Autozone

On January 15, 2016, I went to this Auto zone to have them test a battery that i purchased from them a couple of weeks ago. I got the run around because of course they do everything they can not to honor the warranty. They took my battery to «test» it and told me to come back two hours later. I call the store 3 hours later and spoke with the manager. I was told to come to the store for the battery. I arrived at the store and was told my battery was not ready and that they haven’t done anything to the battery yet. I got more of the run around from the manager and he didn’t give a shit about wasting customers time and he actually thought it was funny. When I get the managers name, I will post it. I suggest people avoid this store since the managers and employees don’t care about customers. There is an O’Reilly auto parts store around the corner from this Auto zone. I will definitely take my business there!

I come here once in a while since it’s near by my work. Came to pick up Sylvania zXe bulbs for my new truck since i like these bulbs and didn’t want to go HID as of yet. The place is a nice store parking lot is kinda tight when it’s full. The down side when the store is busy is the checkout time can go slow the last two times i’ve been here the checkout time was below par but i can’t blame the cashier the customer was holding up the line but they only had one cashier with several workers around so they need to jump on them registers faster when the line starts to grow. Overall i’m still a fan of AutoZone.

TM: Do you have Helicoils?
Counter guy: What?
TM: Helicoils
Counter guy: What?
TM: You know, Helicoil inserts
Counter guy: What? What is that?
TM: Thread repair inserts
Counter guy: What?
TM: Inserts… to fix threads
(No need to continue this review, you get the picture…)
I guess one extra star for carrying Timken bearings and synthetic Mobil ATF *sigh*

The service here takes forever for some reason. Even if they aren’t busy. For the most part, they basically should have what you need for your vehicle. I needed the power window switch for my Camaro and they had it.

This place is alright. I called over the phone over an issue with a battery I bought at a different autozone (diagnosing of electrical demons). I had that battery on a charger for about 1 day at home. The guy over the phone said to bring in the battery and they’ll load test it. After testing it they said they’ll charge it. It was already at 13V why do you need to charge it? They insisted so I said fine. I come back an hour later and now they said we couldn’t charge it since it’s full. Uhhhh okay? Long story short, I was annoyed at making a round trip.

Well if u go here I hope u don’t ask for a military discount, because its up to the manager who is working and not store policy they girl working the register said its a courtesy and some times give it to fireman. this is the only place I have got the discount befire. Horriable slow service. They need more people working the front it seems more like a diy store you might as well look up the part numbers yourself online before u go it would cut down like 10 minutes waiting time. I will not return to this location again

My car’s check engine light went on, so I did some research online. I read in a few forums where people suggested autozone because they could check the car computer for free and tell me the problem.
I drove to this location and spoke with the person working the counter. «My car’s check engine light went on yesterday and I heard that you guys could check it for me». His reply was: «You heard wrong». What happened to the days where customers are always right… even if I was wrong, why would you answer a customer like that? Learn how to speak to your customers and maybe they’ll want to spend their money at your store.

After a failed attempt to replace my car battery at another place, I called Autozone. They had the battery I needed and put it in (for free). The staff was friendly and didn’t try to up-​sell me on anything; simply what I needed at a good price with good help.

It is a hit or miss with the staff at this particular Autozone. The selection is typical of all the chains.
I got two stories: one dealing with getting a full cash refund and another with parts.
A few months back I purchased a catalytic converter off the Autozone that was supposedly 50 state applicable (which when it came in it was not, the box even had a sticker that stated «Not for California»). The return policy for Autozone (which is awesome) stated you can return it to any Autozone store for an exchange or refund. I wanted the refund. I took it to that Autozone and the manager needed to ring it up. Since it was a Not of CA item, the computers at CA register it as an illegal item. Luckily, after dealing with the very suspicious manager (who I initially complimented before the transaction as this branch is recognized as a better Autozone via sales, etc.) she was easier to deal with at this time. I got a full cash refund but took over 45 minutes with her playing phone tag, re-​reading return policies, etc.
The second story is dealing with a regular sales associate. I went in to buy oxygen sensors for the front and rear (almost close to $ 200). I was pretty adamant that I needed the one closest to OEM because I already knew that my car (Honda Accord ULEV version) had all the weird requirements. The sales guy even had the same car as me which we went over about and I was going to hook him up with information leading to a another catalytic converter. So he sold me the spark plug wires and oxygen sensors. I asked about returns he said they only do exchanges for the sensors and I was off. Turns out the front sensor was wrong. I came back to return and they wouldn’t take it even for an exchange. The hard to deal with manager was hiding in her office and I already knew the typical Autozone run around and I wasn’t gonna spend another hour there. So the reflection: The Kragen down the street is much easier to deal with and I always drive past this Autozone with disgust. The service here is horrible. Even with an opportunity to upsell me on a «better» oxygen sensor that matches OEM, that road was not taken. There is no point for me to ever shop here again since other stores offer better service with the same products.