Car Pros Kia of Carson

I had a pretty good experience yesterday… I drove away with a pretty nice 2016 Optima… from my sales person. Tim to my finance salesman to Diane who handed me my keys… the exclusive offers and warranty deals were unbelievable… I can’t be thankful enough… I highly recommend these guys…

The new location’s advertising express service. Came in today for a oil change and he said it was over a two hour wait that’s not very express. So dissatisfied with the Kia dealership service… this is the reason why I look elsewhere for service on my car rather than coming to my own dealership where I purchased it.

Awesome always satisfied, repeat customer, had a wonderful experience with Gus, explained everything… very happy!

I came here with my mom because she had recently purchased a Forte from this location and was going to get her car serviced. I wasn’t planning on buying a car that day, but I wanted to look around as I was going to be looking for a new car soon. The staff was extremely helpful, I test drove a car, started talking, we settled on something that worked with my financial plan, and got me into a brand new, beautiful 2016 Optima. I now have a reliable car that will keep me and my family safe. Thank you to Juan A. and Diana R. for the exceptional customer service.

DO NOT BUY A CAR FROM THIS DEALERSHIP!!! YOU MIGHT HAVE A GREAT BUYING EXPERIENCE BUT READ THE REVIEWS THE SERVICE DEPT IS TERRIBLE!!! ONCE YOU DEAL WITH SERVICE DEPT YOU WILL UNDERSTAND, THEY TRY TO TAKE ADVANTAGE OF WOMEN!!!
I went into the dealership on the recommendation of a GM from another store and purchased a 2007 Kia optima for my 19 year old daughter. I am a single mom with 3 kids, my daughter had a set budget for a car since she is a college student. The car is pulling to the right, they have told me 3 times that it was fixed but it still pulls to the right!!! They do not return calls or even call you to have a conversation. The service dept is terrible and will not return any phone calls and they don’t even pick up the phones when you call. I have repeatedly left messages for the Used car manager Tony and the service manager but neither one has called me… I have tried to speak to them when in the dealership but no one can find them.
The car still pulls to the right but they are trying to tell me that is normal for a used car. They told me «what do I expect from a used car» and it probably needs new shocks but that is not why it is pulling” They also told me that as long as you hold the steering wheel it won’t pull.
I expect that when I purchase a car from a dealership that I am buying a car that works and is not going to cost me more money to repair soon as I drive it off the lot. I expect them to not try to take advantage of single women because they think we are dumb. I expect them to act professionally and return phone calls. I expect them to make the repairs that they promise to make.
I have even called the BBB and the KIA corporate for help. They are refusing to call them back either.
I have a 2015 ford explorer and always have great service when I go into the dealership. I had a Toyota before that and always had great service. This dealership is corrupt avoid them or you will regret it!!!

Just bought a Kia from here 3 days ago. Great experience overall. My bf bought his car here almost 6 yrs ago so he recommended we stop here do do some car shopping for me. Frank was really helpful and gave us an awesome deal on a 2016 soul. Andy (the person that finalized the paperwork) was very persistent but I’m sure that’s just a part of he job. He was funny too. And finally, Diana was so very nice, checked on us to see if everything was okay when we got delayed on getting the car insurance and when things got finalized she was kind enough to answer all our questions about the car. She helped me pair my Bluetooth to he car radio and took extra time to show us how to use every detail of the car. Over all everyone was very friendly and I would gladly do business with them again.

Worst customer service. Everyone walks around here with an attitude. We’d rather drive to another dealership for maintenence, than take their «service».

Def recommend that u buy a car from the dealership. The staff from the sales rep to the sales manager are so polite and caring. The delivery guy who delivered my car Woody was so cool and awesome. He kept me informed and entertained while I waited for my car to be gassed up and to be detailed!

Franco was absolutely very helpful when I bought the Kia Optima. Right before we left, he explained all the cars features in detail. He was absolutely friendly and wasn’t in a rush to explain. When I asked him questions, he listened carefully and he even set all the settings in my vehicle. Thank u Franco.
Also, Aaron in Sales was super friendly and wasn’t pushy at all. He was patient and explained everything to us. He answered all of our questions in a detailed manner. He was also friendly with my parents and loved the fact that he spoke Spanish too. Thabk u Aaron. You’re cool!
Finance Manager Narcisco was also very helpful in explaining the financing. He took his time to answer our questions. He wore a nice Rolex, btw.
I will definitely refer this place to people. Keep up the good work.

We went to buy a new car and everyone was so helpful. Gus showed us all the cool new features and he was very patient with any of our questions. Dean really helped us out with the getting lifetime oil changes and gave us a great price. Giovanni took care of us from beginning to end. Stellar service all around. Couldn’t ask for better customer service.

I love Car Pros Carson. My last 2 cars have been Kia’s and I came to Carson both times because of the quality of their service and great selection. I can get a Kia anywhere and I don’t live locally so that tells you something when I drive an hour here to buy cars and get all services completed.
The new location is awesome. I’m currently working from my laptop at one of their stations while the 10k service gets done on my new car.
Isaac walked me through the new location and showed me all the perks. Quality service and great people, great job Car Pros Carson.

They take advantage of you here.
At the time being the excited first time buyer with no credit I almost got myself into a used 2014 Kia Forte LX. Luckily, I didn’t rush and asked a lot of questions and thought it all through. If I went in with the deal I would have been taken advantage of. It upsets me thinking about how bad everything would have been if I went through with their offer. I guess I had first time buyer written on my forehead lol
Anyways, a little advice. Don’t settle and take your time looking around. I almost paid an arm and a leg for a USED car. They even laughed and told me bad credit was better than no credit. Can you believe that? Turning them down and going else where I Saved myself at least 2k! And to top it off I ended up at a different dealer and got myself a new 2016 Kia Forte :)
I’ll stay advising people to stay away.

I came to write a review and immediately freaked out w/​all the negative reviews. It was pretty freaky but I guess I’m fortunate that my experience wasn’t that bad. I think it’s thanks to my salesperson, Jasmin Michel. We communicated online at first and then I went in to meet her and discuss what I wanted. She was friendly and seemed willing to help. Although I didn’t get the price I originally wanted per the email that was sent, I still got what I wanted as far as price range went. She explained the reason I wasn’t getting the email price is because I was getting a higher end model, but she still worked with the pricing I wanted.
The 3 stars are for the Car Pros Kia Carson, not Jasmin. My star rating for her is 5+++, I just didn’t feel too comfy in the location and felt rather exposed. I don’t know, just something about the set up I wasn’t really feeling. Maybe it was because they were having an event that day too.
I bought a car at Honda World Downey and it was way different. I love that place and if I ever get a Honda would definitely go back.
This place isn’t horrible, I guess if you speak with the right salesperson you’ll get what you want and they’ll work with you. If I recommend someone to go to this dealership it would be only for Jasmin.

Classic bait and switch tactics here. Avoid this dealership at all costs.
Got an email quote/​TrueCar quote from Danny in the Internet department. They promised a price and said the car would be ready when I arrived. Of course, when I arrived at the dealership the car wasn’t ready and he could not honor the price that he confirmed with email and over the phone right before I arrived. I was also told we could pay in cash and then was told I could not pay in cash after I arrived at the dealership.
What’s worse, is that he sent his Manager/​closer named Jimmy to try and convince us to accept the higher price.
Jimmy was condescending and argumentative and a little bit hostile. He is your classic lifetime car dealer person stereo typical. He can lie with a straight face and it obviously doesn’t bother him.
I was told by Danny that the whole transaction would take about an hour. Needless to say I spent over four hours in the dealership haggling.
After I picked up the car I wanted and we finished bargaining, they tried to change the car on me and give me a cheaper car and told me it was exactly the same. Fortunately I had taken a picture of the sticker and I proved that the new car they were trying to give me was cheaper than the one I had bargained for.
Adding insult to injury the car they sent me home with had some suspicious dents and scratches at Eye level on the driver side rear pillar. Although I can’t prove it, I suspect that jimmy got his revenge on us and placed the small dents on the car before he delivered it to us. He had a very smug smile on his face as we were driving away from the dealership.
Since the car was already off the dealer lot and I had just arrived at my house I did not take it back to complain because I was fed up with those guys. I took it to a local car wash for paintless dent removal and I’ll never go back to car pros again.

I’d give 0 stars if I could.
Whats the point of having an appointment when your office overbooks appointments and doesn’t honor time slots.
I had a 7am appointment, got there at 645am only to find 8 cars, all with appointments, ahead of me. When I asked how many technicians were working, the answer was 5.
For a business that relies on referrals and continued customers, I’d day they really need to clean up there act.
0 Stars.
In response to Ken’s response from Car Pros Kia:
Its been 3 months and your company has done absolutely nothing to remedy the situation. Im here at your service department this morning running into the exact issue. I will NEVER BUY ANOTHER CAR FROM THIS DEALERSHIP AGAIN

I literally just witnessed a young Asian dealer get into one of the cars parked in front of the main door, left and when he got back he had a bag of food with him. So those miles on those cars aren’t from test driving but from personal errands. Sooo unprofessional and a bad look!

They don’t deserve this star. Hope the owner reads this what I wrote below… smh… Nobody wanted to help me
…

If I could give this place a giant zero I would.
I had an appt for 8:30am (Saturday AM) and arrived at 8:25AM for my oil change and electrical issue — was told they couldn’t touch my car for 45min. 90min later I was STILL sitting in my car waiting with 50 other cars.
When the guy came to talk to me he told me they were really busy and may not be able to look at the electrical issue today — not acceptable. Both items were listed in my notes for my service appointment.
I go inside and advise the person I have an Ford maintenance package on my Kia because of where I purchased my car and all info should be in my customer notes.
NOTHING WAS IN MY CUSTOMER NOTES — THANKS YURI (original customer service rep) FOR NOT INCLUDING MY CUSTOMER SERVICE NOTES THE 1ST TIME SO MY INFO WOULD BE THERE FOR MY FUTURE VISITS.
To top it off — as I was leaving & literally turning into the street from their lot — I noticed a kid from the service department running after my car.
THEY LEFT ANOTHER CUSTOMERS KEYS — IN MY CAR.
I wish I would have kept driving and not saved their butts.
I now need a bottomless mimosa brunch.

Spoke with GM — re: service issue prior to writing my 2 star review. Solution was a complimentary oil change and a free hotel stay. *(great!) ONLY, he FAILED TO MENTION it was a TIMESHARE Voucher, so it was NOT FREE. unless attending a seminar to get a night (s) free at a hotel is suppose to APPEASE me and shmooze crappy customer service. No thanks to all of the above.
Just want efficient customer service.
Update, Customer service, called in morning… for a simple question.
«Good morning, if I get my oil changed at a Valvoline, will it affect my warranty?»
I was put on hold, so that she could ask a senior service advisor in the department that I called. I WAS ON HOLD FOR WELL OVER 25 MINS & THEY NEVER PICKED BACK UP MY CALL. UNACCEPTABLE! Not TRYING TO START anything here, but this is complete BS.
They have some great employees that work there, but stuff like this makes me want to use another dealership. I use to look forward to going there. Not anymore. LOOK AT THE SCREEN SHOT below…(mind you it was a simple question)…I called back on the other line, and they acted like it was normal. An obligatory ‘sorry’ not real.

THIS IS THE ABSOLUTE WORST CAR DEALERSHIP I HAVE EVER SET FOOT IN IN MY ENTIRE LIFE!!!
I went there to look at a car with my father and let me tell you, I HAVE NEVER BEEN SO DISRESPECTED and treated so poorly! THIS PLACE IS AN ABSOLUTE JOKE!
Now that that’s out of the way let me explain exactly what happened on 6÷6÷2015:
My father and I were greeted by a middle aged hispanic sales person. We told him that we wanted to look at a Kia Optima. He asked if we knew what trim we’d like to see so we told him. He took us directly to the most expensive one. He didn’t listen to us. So at that point we realized we wanted to make it clear to him why we had come by. We told him we had been to other dealerships in the area and were looking for a similar offer. The salesman immediately doubted his own sales skills and didn’t want to talk price at all. The only thing he could think to say was «Well the Optima is better than those cars», then he muttered something about the Optima’s suspension and superior design. Ok fine, but what about price?
So the little sales person who had 0 confidence in his sales skills told us he would be more comfortable if we spoke with a manager. FINE!
We went inside the showroom (which looked like a Zoo by the way) and sat down at a desk. Up comes the manager (I REALLY WISH I WOULD HAVE GOTTEN HIS NAME and I may go back up there to get it because this man is a despicable human being with no home training and 0 social skills). He shook our hands and asked what he could help us with. We told him and this idiot flat out told us «WELL THEN WHY DIDN’T YOU TAKE THE DEAL AT THE OTHER DEALERSHIP, THAT SOUNDED LIKE A GREAT DEAL WHY DIDN’T YOU TAKE IT?»
So we could have taken his asinine/​inflamatory/​lazy comment a few ways:
1– that could have been him saying «I can’t match that deal or even come close to it» which would have been better than him saying what he said which was unnecessarily aggressive and rude as hell!
2– «you and your father are lying to me about the prices you’ve been quoted by other dealers and are full of sh*t get out of my dealership, now!»
Either way, both interpretations are offensive.
Then this jackass of a manager proceeds to ask for a credit score. Fine, but are you really asking for that before we’ve even seen the damn car??? Mind you, THE MANAGER AND THE SALESMAN FAILED TO EVEN SHOW US THE DAMN CAR!!! WHAT??? ARE YOU KIDDING ME???
At this point after being insulted and disrespected I looked at my father and we agreed that there was absolutely no chance of us doing business here and we walked out.
As we walked out the General Manager (not the man we had been dealing with) followed us out of the show room as he had seen the altercation and asked us if we had been mistreated. We told him that we had been disrespected and were leaving. He offered his card but that was no consolation.
Let me be clear. My issue here was with the Manager and NOT the General Manager.
Last thing: when I looked up this joke of a car dealership on Unilocal before I could even look at any reviews I was presented with a message from Unilocal that I’ve never seen before. It read:
«CONSUMER ALERT: A NUMBER OF POSITIVE REVIEWS FOR THIS BUSINESS ORIGINATED FROM THE SAME IP ADDRESS. OUR AUTOMATED RECCOMENDATION SOFTWARE HAS TAKEN THIS INTO ACCOUNT IN CHOOSING WHICH REVIEWS TO DISPLAY, BUT WE WANTED TO CALL THIS TO YOUR ATTENTION BECAUSE SOMEONE MAY BE TRYING TO ARTIFICIALLY INFLATE THE RATING FOR THIS BUSINESS»
LOL!
So not only is Kia of Carson a place where you can come to buy a car only to be met with supreme disrespect, but they also attempt to mislead potential customers about the quality of service they will recieve! WHAT A JOKE!
DO NOT COME HERE TO SPEND YOUR HARD EARNED MONEY! THERE ARE OTHER DEALERSHIPS OUT THERE THAT WILL TREAT YOU BETTER!
YOU’VE BEEN WARNED!!!