Northwest RV

I brought a horse trailer to Northwest RV on Friday 5÷13÷16 to find a short in an already wired for lights trailer and a quote for body work. I was told it would be minimal work needed, it would be ready today and for around $ 127.00. Well, later I found that is 127.00 an hour. Anyway, the trailer was not ready four hours later so, I told them I would pick it up in the morning. Cristina, the office clerk, said pick it up in the morning. Well, again I didn’t know they were closed on weekends. after calling all weekend, Cristina calls me on Monday and apologizes. She thought it was Thursday when she agreed to let me pick it up the NEXT DAY. Well, Monday I go to pick up my now, four day old non repair trailer, I PAY PROMPTLY because I was short of time, only to find it is not working properly. The repair man suggested I jiggle the light a little and they will come on. HOLD ON, did I not bring the trailer for repair??? So, they kept it for another day. Tuesday I called, someone was suppose to call back, Cristina called back to tell me that they still haven’t got the quotes for additional repairs I wanted, she would call me back. Never did. Wednesday, I called someone at the desk she they would call me back because the repair guy was not there and they didn’t know if it was fixed yet, she will call me back. Never did. Okay, this morning I called again Cristina, she still didn’t know if it was fixed or if they had the quote. So, she went to get the repair guy who informed me very rudely that he was the only one there and that I could have got my trailer on Monday if I would have waited, which called them first to say I was running in during my lunch break. Anyway, he also informed me that he didn’t have time for the quote and that he wasn’t going to do it anyway and to pick up my trailer today. That I would not be compensated for my time or services not rendered. THIS PLACE, PASSES THE BUCK. VERY POOR CUSTOMER SERVICES, NICE AND FRIENDLY JUST INCOMPETENT.