Gerber Collision & Glass

I took my vehicle here for repair, as my insurance company listed them as a preferred repair shop. Everything has been super easy. The front desk staff is friendly and very helpful, calling the local car rental company for you to get them to pick you up, etc. I dropped my car off on a Monday. My repair has been a bit more complicated than originally thought, so it took a couple of days longer than originally estimated. They give you updates on Tuesdays and Thursdays, so you get regular information on the status of your repair. I went to pick my vehicle up today, and during the inspection a couple of things weren’t right. One was that my foot activated lift gate wouldn’t work, and they were able to get that fixed pretty quickly — it seemed like it just wasn’t plugged in right. The other was a ding in one of the panels of my car. It looked like someone had tried to cover it up with putty. I pointed it out to the manager and he was very apologetic about it and Gerber is paying for my rental car while they fix the damage that occurred in the shop. This shop and manager really seems to be on point and wants to do things right. I’ll definitely come back if I ever end up in the unfortunate circumstance of another car accident!