Lowe’s Home Improvement

I’m usually not one to Unilocal but since I was so rudely talked to by a lady named Ashley in the customer service department I felt it needed to be addressed.
I called this morning because I wanted to get my mother a gift card for mother day. Since I live in Los Angeles and she lives in Carson City, I was afraid of the card not getting to her in time if I had them mail it. So I called and spoke briefly with a girl named Ashley. I asked, «is there anyway if I were to purchase the card online if they can hold it in store for her to pick up?» She rudely replied, «no, we don’t over the phone purchases!» If she were listening and actually did her job, in the CUSTOMER SERVICE department, she would have heard that I said «online purchase.»
She offered no solution, had no sympathy to my dilemma, and was so blunt and rude.

I was preparing to buy four venetian blinds that needed to be cut to size. A service desk employee told me that a trained person could cut the blinds as soon as he returned from lunch. Over an hour later, no one had showed up to cut the blinds.
I asked someone walking past the blind cutting machine, and he started the job, finishing one blind. Then he apologized, saying he had been told to get shopping carts out of the parking lot, but someone else would finish the job.
An assistant manager came to the blind cutting machine, but told me that she would NOT cut the blinds that night because it would take an hour. She said I could leave three blinds and return the next morning for pickup. I told her it was a 90 minute round trip for me. She said they would not ship the blinds to my home unless I paid a $ 90 charge. Then she said she might cut two of the three blinds if I would wait another half hour.
I left without purchasing the three blinds that needed to be cut. I informed the cashier that I would have liked to purchase three more blinds, but could not get them cut that evening. Also, while I was in the parking lot, the worker who had cut the first blind asked why I didn’t have all the blinds in my cart. I told him, and he apologized.

Don’t waste your time… I’ve given up on this store. The most horrible customer service! There are a handful of good employees but I can count them on one hand.

A bunch of crabby, miserable and ungrateful people work here. I returned something within their return guidelines and they acted like they were doing me a favor; terrible customer service. Too many choices to waste your time at Lowe’s.

The carpet was fine, but the appraiser and the store differed on a cut out I wanted by front door, for tile to be added. anyway the took the info for the work, I discussed in person the sq. ft., which I thought was over and at that time the cut out was on estimate. When the work was done I left the house, returned to find no cut out and the store acted like I was out of my mind. I make an assumption with retail sales that if the salesperson is grumpy and rude, they usually know what they are doing, not true in this case, so check and recheck, my 3 visits to the store was not enough.

This Lowe’s may have what you’re looking for, but you’ll never find it without tracking down a staff member that hopefully works in the area if what you are interested in. Sorry, I work in Garden, I don’ have any idea about hardware. The only way you’ll find anything is if you happen to know whee it is in the first place.
I was looking for some replacements blades for Linoleum cutting knife and I looked up online and it said they had 3 of them here. So I’m looking all over where all the rest of the replacement blades are near the cutting knives of various sorts, and I find none. I finally get a staff person and hey look just where I was looking after looking up where they ought to be. So, next I go over to the flooring department, since I didn’t find the blades where they are suppose to be in hardware, since the blades are used to cut flooring and carpet and stuff. I finally get someone to help me there and they go wandering around and finally find them attached to a post of one of the big displays for flooring stuff. WTF? Keep this stuff where it’s suppose to be and where your inventory control says it’s suppose to be! What else can I imagine is misplaced on the shelves here? So I’ve spent 20 minutes roaming about for a freakin $ 3.00 item …
This is not a model of organization here!

TERRIBLE customer service! I cringe every time I have to go to Lowe’s in Carson City instead of Home Depot. This time it was for metal roofing because they were a bit cheaper. Ordered and paid for it online and got an e-​mail it was ready for pickup. Went to the store and took 45 minutes for them to find the order. This was $ 500 worth of metal, some of which was 12 foot long. The guy rolled it up and said «I’ll be back» — never to be seen again. I’m a mid-​fifties female — no way I could load it myself. I asked the checker to page for help… another 45 minutes and a woman showed up. I had to borrow a pair of gloves so we could load it. Today — needed more roofing. Didn’t order it ahead and 3 employees watched me load it on my cart by myself without any offer of assistance. I paid for it and asked for assistance loading it. A young man actually showed up right away! He put it in my truck and started to walk away… I asked him for a flag (being 12 ft. it sticks out of the truck at least 4 ft.) he said he thought they might have some inside… and disappeared. Really??? Can’t even count the number of times I’ve been there and unable to find someone to help or the times I’ve found someone who simply refused to help. Management must treat those folks terrible because they have no desire to provide a pleasant experience for customers.

I would like the public to know about my recent experience with Lowes. Well to start I purchased some hardwood flooring from the flooring department, and I also payed to have it installed. Lowes delivered the flooring and all the other materials that were needed for the install, delivery driver told me that I would receive a call from the installer to set a date when they could come and start the install. And about 2 days later I received a call that they would be starting on Monday if I had any problems with that. So when Monday came two men arrived and started the install. I simply asked how long it was going to take them to finish and one of the, men told me that most likely it, would take them 2 days to finish. Well on the second day one of the installers informs me that it does not look like they have enough floor to finish the job. That who ever Lowes sent to take the measurements must have measured incorrectly. But they also told me not to worry that they would return to Lowes and order some more, and that I would here from them when it came in. Well come to find out that after they left my house I walked into my garage and found 3 unopened boxes of flooring hidden in the back behind my work bench. So I tried to remain calm after being lied too, I went to Lowes talked to someone in customer service and explained to them my situation. They assured me that someone who contact me within 24hours. Well I waited and no one called, so I drove back down to Lowes since I hold them responsible since I payed them for the flooring and the installation. When I arrived at the store this time I asked to speak to the store manager, I explained to him my situation and he immediately called the department manager from flooring to come down to his office. Well they both assured me that they would look into this and have someone contact me within 24hours. I immediately thought to myself here we go again. But to my surprise someone did call and said that someone would be coming to finish the job but not until 2 weeks. So I gave in and said fine because all I want is for this floor to be finished. Bottom line is that if your looking to get a new hardwood floor or new carpet and want have it installed by Lowes do not count on having it finished within 2 days or
what ever they may tell you. It will certainly take at least 2 to 4 weeks no lie.

If it’s customer service you’re looking for, stay the F away from here. Waited to get someone to cut blinds, just to TALK to someone, 45 min! Apparently only one person in entire store could cut blinds, and she is also the only person who can mix paint. Except for one guy, no one seemed to give a shit about helping anyone! Home Depot is up the road.

I almost NEVER write a review unless it is positive but I am So
Angry because Lowes said they were going to deliver LUMBER to our South Lake Tahoe
house on Thursday. They only deliver to South Lake Tahoe 2 days each week.
My husband TOOK Off work and drove up to Tahoe which is Four hours away from our
regular home so that he could be there on Thursday a.m. for the lumber delivery.
Thursday around 9am the Manager called & said that a driver did not show up for work
and that they would deliver late in the day. Well they Called at 3:00pm and said that they
could NOT deliver today & they would be there for the delivery at 8am on Friday. If
it were me I would have cancelled the order but because Men are usually more tolerant
my husband LOST one and one half days worth of work & pay due to their incompetence.
HEY Lowes why don’t you screen your employees better and hire more responsible people.
For sure as far as I am concerned they have LOST my business unless we are desperate.
I am also going to send a letter to Corporate offices to file a complaint. Unless you have
all the time in the world & don’t care about SERVICE then don’t shop at loews.

For the big box home improvement stores in Carson, I’d say that lowes has a greater selection, a better trained staff, a better prices.
For the horticultural area, they’ve trained professional employees. You can find their professional staff to asks any question you want about what to do with your yard or plants etc
Plus today we just found out that their price especially the miracle grow soil $ 4 cheaper than Home Depot.
Hoping next year this place will carry more the greater color of roses because I’m crazy about roses of unusual colors.

I bought one of those dome-​covered plug in ovens here — it was a spur of the moment, «why did I just do that?» decisions that I instantly regretted as soon as I came home and saw how much space it would probably take up on my kitchen counter. But for just under $ 30, how could I resist?
I should have resisted. «Need» vs «Want», Allie. Learn this mantra.
So I went back and returned it. No questions asked and they took care of it in under 5 minutes. Done and done. Thanks.

Yet another appliance nightmare. Wish I’d read these reviews first…
Needed to replace an island range hood (10 foot ceilings, 60 lb appliance) due to a board going out ($ 20 board, Kobe doesn’t make spares, $ 1500 appliance is junk). The model I wanted (Broan) was available online for $ 150 less than Lowe’s, but I was concerned about installation and wanted to do business locally, so I went to Lowe’s. They assured me they could arrange for installation. The $ 115 contract price (paid in advance) for installation should have been a giveaway that the appliance dept was clueless about what it takes to install.
Next came the (all too common) shipping and delivery nightmare. Lowe’s quoted a 2 week delivery. After 3 weeks, I phoned the store. After an hour on hold (a recurring story), I finally got someone to call the supplier. The hood had just been shipped. A week later, Lowe’s called *me* and asked whether the hood had arrived. I guess they lost the phone number of the shipper. The shipper’s (Estes) website showed it would be delivered Friday. It was in their Reno warehouse Monday. Friday came and went so I called. «We didn’t have a contact number so we couldn’t deliver». No rush on their part.
Next came the installation nightmare. The installer, a plumbing company, called on the day of installation and said that they realized this was a 2 man job, so they couldn’t make it. Then Lowe’s appliance dept called and said that they just realized this was an island range hood, that it was a 2 man job and that they couldn’t honor the signed, paid for installation agreement. Eventually, the plumbers came out, saw what was required (removing the old hood), admitted that they’d never done this and didn’t have a clue, grumbled that Lowe’s always does this to them and left.
Bottom line: I had to find my own installer ($ 650). On the plus side, Lowe’s did refund my installation money promptly. That’s why they got 1 star.

I cannot list all the issues I had without it being a book. Went to purchase a washer & dryer. We were not helped, had to find someone. We seemed to be bothering them. Had to ask about the warranties. At this point the only reason I got them is because I got money off if I used my Lowes card. After purchasing they said they would bring it out and help load. I had to go in three times to see where they were and waited forever. Ended up hating the set I got. Had the worst time returning it. I was going to upgrade to a much pricier set but they were so aweful, I just returned it, the 5 percent discount was not with it. The Lowes credit company was even worse to deal with. Had a much better experience at Home Depot!

My dad and I ordered a Samsung washer and dryer pair for almost $ 2000. At the time of purchase they informed us it would take up to 2 weeks for them to be delivered since they were out of stock. The associate lady who set up the delivery was rude, pretty much stating that my dad didn’t know what he was doing and would need to have it professionally installed when he has plenty of experience in installing appliances. We were told that the expected date is March 1 around 12pm. We moved out our old, barely functional, washer and dryer to make way for the new ones then, on the DATE OF DELIVERY, we get a call saying it’s going to take 6 more weeks!!! The last time something like this happened, at least the company had enough respect for the customer to call about a week ahead to let me know of the delivery delay, not the day of delivery. I would much rather spend a few more dollars at Home Depot than deal with this horrible customer service again.

I am trying to set up an appointment for Lowes to come measure some windows for window coverings however, I can’t get through to that department. No answer after several calls placed. Then tried the operator number to get help but no answer from the operator of Lowes either. About ready to stop trying. Do they not need the business?

I’m generally a Lowe’s fan but this store was a huge disappointment. The selection in the Garden Department was only so so, but it’s the condition of the plants that I find totally unacceptable.
You would think that with a total lack of customers, the garden staff could find the time to water and dead head the few plants they have to sell. This store just doesn’t measure up to what I have grown to expect from Lowe’s– Carson City deserves much better!

Horrible rude customer service rep, unwilling to even ask if someone can cut something down to the size I needed for transport. I’ll stick to the other orange home improvement place.

Why do I keep coming back here? ZERO STARS.
My dryer went out, the last in a series of malfunctions and breakdowns and screwups that have resulted in a blood feud between myself and General Electric. I swore that if anything happened to the washer or dryer– if so much as a bulb burns out– I would haul both of them out of the house and leave them in the middle of the freeway.
[LATER]
So we went down to Lowes and got ourself a new, non-G.E. washer and dryer. «Not in stock,» they said, «but we’ll have them for you in a week, and we’ll call you the day before, just because it’s common courtesy, and so you can plan to take time off work.»
So today they call about 10 and say «we’ll be there between 10 and noon.» OK, so much for giving me some notice.
Huge scratch on the washer. «What’s this shit? I bought a new washer, not the floor model.»
«Um, well, see, um, well, do you want it?»
«Um, well, see, um, are you going to give me a discount?»
«No.»
“Then what the hell do you think?“
What kind of idiots are running their appliance delivery department?

Since the opening of the Home Depot off College Parkway, I seldom use Lowe’s. But, for those times when either HD doesn’t have something, or we’re conveniently passing Lowe’s when we’re struck with an idea that needs a home improvement solution, Lowe’s fills the bill.
In fact, I have NOTHING against Lowe’s. It’s just that ‘our’ Home Depot is almost walking distance so that’s where we go.
It was Lowe’s where I went for a 50¢ item — and walked out with over $ 300 worth of new BBQ and accessories! Oh, and they didn’t have whatever I went in for originally. Ha.