Patrick’s Gemco

I see all have great things to say about Patrick’s and originally I would have too but not after my last visit. I had been in search of new watch repair for quite some time and after searching and reading reviews I found Patrick’s Gemco Watch Repair right in my neighborhood! So I was happy of this discovery and took several watches down to get new batteries. The batteries there are a bit pricey for some and not much of a volume discount (had lots of watches) so that prohibited me from purchasing more. My first visit was very pleasant. Patrick was courteous and friendly as well as his wife so off I went. Second visit was equally pleasant while purchasing yet another battery. A few weeks went by and I noticed that one of my watches with the new battery kept slowing down so I didn’t think much of it and just reset the time. Then another watch stop working and I reset but it never started again so finally I was questioning the batteries I had been sold. So I went back to Patrick’s and told him that I just purchased the batteries to let me know what was going on. On one I was told that the battery was good but there was rust inside which somehow was not mentioned when I purchased the battery and it was going to $ 38.00 to clean… yikes! Then on the second battery, it was no working and he replaced it to my surprise proceeded to charge me for a new battery! What! I just purchased this from you and I have to pay for a new battery because your product is defected??? Unacceptable. I was told he did not guarantee batteries… WOW! So I told Patrick to cancel the transaction because though I respect that you have a policy, I did not want to invest in a new battery if your batteries have problems. He would not cancel but instead offered up a guarantee on this purchase and I acquiesced but wanted him to state so on the receipt and at first, he would not do so and I was insistent and he finally did. I was not happy with this way of conducting business. I grew up with if you purchase something from a company or store and the product no longer works, you take your receipt and the company or store replace it. Now that’s good customer service. I realize this is a smaller entity but if that had been handled differently, it would have gone a long way. Needless to say I will not be back and will shop for another watch repair that values my patronage.

recently brought in a Swarovski crystal necklace I got from my boyfriend as a gift because I accidentally broke it. the female owner was very friendly and accommodating and had my necklace fixed in less than 10 minutes, for only $ 5! I was impressed by the workmanship and especially their agility and fair prices. I will be coming here for all of my jewelry repairs in the future.

My husband has a watch that means a lot to him, it was a gift from someone important and it’s one of those things that he wishes to keep forever. But he hasn’t been able to use it for quite some time now. It needed maintenance and repairs on its straps.
For Valentines Day I wanted to surprise him by getting it fixed for him. After researching a number of places I took a chance and brought it to Patrick’s Gemco, and I’m glad I did! Patrick and his wife Amy are super nice and very professional. They immediately knew what to do. The watch was returned to me timely, it functions like new and looks fantastic.
It’s hard to find a place that is not only reliable and affordable, but one that you can trust to work on your watches and jewelry.
I couldn’t be happier with the quality service they provided and will definitely continue to come here in the future.
At last, the watch made for a great Valentines surprise!

Patrick is amazing and truly one of the few really good watch repair. No one was able to fix my broken Tiffany and Dads Rolex. Brought it to Patrick and he was so honest and helpful. The service was fast and very professional. Every one else gave ridiculous pricing but not Patrick and his wonderful wife Amy.

I took three (3) classic collector’s watches from Juvenia to Patrick’s and requested upgraded hands on each. He upgraded the hands to the ones found on the Rolex Daytona. The three of them different color tones. They look beautiful and unique. The price was amazingly reasonable. No one could beat the price he gave me or the quality of work he did.
I also brought a high grade Juvenia movement to him and he got me a case for the movement. It looks amazing and works perfectly. The price was also super reasonable.
Patrick is a Master watchmaker, his prices are very reasonable and his work is impeccable to me.
Thank you for bringing my watches back to life and rescue them. I could have not afford any other place.
I am always grateful.
–Robert G.

Good stuff! Simple, fast service. Walked in there to replace a battery for a Casio watch, 20 minutes later, job done. Thank you!

I brought in 2 watches for service and a pair of earrings for cleaning. They offered very competitive prices, were easy to work with and did a great job. Definitely a friendly mom and pop shop. I even picked up a vintage Seiko watch at a huge discount. If you’re looking for some new rare vintage finds, this place has got it!

I took my wall clock here twice. First in 2004, when my wall clock stopped functioning, they fixed it for $ 30 and it worked for 7 years. Then August 2011, my clock stopped working again, so I took it back to them. They looked at it and told me it was going to cost about $ 80 to fix because they would need to order a part for it, plus labor. A week later I picked it up and within a month it stopped working. I put a new battery in it, it worked for about a month and it stopped again. I put another new battery in it and it wouldn’t work.
In October, I took it to another clock repair shop near my parents’s house. Upon showing them the clock, they already knew what was wrong with it. «It probably just needs a new dial» I was told. A week later, it was fixed. The same battery was still in there and 4 months later it is still working. I was told by whom ever claimed to fix it the first and second time really didn’t fix it, he just cleaned the area and oiled up the machine to make it look like new.

I have gone to Patrick on several occasions. The first time I came here was for my glasses to be fixed. He has also fixed and replaced my watch battery. I also got a good deal on earrings here! Patrick is the most honest watch repair man I have ever been to, and has always given me the best deals in this area. I would highly recommend seeing him for any needed watch/​jewelry repairs. I am always paranoid that when I take my jewelry to get repaired that the repairman will replace my diamonds with fake diamonds or something, but I know I can trust patrick. Very good customer service also, he is always there to greet me when I walk in the door.