SmileCare – Del Amo

STAY AWAY from this place. They are overpriced, unfriendly, and you will run in circles trying to get an answer. They did work on me, and then billed it wrong so my insurance rejected it. So not only did I have to pay my portion I had to pay the insurance portion since it wasn’t re sent in time. I was never notified and they sent my amount owed to collections. When I call everyone says oh the office manager isn’t here. I am starting to think they don’t have an office manager! Now I have to dispute this with my insurance and the collections company because they say its out of their hands. THANKS FOR NOTHING!

Hello Unilocalers!
It’s funny how people write rave reviews for restaurants, cafes, or bars for a one night experience. «I’m a self proclaimed foodie and I know what a good steak tastes like. Four stars for the food, but one star for the waiter forgetting my $ 20 sugar free strawberry skinny martini. Overall 1 star for this restaurant». I don’t see many positive reviews for healthcare providers. Even when those healthcare providers are maintaining their patients’ good teeth to be able to bite into that delicious steak and enjoy that $ 20 martini. SmileCare has given me good service from my first visit to my third visit. Here’s why.
Pros:
1) For my first examination, I was recommended deep teeth cleaning, as I expected. I haven’t had many cleanings within my 30 years of life.
2) At the end of the examination, I sat down with one of the office ladies and she went through each item and explained what needed to be done and what is optional.
3) She also offered a payment plan if I didn’t want to pay for the procedure all at once.
4) The cleaning was done by the dental hygienist, who I definitely recommend. She’s a small Asian girl, very friendly, and very thorough. My subsequent appointments were only with her and I have no complaints.
5) Procedures were quick and painless.
6) Payment was easy.
Cons:
1) The cost maybe more than other places, but I think it really depends on the dentist. If you think a procedure doesn’t need to be done, don’t do it. Take it off the item list. Get a second opinion from their other dentist or go somewhere else.
2) It’s in a plaza behind McDonalds and a bit easy to miss the entrance.
Overall:
My teeth are clean and healthy! I’ll come back.
Happy Smiles!

They are not friendly and literally will try to get every penny out of you possible and have no best interest in their clients.
This place shouldn’t have any stars. Literally every interaction I have ever had with them has been extremely horrible.
Their customer service is probably the worst I have ever seen and experienced. They are all rude and do not appreciate any clients.
I was charged $ 300 for work that I never received and the person in charge never was available to talk. Had to dispute it through my credit card.
Not to mention when I wanted my X-​rays to go else where they were rude about it; and when they told me they would be ready they couldn’t find them. But they were quick to take my $ 18 for the copies!

If I could give no stars THAT’s what I would give this place. I’ve encountered rude staff, I hardly get to discuss my progress with the orthodontist, he hardly works on me. Now let’s get to the really crazy stuff, like how they wanted to charge me $ 350 for deep cleaning for my Ortho when I went elsewhere (a much nicer establishment with newer equipment) I payed $ 100. I feel like I made the worst choice going here for my braces, but then again that’s where my insurance assigned me.
For future prospects: cross examine your insurance codes and theirs for which they charge you. Advocate for yourself and do the reviews through their emails.

If you want your kids mistreated, or if you want to walk around with half done work stop on by. Otherwise please save yourself some heartache and headache– AVOID AVOID AVOID! Your insurance will be mishandled, you will be charged unnecessarily, you Will not be happy! If you have insurance YOU HAVE A CHOICE! You do not have to come to this rotten establishment. The dentist are crooks and they make a pretty penny off of the «extra» hidden cost. Additionally how is it that you make an appointment but still have to wait an hour? Is this what we pay 125.00 dollars a month for??? Also, the dishonest really upsets me. I am covered by insurance but still was told I owe a balance. I wasn’t too clear on why but they assured me that the cost I paid out to then was the more economical cost. So I foolishly paid these crooks cash money– nearly $ 900 even though I was approved to finance it. Can you believe when it called them to make a n emergency dental visit (my tooth broke abd I was in pain) I was they would not see me until I paid them a valve owed? What the??? I owe then nothing. I have records and lets not forget they get paid every month through my insurance. Is it legal to turn away your clients when they are in pain even if you say I allegedly owe you a $ 300 balance??? So frustrating. I hope this company closes forever and all the crooked employees experience what they’ve clearly been putting clients through. Never going back!

Took my children here last week. Not by choice, my husband insurance plan assigned this office to us. I decided to give it a try since it’s close to home. Appointments were at 3pm first child got called back at 3:35 only because I asked how much longer. I had arrived early and filled out forms way before 3pm. When both children were called they said they will be doing X-​rays first then they’ll call me back to speak with dentist. When I was called back, dentist had already met both kids!!! Wtf? Dentist never came out and speak with me about conditions! I was approached by front office to explain proposed treatment plan! Luckily been thru this before to know what is required and what is optional. After front office girl saw I was budging, she called a «professional» to better explain the proposed plan… Ummmmm no! I know it’s a business, but they show no care for the patients. I hate that! Won’t be going back, changed dentist office already. People please if you ever have questions about the plan they are suggesting, ask for the procedure codes and call your insurance! Sometimes they can guide you to give you codes that are covered and do the same job!!!

I“ve been waiting for an 1hr and they just told me I have to wait another 45mins. wtf. Im definetely looking for another dentist after today! People please avoid coming to this dentist, the reviews are telling the truth!

My roommate is a patient of this office and she had a totally different experience than the previous reviews. Everyone that works there has been so nice and helpful. They helped her with credit to pay what her insurance doesn’t pay. They explained everything to her and were available to answer all her questions. Patty, the receptionist, was especially kind and understanding. She wishes she would have found them years ago!

This office is more concerned about money than their patients. I have insurance through LA care coverage, but they still found a way to charge me an out of pocket cost. The front desk rep asked if anyone talked to me about an out of pocket co-​pay for treatment before I even had my teeth examined. After the dentist completed the oral exam, she determined that my gums and teeth were healthy, and said that I needed a light cleaning (as if it was a step higher than the regular cleaning) that would be $ 50.00 because my insurance didn’t cover it. She didn’t clarify that it was only the fluoride that my insurance didn’t cover nor did she discuss the benefits of it, so that I could choose to use it or not. After finding out that my insurance covered fluoride, I returned to the office for a reimbursement, and they said they used a different type of fluoride from what is covered by my insurance. So, I paid $ 50.00 out of my pocket for her to polish, floss my teeth and apply fluoride to just three of them. Later, I logged onto my dental account to see that they filed a claim for the charge after I’ve already paid them. In addition, there was always a hour wait before I was seen. Avoid this place at all cost!

Just read other reviews and pretty much I want to say.

WORST INCONVENIENCE EVER!!! I went here more then 5 yrs ago and I stopped going because I hate going to the dentist but they were by far the worst experience ever. It wasn’t the dentist but the front office staff and billing office and them trying to get me to get services I didn’t need. I made an appt. for me and my husband and I got 2 reminder calls and when we got there they only had an appt. for 1 of us and so the other had to make another appt. 1^st bad impression! Then I specifically told them to use the HMO insurance as Primary and PPO for secondary and the the did not even use the HMO at all (that was why we were there cause the HMO recommended them). After our treatments and after treatment checkups we never returned. Every couple of months I would receive receipts from them for billing to my insurance company. I called them about it and them told me that it was bills that they weren’t paid for yet. After 5 yrs I found a dentist I love and now go there and all of a sudden I get a bill saying I owe $ 269. I called about it and they told me don’t worry its a computer error and it was fixed. 2 months ago I received a letter from a collection agency saying I owed the money. Now I’ve checked and its on my credit also. I called them to find out what was going on and I get put on hold for long periods of time or told the person is not in for me to talk to. My insurance company said they need dates of service in order to do the investigation so now I have to go in person when I can to try and get the answers I need. This is the worst place of business. I wish I would have known how horrible this was going to turn out.

DO NOT GO THERE!!! Management team is a joke! After having treatment done, and no previous problems with the people there, I had a minor set back. I called and talked to the receptionist and we quickly realized it was their fault. All I needed was a sincere apology from management and to re assure me it wouldn’t happen again, and I would’ve been fine. I asked to speak to the manager, and she said he was busy with a patient. I said no worries, asked to have him call me back at his convenience and left my phone number. Assistant manager Rudy never did. I cooled off a couple days later and called again. Asked to speak to a manager, which they then put me on hold. After being on hold for 18 minutes I hung up an Called again. They put me on hold again. This time for 8 minutes. I hung up and called a third time. I asked if the manager knew I was waiting. The receptionist said she was aware. Office manager Christina simply did not care. I have no complaints about the dentists/​specialist or ladies in the front. I do however feel they wouldn’t have lost my families business if the management team had a bit of common curtesy. I will Definitely not be going back there, and I will make every effort to convince people not to give them their business.

If I could I would give them a –1 !!! How this company is still in business I am still trying to figure out. Unfortunately I had been with smile care for a few years and every time I had an appointment or visit I had a problem. The staff doesn’t know what they are doing, the people who have appointments are always waiting hours after their appointment and not to mention it seems like no one communicates with each other!
My biggest problem is with the manager Christina. I was charged $ 62 for a cleaning my insurance paid for. After speaking to Christina who saw it was a mistake on numerous occasions I started getting harassed by the credit department. Stating I was over due and didn’t pay! This went on for a Year! Each time Christina telling me it was taken care of. Now today I get a letter telling me I have been sent to Collections!!! Are you kidding me! Needless to say they aren’t returning my calls. I am So pissed. The staff and business needs to close. I will never go back and I am reporting them.

THIS PLACE IS A COMPLETE RIP OFF!
The dentists here took one too many salesman courses! I know that its a business and they out to make money but they couldn’t be any more obvious about it. By the time the consultation had finished they figured out how to max out my insurance allowance and I would still have to pay almost $ 2,000 out of pocket. I went to get a second opinion with another dentist in Bellflower and I got every thing I needed to get down for absolutely nothing out of my pocket. Don’t come here unless you have a couple thousand dollars you need to get rid of.