Greater Nevada Credit Union

Got a call from Sara who was very concerned about my review and wanted to help. We discussed all the unhappy transactions that have happened to me and she is rectifying all of it. She apologized for the mishaps with my payments and offered me several different options to make things smoother. She’s also crediting me back all the «late» fees that I was originally told could not be refunded. I must say, this was customer service at it’s best this morning. I am very willing to give this credit union another try with an open mind. Great job!

Had a great experience, been a customer fro several years, this was by far the best. Edith Flores went above AND beyond. helped me get ATM card re-​pinned and helped get me in touch for a auto loan, very very helpful

Since retirement have placed some funds in GNCU.
On my few visits to the Carson branch I have found them less than helpful. I have had occasions to deposit checks from other institutions and teller questioned me about them. I don’t care for the attitude.
Today was the topper. I tried to buy a 6.00 money order and was told it would cost 6.00!
The explanation was it was their cost. That is ridiculous. I got one at the grocery store for 1.00.

I have 4 accounts with 4 different banks. This one under-​performs them all– what happened to great customer service at credit unions?
1. They can’t find my account using my SS# and cannot verify that they even have my correct SS#. That’s worrisome. Their answer: we’ll get back to you in the next day or so when our «account manager has time.» City National gives me a personal banker with a name to call any time — and I keep very little in that account!
I keep enough $ in my checking at GN CU and dutifully use my ATM the required 18+ times to avoid the $ 15 monthly charge. OOPS — they charge me anyway.
Another 30 minute phone call TO the branch– can’t help me.
After a lengthy dialogue, repeating my SS# (which she cannot find), my acct #, mothers name etc TWICE, they cannot help me.
I must wait until an «account specialist» has time to call me back. In the next day or so. Unacceptable on all levels.
I expected more from a credit union — not feeling the service and sure don’t feel secure with my accts here–