The Saab Story

We’ve brought our two SAABs here for years and love the place! Great service. Roger knows SAABs! We have total confidence every time we drop off the car.

I love this place. We’ve been bringing our car here for the past three+ years on a recommendation from a friend. The staff is trustworthy and respects my time. They know Saabs inside and out, and have the proper parts on hand. It’s the kind of shop that says «don’t worry about it» when the price is $ 20 and you only have $ 16 on hand. Human kindness is alive and well, here.
Recently I needed my rear brake pads replaced. I had it quoted, since I’d just quit my job and was on a budget. The following is a recap of the highlights, and testament to why I recommend them:
* After looking into the first brake, the mechanic noted the corresponding rotor needed replacing, as well. He let me know before moving on (they always call before doing unexpected work).
* I was worried about the price, so he went over some options. Options even included not replacing the rotor for a few months until I could afford it, and he told me the risks and consequences associated. Never once pressured me, always leaving the final decision in my hands. I opted to fix it with the mid-​grade rotor part.
* After a bit more tinkering he saw the other brake pad was barely worn, so he suggested we leave it alone entirely to save $$, even though pads are usually changed together.
* He rounded down to the hour (instead of up) at the end, again conscious of my budget.
This shop is hands-​down awesome, run by real people who care about their customers.