CubeSmart Self Storage

I found the customer service to be exceptional and the facility to be clean and well laid out.
I would certainly recommend them to a friend.

I spoke with and visited several storage facilities prior to choosing CubeSmart on Chatham Street in Cary. I give them a thumbs up for their friendliness and great customer service. I reserved 2 rental units 2 days before arriving. After a long day of moving from 2.5hours out of town we arrived right before closing and they gave us their time and attention and made sure we had everything we needed. The storage units were ready for us and all we had to do was sign and pay. Thank you Gloria and your new trainee for all your help!

Fantastic customer service. Always ready to help.

DO NOT USE THIS STORAGE FACILITY!!! They will find anyway to make an extra buck here it’s ridiculous!!! Every month trying to charge us late fees because «sometimes automatic withdraw doesn’t work» I called because we received a letter stating that the payment was not received looking at my bank statement stated otherwise that it was taken out on time (still got charged a late fee)…absolutely ridiculous whatever you do save yourself the headache and money and go somewhere else!

This 4-​Star rating is SOLELY based on customer service. Contortionists can’t bend over backwards as much in order to please you. Both Gloria and Aisha are VERY friendly and knowledgeable!
As for the facility itself, I’d give it a 3-​Star rating. It’s clean with a wide variety of space sizes. It isn’t on level ground, so quite a few have a ground-​to-​door gap of 9−15″, which could be s HUGE pain if you need to roll something in or if you’re the only one loading/​unloading heavy/​awkward items. On the positive side, flooding issues from standing water should be damn near impossible, so that’s a bonus feature.
This unit is for a business account that I’m a manager for, so how well the online AutoPay works is above my pay grade to have an opinion on. However, if it’s bad, I’ll certainly hear about it, and about ten minutes later, so will y’all.
If you need a place for your stuff, whether it’s for work, play, or it’s just miscellaneous crap and whatnot, take the time to look here as an option.

I had a great experience at this CubeSmart. The service was excellent. Gloria and Aisha both were very helpful and knowledgeable. Their personalities made a simple transaction very pleasurable and the special offer that CubeSmart had at this time was hard to pass up.

I really wouldn’t give this place one star, I’m locked in right now, because they only allow 24 hour access to business accounts, otherwise 10 pm is your cut off time and you will have to sleep in your storage unit, there is no one here good luck if you actually get one of these

Excellent service. Very accommodating.

This business has promised me a student discount that they did not even have available! Then they had me sign the contract a few days later promising that they would receive an override approval from upper management. Then they never bothered to call me back to tell me it was not approved so I could know about the failed transaction and could plan accordingly. Instead I found out the day I moved in just because they had put a lock on my storage unit and I had to go into the front office to get it removed… I found out the discount was not approved then… 4 business days after I was assured it would be taken care of. In fact the general manager was responsible to give me the call about the failed transaction and of course bothered to call…
I do not support business practices where either lying or cheating customers into contracts is involved.
I would advise you to beware of doing business at this CubeSmart location!!!