Service Quick, Inc

Hands down the worst service company… After dealing with an faulty Samsung TV that needed repair three times. It’s been difficult working with them.
First repair — they sent a tech that was so old he could not move the tv to fix it
Second repair — they sent the tech to my house without the right parts, and had to reschedule
Third repair —
Try one — After waiting a full work day, they called to let me know the tech did not have the part and wanted to reschedule to Wednesday the following week
Try two — they moved the appointment up from Wednesday to Friday (on Friday), tech was a no call no show
Try three — Next attempt they called day before appointment and told me the tech was sick
Try four — Called day before and told tech did not have correct part
They are also extremely difficult to get on the phone or get them to return messages, typically it would take 3 — 5 tries to get a customer service rep on the phone.
I am still waiting for my TV to be fixed after almost a solid month since I originally called Samsung to have it repaired.

Atrocious company — worst I’ve dealt with in a long time — why on earth would Samsung even have this company as an authorized Samsung service and repair dealer let alone refer its best customers to them??? I was promised that the technician would be here between 9 and 1 on Presidents Day. He did not show up by the end of the window, so I called, sat on hold for ages only to be told that he was running a «little late» — 2 hours to be precise (hardly a little late given he could have been here at 9) and I was told he would call 30 minutes before he got here. At 3:30 I called Service Quick again, because he still had not shown up by the second arrival time I had been promised. I spoke with a supervisor who said he was running a «little behind» (they have a deluded sense of what «a little» means) due to some undisclosed emergency and it would be another two hours — which I couldn’t do because I had to leave for work. This kind of service is appalling — broken promises multiple times and they didn’t even have the decency to call me with updates on how late they would be — I had to do all the work to find out where they were. I now have to re-​schedule for tomorrow and don’t think I should even be subjected to a technician visit because the Samsung dryer I bought — top of the range — is a lemon — has not worked properly since the first day it was installed. I am so annoyed with Pacific Sales/​Best Buy, Samsung and Service Quick — they all point fingers at each other none is accountable and I got caught in the middle with a dryer that doesnt work and no blasted technician to fix a brand new appliance — awful awful experience — never again.

Worst service visit I’ve ever had! Eric came to my home on Wednesday, January 20, 2016. He spent 5 seconds measuring the faulty hinge on my refrigerator. What I could see with my naked eye (a faulty manufactured hinge with misaligned holes for the bolts), he denied existed. I explained the obvious misalignment that was incorrectly «corrected» by the installers with spacers to make the doors even. Apparently Eric had no clue how the doors engaged with the hinges to close with the cams on the door the way they were designed to do. His solution was to storm out of my house, nearly missing my grandson’s head with his swinging toolbox (by 3 inches! Yikes!). He drove away without anything more to say. When I called Samsung service to complain, we found out that Eric had already submitted his service report (which I obviously had not seen or signed off on) stating that my refrigerator was in good working order. Well, duh, the refrigerator operation in general is not the problem. The door hinge is the problem. Simple to fix, just replace the hinge. Apparently, my problem was not important or significant enough for Eric’s prodigious «service skills». What a menace! He should be fired before someone throws a lawsuit at Service Quick!

I’ve submitted a complaint to the Department of Consumer and Business Affairs about Service Quick.
I’ve had a recurring issue with my SAMSUNG refrigerator RB217ACRS.
The issue began over a year ago, 2 years after the purchase of the unit.
Ice began building up inside the Twin Cooling unit, to the point where it was blocking the fan and making a horrible noise.
Service quick came out and replaced the Twin Cooling unit and I paid for the parts and labor.
About 4 months later, it happened again. Service Quick again came out to «fix» the unit. They defrosted the unit and said it was fine. I was charged a labor and diagnostic fee.
Once again, after about 4 months, it happened again. They merely replaced the Twin Cooling unit again.
After another 4 months, the unit began freezing over AGAIN. Yesterday Service Quick came out and said they need to replace some parts.
I asked the repair man why the parts were not replaced in the first place? Why am I responsible for paying for this repetitive problem? Clearly they did not repair the problem the first three times they came to my house.
The tech claimed he just needed to order some parts — this is the SAME repairman who, previously, replaced the Twin Cooling unit but not the other parts he NOW claims are necessary to make the unit function.
I’ve spent HOURS on hold with Samsung customer support, HOURS being here in the 4-​hour time window offered by Service Quick, HOURS removing everything from my fridge so they can «fix» the problem.
I’ve paid to fix the problem multiple times — I can’t understand why I’m being asked to pay for the same repair over and over, when clearly, they never fixed it properly in the first place.
The service technicians from Service Quick obviously have no idea what they’re doing, otherwise, the problem would’ve been fixed the first time.

I was referred to them by Samsung after I submitted a service ticket for our fridge on the Samsung website, and was happy with their service. Their scheduling reps were very responsive. We had two service visits — first one fixed the water leakage problem in our fridge, but the humming noise did not get fixed the first time around. Service quick was great in honoring their 90-​day labor guarantee, so we were not charged for labor or visit the second time. Both servicemen were knowledgeable, courteous, and did a good job.

So after initially giving this place a poor review, I’m revising it to a 4-​star for several reasons. First, my initial review was based on the process of getting a technician out to my home. It is a tedious process that requires troubleshooting with Samsung over the phone and then creating a ticket number, which then gets routed to the technical service. It was frustrating to have to go through Samsung twice, but actually the second time was pretty quick. I don’t think Service Quick has any control over Samsung’s procedures.
I was relieved to be able to set up the technician’s visit for the very next day after my call and he called me 30 minutes in advance and came on time (even early). Eric was very nice, professional, and knowledgeable. He took the time to show and teach me what had gone wrong (in my case, the water wasn’t heating properly due to a plumbing issue, so the soap wasn’t getting dissolved). He also taught me something interesting about my refrigerator, also a Samsung product, so I am very grateful to him. Thankfully, there’s nothing mechanically wrong with my dishwasher.
So the process of getting a technician out is frustrating, but I guess thorough troubleshooting over the phone is a necessary first step.

Can speak for the rest of the company but Humherto was a great tectnician. He took the time to explain the problem than made the repair like it was his own refridigerator.

If I could give this company ZERO stars I would. We were referred to them by Samsung. We waited 4 days for them to come out to fix our fridge. He showed up and took the shelves out. He said it’s not blowing cold air. I can’t fix that. You’ll need to go back to Samsung. They still charged us a $ 60.00 service fee. They didn’t provide a service. We’re still trying to find someone who has the authority to refund our money. This company is a joke!

This has been the worst service I have ever experienced in my life! Service Quick sent a technician who did not know how to complete the job out to my house. After 4 visits to my house the only thing this company has accomplished is scratching up my new hard wood floors. Everyday they were supposed to come, they called to say they couldn’t make it. It has been 3 weeks and I still do not have a functioning refrigerator. I am not sure why Samsung continues to use this company.

I have a Samsung Protection plus warranty for my washer and dryer. Service Quick Inc said for them to service my washer I have to remove the dryer and I think that’s ridiculous for me to have to remove my dryer off the washer. I’m very upset about this I’ve had service before and the company took care of everything.

I bought a home that came with a Samsung microwave. After only a week, it stopped working. So I called the warranty center of Samsung and they sent someone from Service Quick, Inc.
The repair team called 30 minutes before they arrived and was on time. The team was a mentor — trainee pair but that did not bother me. The trainer diagnosed the problem and helped the trainee fix it. They brought the parts with him since they knew in advance what the problem was.
I might have had a different experience from most people because I was through Samsung instead of contacting them directly but overall, my experience was very pleasant.

My Samsung dryer broken down after two months. Service quick sent a repair man over.
I forgot his name, he is an Asian young man (everyone seems young to me since retirement). He quietly worked on dryer for over an hour. He was nice and polite. He answered all my questions. I have no problem since. Reliable service was what I needed. He called before arrival.

The man who came to service our fridge was punctual, professional and friendly. Our problem was resolved satisfactorily.

This is for their Hayward location.
I have a Model RF4287HARS, SN I02043CZC00019L refrigerator.
The ice wouldn’t dispense through the door as the plastic piece that triggers the ice to dispense behind the ice paddle broke. The only part that needed to be replaced was DA97−08519A.
When the tech finally arrived an hour after their scheduled 4 hour window (never calling — I had to call Service Quick’s call center in LA to find out where the tech was), instead of replacing only the broken part, he said «I’m going to make this easier on myself» and replaced the display too, thereby almost tripling the cost of parts for this repair ($ 168 compared to $ 65).
He never once asked me if that was okay, never told me if there would be any price difference, just went ahead and did it.
This is shady business from someone who is supposed to be an authorized Samsung service repair company. I am very dissatisfied and will be disinclined to purchase Samsung products again since Service Quick is the only approved service repair company in Northern CA.

I bought a Samsung washer and after only a month, it stopped work. So I called the warranty center of Samsung and they sent someone from Service Quick, Inc. the guy called be 30 minutes before he arrived and was on time. He diagnosed the problem and realized that he didn’t have the parts needed to fix it. He then ordered the parts and rescheduled with me right there and then. Before he left, he confirmed the time and date he was coming back to make sure I am available.
Second visit was very similar to the first. He had the parts this time and was able to fix the problem.
I might have had a different experience from most people because I was through Samsung instead of contacting them directly but overall, my experience was very pleasant.

Service quick has been out to my house twice since I have filled my complaint with the Better Business Bureau. The first time was to repair the panel that was damaged by the prior technician. The replacement panel was damaged and could not be installed. The technician also found additional damage to another panel that was caused by the prior technician. The technician noted it in his report and told me Service Quick would be getting back to me to schedule an appointment to replace the damaged panel with a part that is not damaged itself. Today, 7÷14÷2015, I received a call from a service quick technician letting me know he would be at my house in 20 minutes to replace the damaged parts. This call was a complete surprise as I did not talk with anyone from service quick since the last technician left my house. I made the necessary provisions to accommodate the technician and met him at my house for final damage repair. Turns out that service quick, once again, sent a technician to my
house with a damaged part. Now, I have to alter my schedule once again to accommodate service quick to repair the part that their technician damaged in the first place, when they send the next technician to replace the same parts for the 3^rd time.
As it appears I am getting absolutely NOWHERE with this company.

Do not use this repair service. Just like with other complaints, they didn’t fix it the first time, so they had to come back. Fees went from $ 150 to $ 253 on the second trip, and then I got a letter a few weeks later saying they forgot to add in labor. If I had known I was being charged $ 350 to fix a $ 400 dishwasher, I would not have gotten it fixed.
–It’s shady business practices, and reminds me of a bait and switch scam. If a company gives you an estimate for a scope of work, they should honor that estimate.
— Again, same as the other reviews, I was on hold for 30 minutes, and the customer service was horrible! The agents on the phone were down right rude, and clearly didn’t care if I was happy.
If you’re looking to have something repaired without any problems, this is the wrong service for you.

Two stars because they finally fixed the issue. We had a burner that wasn’t igniting well right out of the box (about 20 – 50 clicks before ignition.)
Took them three trips:
–Once the guys just wiggled it and said it was fixed (it wasn’t.)
–Second time out the guy brought the wrong part. He had the nerve to suggest I might have told the repair person the wrong burner location! HA!
–Third time he finally brought the right part and got it working. Hooray! Although this time he suggested we had a cockroach infestation saying he saw their ‘poo-​poo.’ He never showed me the evidence he spoke of. We have some preventative cockroach bait stations around the kitchen and a ‘motel’ so maybe he got the idea from seeing them. The trap was empty and there were no signs of cockroaches anywhere I could see. He also said something along the lines of cockroaches voiding warrantees. Good thing we don’t have any asshole.
Then I get this report emailed to me saying he «advised» me to keep the unit «clean» and free of «cockroaches» WTF?!? Not many things will make me write a bad Unilocal review but that did it.
The worst thing is trying to call and schedule a 4 HOUR appt window. Hold times in my experience were around 20 minutes. They did proactively call me to schedule from their unlisted number but I sent it to VM the first few times assuming it was a solicitor. Why the fuck are they hiding their number? Anyway I finally started answering every call so I could finally talk to them. ARGGHH!
If you have a Samsung appliance in LA this place is your only option so suck it up and get ready for fun times.

I am very surprised at the negative reviews as my service was pleasant.
Our Samsung dryer stopped working suddenly. Samsung has connected me with Service Quick and it was covered by my warranty. I am already happy that I didn’t have to dish out money. They said I would be contacted by the certified service provider within 2 business days which was adhered to. My appointment was set for two days after that.
The technician came out and he was thorough and fast. He told me what he suspected was wrong and how he attempted to fix it — a part had to be ordered and it would arrive in two business days. They called me within those two business days and set a second appointment for the following morning.
On his second visit, everything was fixed. I’m very glad that he stayed long enough to test the machine as it appeared to be in working order after he replaced a part. When he assembled it back together, it stopped working again. He found another part to be defective and fixed the second problem.
He called before each visit to tell me when he would arrive. It was also pleasant that he arrived towards the beginning of the time windows. I hate being given a four hour window to only have the business come out towards the very end of that window.
After each visit, he summarized what he did. In addition, he took the time to show me other things that he has done that was not required of him. E.g. He minimized the noise that my dryer made and showed me how to do some quick troubleshoot. It was a little bit unnecessary but I appreciated the effort. I can tell that they are truly trying to turn their reviews around.
It has been about a week and we have already done close to a dozen loads of laundry and it is still in working order.
I received a follow up call today to make sure everything was ok. It was short and simple. I hate dragged out survey calls! In short, the service took some time due to appointment availability and the parts had to be ordered, but it’s commendable that the business sets clear expectations and adheres to them.

What a terrible experience! As Madison posted today as well, I had a similar problem with Service Quick. Samsung had them as a service provider after Alpha DTV failed and they sent me to Service Quick. Service Quick called today to see what the problem was. The conversation started with a lady asking for me, not giving me her name, and what the problem was. I explained the problem with the most professional manners (no swearing, raising my voice, or saying anything bad), and was told not to talk to her that way and promptly put on hold. After being on hold for a few minutes she got back to me and stated that I would have to pay for labor, pay a deposit, but Samsung would be providing the parts. Since this was not agreed upon with both Samsung and myself, I explained that this was not what I was told. Conversation ended at that.
In doing research on Service Quick, I found that the owner, Kil Won Jin, is running 12 companies from the same entity address. This can be found on Sec. of State, CA. Other company names include:
KW International, KW Express, Logipia American Corp., KW Industrial Management, Bioenergy Development, City Transportation, KW ABSC, just to name a few.
I ended up calling Samsung back and after 2 failed attempts to fix my smoking washing machine, they now have SoCal Tech is supposed to be calling me. This is not my first time dealing with Samsung and subpar vendors. If you have to pay for the fix yourself look at my other reviews on appliance service.