FedEx Office Print & Ship Center

After I was unhappy with the outcome of some printing performed at this location, I came back and Joseph assisted me with the correction. He is simply amazing! He was so patient and worked diligently to get my custom cards just right. They turned out awesome! I really appreciate his commitment to superlative customer service and satisfaction, as well as creating great products.

Both self service printers would not print my JPG image, after I selected my image and set my print number it sat for about a minute before a warning popped up telling me to find an associate because it has failed to print. I went up to the main desk to ask for help. He first said I should have made my image a PDF file. I quickly pointed out that the first image on the display reads supports JPG format. I gave him my thumb drive and asked if he could print them here since both printers failed. Next he explained the price per print since I was using the full service desk (which as much higher). I asked him if I could get the same pricing ask the self serve printers. He replied if I wanted to get that price I would have to go up front to the self serve machines… What?! Are you serious! I don’t think this guy cared or was even listening. I asked to talk to the manager, but it was he said he already left for the day 1:40pm.
I ended up going to the UPS Store on NW Maynard Rd. It was 20 cents cheaper copy and the person on staff was amazing.

I had the absolute worst experience at this location last night. I went in to have several booklets made of study material. I had the PDFs downloaded to a thumbdrive, with the pages in the order they needed to be printed, and in separate folders for the separate booklets. When I came in, one of the employees had to ask another employee who was standing behind the counter now assisting anyone to help me. When that gentleman came up, he was the assistant manager, Mark. When I told him what I wanted done, plugged in my thumbdrive and was looking through the PDF files. He informed me that it would be very difficult. I explained that instead of multiple different booklets, just one booklet would suffice. He then told me that wouldn’t make it any easier for him. As I stood there a few minutes longer as he looked through the files, as if confused on how to print and bind the pages in a book, I informed him that I would just take my thumbdrive and print it at home since it was going to be overly difficult for them. He stared at me in shock at my request for my thumbdrive back, and I repeated again that I would just print all my documents at home since it would be too difficult for him. When he finally gave me my thumbdrive back, there was no apology or anything. He just said OK, and went back to his previous spot behind the counter.
I went here specifically because I had used several other Kinkos locations in the past with lots of success on the exact same type of printing needs. Not this time though… I took my business to Office Depot, and was in and out in less than 10 minutes and they told me my request would be simple and done in 24 hours. They were also about $ 5 less expensive than Kinkos. I will not be back to Kinkos in the future… Especially if this is the type of costumer service an assistant manager provides… So disappointed.

Went in today and Bianca helped me she was great I have never been in and out so quickly and she was so professional thanks Bianca!

There is nothing particularly good or bad to say about this place. I think the biggest thing that can be stated is that this place was open on the Saturday of memorial day weekend. Hooray!
Aside from that, it was a perfectly OK experience. I had a package. They mailed it. The guy helping me was nice enough. OK.

If you have shipping, fax, or any office concerns they more than likely will be able to help you out. Customer service can lack at times as these places tend to be understaffed. Other than that it has just about everything you can need from a supply and office business stand point.

We spent 47 minutes trying to get a pdf file. The attendant did not know how to get it printed from the computer to there printer. She did get it to print finally but it was the wrong page. We went through a dozen pages and never got it right. She said she would be back but disappeared.
We should have learned our lesson about this store. My daughter had to ship some boxes to Miami. It took us 45 minutes to get four boxes signed in to ship through FedEx. It seemed the attendant was having a hard time figuring out how to weigh and calculate the shipping. Then another attendant came over and showed him how, that person just should have done it then. Still he had problems, then the other attendant came back and did everything the first attendant did. It took over 45 minutes for a 15 minute job.
This place had a habit of giving poor service. I am not going to give them a third chance.