Staples the Office Superstore

The employees are amazing! Very welcoming and attentive. I went in to see if staples would be able to fix my iPhone. The iPhone had water damage. They put the phone for about 30 minutes in a machine. I had no hope that my phone would turn on because the screen was blinking and had stripes going down. When the guy came back he handed me my phone which worked! I was amazed and so blessed. If you drop your phone in water, DONT plug it in and take it to staples!

Do not go here for your printing needs!
They are beyond incompetent!!!
The last three times I tried printing, they sucked.
Just Waited in line for 25 minutes, only to be told They wouldn’t be able to print my transparency until tomorrow because they are too busy. It takes TWO MINUTES to print it! At the very least, they can mention they aren’t printing anything! Wasted my time!
I checked, no printer was being used in the 25 minutes i waited. I used to go there all the time when Kathleen was more than helpful. Now there’s a re-​tarted rude tall white guy with a tatted arm! Drive to Compton, they have yet to fail me on my weekly visit there.

Super random, I went in looking for a pen-​holder for my desk.
After browsing, and being nicely asked if I needed help by a couple associates I found what I was looking for. A basic black penholder cubby thingy.
As I was exiting, I spotted a clearance table right by the register and BOOM! There it was an even bigger-​better penholder for only $ 4!
Snatched that right away and proceeded to check out.
All the associated there were quite attentive and friendly.
That’s the way I like it! Thanks guys for making this visit such a pleasant one.
Super smooth, easy, quick in and out, clean Staples store!

All it takes is one person to make a difference. The worker’s name is «Edev» (or Erdev) but he was very helpful.
I normally don’t care to visit Staples (Too corporate for me) but I needed an Ethernet cable today and this guy went out of his way to do some research to find me the best solution for me.
Staples, people like this worker gave you the 4 stars.
PS:
It’s going to take time for businesses like Staples to clean themselves from that /​* outdated traditional business image */​and become more «Social/​Internet» based…

This was by far the worst customer service I have ever received. I came in to print out a store flyer for my business. The short girl with with black hair told me it wouldn’t be printed out for another two days unless I use the computer myself. So, I attempted to use the computer since we needed the store flyer asap. Once I got on, I was extremely confused since the flyer was located in something called a «drop box» on my tablet. now, I have no idea how any of this stuff works and I know Nothing about dropbox. so I got up, asked one of the guys if I could be assisted with using the computer, he told me he wasn’t familiar etc. And that the same girl i had spoken to previously can help me because she knows how to use it which I understood and then waited patiently for her. As I was waiting, a guy walked up to the counter. The girl knew I had been waiting. She looked at me, but still decided to help out the guy first. Luckily the guy was nice enough to say that I had been waiting. So then when I came up to her and said that I’ll just get it printed out and wait the two days since I didn’t want to bother her with assisting me since she seemed busy doing other stuff. she immediately said she couldn’t do it because it needs to get emailed or have internet, something along those lines. Then I asked «you guys don’t handle drop box? Etc.» Then she said that they did do drop box. Then I told her that it was dropbox and I sincerely told her that I know Nothing about this stuff and that I was just told by my managers to come in and tell them my dropbox stuff and they would print it out and what not. She ended up saying she still couldn’t do it because they don’t do log ins etc. Then she explained that only the computers can do it. Then That’s when I asked if she could assist me with printing it out since she said that they couldn’t print it out themselves. That’s when I got a quick response of «you don’t know how to use a computer!?» That had to be the rudest thing I have ever heard from any employee. Instead of raising a storm, I explained to her that I didn’t know how to use drop box and That’s Why. I assumed that she would know how to since she had told me earlier that they handle drop box. Instead she stood there in a dilemma, not because she didn’t know what to do but because you could clearly tell she was trying to think of a way not to assist me. Since she stood there with a blank face I told her that she could handle the guy next to me then get back to me. She didn’t say anything then got the guy who had previously told me he was unfamiliar with the computers to talk to me. The guy ended up telling me the same exact thing about how he was unfamiliar. So I just told him I’ll try to figure it out and come back. So basically, this girl who was an employee clearly kept refusing to assist me and did not want to help me out in anyway. she was rude and extremely unprofessional, especially with leaving me with an employee that was unfamiliar with what I needed help with. To be honest, even if she didn’t want to help me out she could have already said, once I figure out the situation with log in etc. Or whatever it was I could come back and be assisted correctly. Also a simple four words of «I’m sorry about that,» would have honestly been fine and I probably wouldn’t have been bothered so much about the rude comment she made implying how I was dumb. The very next morning my manager came in and did the same thing since I wasn’t able to, and there were no problems and did it for him. so in the end, This employee particularly wanted to make the point clear that I, the customer was not worth any time for some decent help.

Isn’t Staples supposed to be a printing service? They have their own Copy & Print section! Yet when I went here (to this specific branch), they said they couldn’t print out my 5×7 invitations. They said that their printer doesn’t take 5×7 paper. It could only take normal sized paper. Whaaaaat?! I remember going to a Long Beach branch (on Atlantic Ave) where I got my 4×6 invitations printed and they did it with no questions asked. I figured all Staples were created equal and did the same job. I guess not! I told this branch that I had invitations printed out before and they went as far to say that they’re not allowed to!

A lady named Veronica always claims to be busy with work, today denied to help out with a scan of a document. Therefore let us know about the location in Torrence. Question is why have a person working that can’t handle work?

If I could give you –0 in customer service I would. Terrible service if any. I come to Staples every single day to print documents that are needed on the spot for Lawyers, hospitals or Real Estate Angents and I had never experienced such rude and inefficient employees. I have been to the Hollywood, LA, Van Nuys and the service is superior there. LILIT and Raul are wonderful, Sherman Oaks, Woodland Hills, Canoga Park etc and no matter if they have 10 people in line they are always helpful and efficient. I had to argue with Diane, just to get the email address to send the docs for her to tell me it would take 2 days to print a file of 90 pages. She sounded bother by my request. Then I asked to speak to the manager who was no help at all and sounded like a robot and told me that she was working on some orders, but no customers in front of them except for me. In my 25 years of customer service, I always learned that you take care of the client in front of you first. Luckily, I found an Office Depot who were nice, friendly and didn’t act like the world came to end for printing 90 page. Never again. This Staples makes the other Staples who do a great job look bad.

Pro: The store has everything which is good. I can come here and find what I need.
Con: Customer service is bad over here. On the phone they don’t really seem to be really clear and knowledgable, and polite about what they have.

Long line. not enough cashiers. Took almost 15 minutes to just turn in cartridges for recycling. Did I mention there are no shopping carts? We popped in to get one, none available. The clerk said there weren’t any, and we didn’t see any customers with any. why are there no shopping carts? It’s 6:30pm! So to recycle (20) toner cartridges it took the BF four trips to the car. kind of ridiculous.

Took our computer to their computer repair department on May 30^th. On Friday August 22^nd picked it up. Still not repaired. Granted there were parts that needed to be ordered in order to fix it, but never got one phone call form the service department at any time, not one. The last time I called I was told that they were waiting on one more part. I asked how long does it take to receive the part once ordered, they told me 7 days. It has been 10 days since the order was placed… Not one person bothered to call to find out the status of the part, nor did anyone bother to call me with an update. I can only conclued that my business has no value to them, they do not care about their customers and the sign on the wall stating how great their service is should be taken down in shame. At one of my many visits a manager was standing next to the clerk I was speaking with and had to have heard my concerns, he just walked away…
Staples need to stick with selling paper and pencils, they are not fit for anythnig else.

Slow, Slow, Slow, Slow any hour of the day anytime of the day Slow. I hate this Staples & today is my last visit here. There is always only ONE person working in the copying & printing department. It’s ridiculous no matter what time of day you come. I have came at least 4 different times & it’s the same slow ass customer service. The checkout lines are always slow & long. No more.

It was my first time at the copy and print center and the associate named Patrick was more than helpful! He answered all my questions and gave me different options. I came in to have a menu printed and laminated. He showed me price differences between colored printing versus black and white. Also, he gave me the options of having it printed on different colored papers. I just have to say that Patrick made my visit quick and easy. I know I saved money for awesome quality. I had 200 2-​sided black and white copies on different colored papers ALL for $ 20. On top of that, I was in and out of the store in 15 minutes! Ask for Patrick if ever you need help in the Copy and Print Center!

I usually dont take the time to write a long review unless I was treated really amazing or fairly poorly. In this case I was treated BEYOND AMAZING! I am a new bride who was stressing about the cost of wedding invitations. Ive been looking online and the prices of $ 8 dollars an invitation and for 250 people was killing me. So me and my mother decided to go to staples to see the cost difference. We went to the copy center with a picture of something that we wanted and as greeted by a guy named Patrick. He showed us were the invites to choose from were at. We stumbled at a box of invitations for $ 13.60 that held 50 including invitations, envelopes and rsvp cards. Stund at the price I took them to Patrick he scanned them and they were $ 8.60. I literally wanted to jump for joy in the store. With my slient victory I explained what I wanted on the invites and Patrick helped me format them and the total was $ 84 dollars printed and all. Safe to say I got an amazing deal and the finish product came out better then I imaginged and really helped us save money that we are using else where. I most definently would recommend this store there staff is so helpful and are great with following up which to me is great to help with a stressed out bridezilla. lol, So thanks so much Patrick for the help you were amazing! definitely ask for him if you need any help!

I found this Staples to be smaller than one near where I live and also the workers are less accommodating. So I only go here when I’m in Torrance. In one of my first few visits here, one of the workers was scanning the items and he proceeded to ask «Chinese?» «No? Korean?» and so on. LOL wtf racist… Stop trying to play the Asian race guessing game. He never got it right btw. The next time I went here, same exact questions. From the same worker. Wtf stop. I didn’t catch his name but he was an older white man with a slight goatee? Anyways 1 star for that.
But today was alright, another worker was at the cashier and she was polite enough to make non racist conversation with my mother. I also found what I wanted.
2 stars. Only coming here for convenience.

its staples the service tends to be the same everywhere
but this place actually had some helpful people and i got what i wanted at the price i wanted quickly
which made everything sweet

Great place for all your office and school needs. The copy center is one of the best. They are super helpful and friendly.

Nice sized and close to home. Friendly staff too. I rode a bike here and they didn’t trip that I parked it in the front lobby because I didn’t have a bike lock.

I was scared to go in because I did not want to run into anyone I knew. Luckily no one I knew was there.
I came in to pick up an engineering print that I had ordered online and some filling folders. I was able to find what I needed with no problem at all.
The staff that helped me during this visit, both at the printing area and the cash register were very nice and made me feel comfortable. Which was a great surprise because when I use to go a few years back they had this one old perverted man who would stand at the door as a greeter. He totally creeped me out.

I’ve been coming to this staples for such a long time I can’t think of another office supply store that I go to for my school/​office needs.
Ah, okay so when they first built this Staples I was soo happy. I remember thinking, finally I don’t have to drive to fucking Torrance to photocopy shit that I needed for school. Second reason, I loveee school & office supplies. New crayons, pencils, markers, anything just fills that void in my heart sometimes.
Real talk:
The service is awesome. You can basically find an employee at anytime and ask them for help… oh and every time I’ve asked for help (usually multiple times within the hour I usually spend here) they’re always nice.
Prices: I’m not sure how to judge this–
Parking: always available
Okay, that’s about it. Have fun, buy some staples, folders, and computer paper.