SERVPRO of Southern McHenry County

I would never let this franchise of servpro enter my home again. The owner is the rudest person in customer service I have ever encountered and I was also extremely unhappy with the work that they did.
Because they took many days to come back after starting cleanup in my flooded basement more damage occurred. They did not tear out everything that needed to be torn out and since they left water sitting there for days there was a bad mildew smell. They only addressed this issue after I complained to my insurance company and were extremely rude to me and my family members who dealt with the owner of this company. His attitude towards his customers is flabbergasting. I’m not sure how he is still in business. Everything was someone else’s fault to him.
Do NOT EVER use this branch of this company or trust them in your home. I am sorry that I did.