ended up being an awesome experience for all three of us. ROSIE is such a warm and friendly person with such a great personality. We are going to tell everyone we know about our great experience. specially all the younger people in high school and middle school that are going to open their first accounts. I truly hope ROSIE gets to read this. ROSIE, YOU ROCK!!! And, i would also like to give JOANN a special shout out. Great customer service.

Absolutely horrible mortgage department. Delay, delay, delay. My agent kept having to send them ‘demand to perform’ notices to get them to do anything. They claimed to have ordered the appraisal then said it wasn’t ordered. Then claimed they ordered it again, but never did. We kept going round and round until giving up and going elsewhere. It’s not worth the trouble and risk of losing the home because of their ineptitude.

‘nough said!!! ugh! ATM can’t use, check deposit can’t clear right away. I’ve only been banking for a little two months and all these issues are happening. they are not a priority bank for me. I’m only puting minimum direct deposit based on their requirement. I have not gotten a chance to close my savings account either. there’s no reason to keep savings account they cannot waive the monthly fee. oh yeah, I went to the branch and as of today they have not lift a hold on my card. i can deposit but i can’t withdraw. only because i deposited my bonus check on ATM.

I was very impressed by how professional the staff was. I came in to open an account and I was in and out in under 30 minutes and I even got my first order of checks for free!

I can’t download any photos because this is a bank. I’m afraid that if I took any pictures, I might get tackled!
But this review is about this branch. And the people at this branch are very cordial. One of the staff took me to a public computer to go online and use the Fremont Bank service. It was so informative that I have learned to do my banking from home now. When I do need to go to the bank, I like to come to this branch because of the personal service they provide. The only drawback so far is the limited parking… only about 5 spaces for customer parking — less when the adjacent business customers park in the bank customer spaces.

Left a «big bank» in search of something better. Thanks to a suggestion by a good friend, I got what was looking for and just a bit more at Fremont Bank. Opened a checking account with Sarah’s assistance last week. I was pretty impressed with her help and I ended coming back in few days later to open my teenage son his own account. I’m looking forward to banking with Fremont Bank!

Fremont Bank has great refinancing options. Although it not be the BEST rate in town. It usually is close, and there are no closing costs or points.
We opened a checking account here after our refinance because we were offered a $ 100 visa gift card. The teller asked if we wanted checks we said no, but she said the first 50 are free, so I said sure.
We were sent 150 checks and charged $ 12.00 to our account. I called and complained and got to the manager. After speaking to the manager he promptly found a solution I was very happy with. Thank you Roger.

Well, I switched to Fremont Bank to get away from major banks. Although tellers are very nice and helpful, I can’t say the same about their 1 – 800 customer service. Twice they totally misled me. Total ignorance. But final straw came when I needed their help in reversing card charges which were made to my account by fraudulent Internet company. They started right: they cancelled my card and sent me a new one and also reversed charges temporarily pending paper work I had to finalize. I did everything required of me plus police report and delivered everything to the local branch where one of the teller faxed it to appropriate person. A week or so later I got a letter stating that they did not receive requested paper work, so my account will be charged again for the amount previously reversed. I made many phone calls, repeatedly left messages, wanted to talk to that person. She never called me back and sure enough charged my account. The very next day I closed my account. Opened one with local credit union and never looked back:)