Enterprise Rent-A-Car

Rented four times now in three years from this location (S. Carson Street). Last rental was last month. Never had any issue, they have always been friendly and never overcharged or treated badly. Last rental, they even upgraded me for a reasonable additional fee. Loved the car, it was very comfortable and we spent two weeks in it, driving all over Oregon and northern California.

Called this morning to reserve a car, and after confirmation of the time and vehicle they transferred me to their pick up service to schedule my pickup time for today-1:00. It was confirmed they would be here at 1, and would call if they could be here earlier. I then scheduled appts for the day. At 1:20 I called Enterprise and they said they don’t pick up «that far» — we are 10 miles away. Katie explained they only pick up 5 miles away or closer. Aside from the fact that very few people live within 5 miles of downtown Carson City, my main question to them is WHY did you schedule to pick me up after I told you my address; and CONFIRM that you would pick me up at 1:00? How long did you think it was going to take for me to call you back and find out you never intended to pick me up? This has to be the worst Enterprise I have ever dealt with! I have always used Enterprise-​in many states-​and have never experienced anything I described here, and after reading the other reviews I can honestly say I was never treated at any Enterprise the horrible way some folks said they have been treated at this location. After reading the nightmares below, I won’t be using this location, and hope the Hertz down the street isn’t managed by the same types of people. No apology was even offered, all I was told was what they «don’t do”-not what they might be able to do to fix the situation. Few people rent cars for fun– most do it out of necessity, and to leave a customer believing their reservation and pick up time have been CONFIRMED, and not show up, is leaving a customer without a means to take care of whatever they needed the car for, and I cannot think of any worse way you could treat your customers. This location is a huge black eye for Enterprise Rent-​A-​Cars.

My boyfriend and I were going on a trip and we decided to rent a car from here. It was only supposed to be 272 for the week and that was for a premium car. The selection for premiums was weak and there was nothing special about our car. When we were leaving, the weasel working kept pushing us to get full coverage insisting we would need it. He told us it would not be too much more so my boyfriend agreed to it. The guy never had us sign additional paperwork, and sent us on our way. When we dropped it off, the total was 600 $! Absolutely ridiculous that my boyfriend signed for a 272.74 contract and was charged 621.81.
I wish we would have looked at these reviews first to see this is not uncommon for this company.

I had to rent a car while my truck was being serviced. The service center took almost a week to complete repairs (when I was originally told a day or two) and the reps at Enterprise were so helpful each time I had to call and extend my rental. They remembered me and my situation, which was great.

This is the worst rental car place I have ever been. I was quoted one price and then charged double when I got back. When questioned she told me that is was how it work. She said I have been out sold out of cars all day. You can’t keep a car when we are sold out and expect not to pay.
Um you inventory means nothing to me. I am only responsible for the car I have. I would never again.

In the past I have gone with Avis, cuz it was local. But now they are gone. One of the reasons why I picked Enterprise is because they pick you up. It’s what I needed. Then I rent the economy car, a little Rio or something. I ended up getting a Dodge Dart, which is considered a compact to intermediate size. The Dart was nice and the staff very friendly and accommodating. I will definitely be renting from them again.

The. Absolute. Worst.
Spare yourself!
I don’t want to go into a long story, but I got off a plane at 10:00pm on a Sunday night, arrived at the Mill Street location, just to find out that the store was closed for my scheduled pick up time. Come on, why let me schedule a pick up after your store hours?
That’s not this locations fault, but I took a $ 100 cab to my hotel, booked online at this location as soon as I got settled in, and showed up at this place first thing in the morning for my second try at getting a car.
Instantly I had issues with the gentlemen at the front desk because I’m from California, so I asked to speak to the manager. The manager (who was sitting immediately behind him) came up to the front and was less than helpful. All of a sudden both staff members felt like it was appropriate to speak in rather loud — and unprofessional — tones to me, essentially calling me a liar. For the last 6 weeks I have picked up a car every week from the Mill Street location, payed with the same form of payment, and with no issues used it to commute to and from the capital for work. Apparently, they know better than I whether that’s whats been happening — they essentially told me there is no way the Mill Street location rented to me and that there was no way I booked a pick up time when they were closed. Don’t you have a record system? Not that it’s relevant.
There was so much back and forth that I eventually, almost in tears because I had work/​business to get to, asked what I could do — and they essentially said nothing and kept repeating Nevada state policy. I literally left there and WALKED TWO MILES to pick up a rental car at Hertz with 0 ISSUES.
Honestly, I don’t know what the deal is with Enterprise but something not right is going on. To add insult to injury, I went back in and asked for the contact information of the regional manager so I could avoid this hassle in the future and they still could not give me a straight answer — every number just came back to their office. Something is not right. Something is not right at all. Avoid at all costs.

Had previously made reservation day before. When checked in to rent car; and advised agent that would not require Enterprise insurance; was told that my insurance company was in business of gouging my money. My insurance company is State Farm and offers me car rental insurance as part of my regular policy; even for loss of use for rental company.
Agent went further to say that Enterprise did not insure, but for fee provided a liability waiver. During this interaction agent raised his voice as did I in response. I do not consider their opinions about my insurance carrier pertinent to my renting their vehicle, nor their pressure to pay their liability fee. My insurance company has recommended their insurance unnecessary in contrast to my coverage.
Considered agents reference to my carrier insulting. Did not rent their vehicle, but went elsewhere. Do not appreciate this kind of attitude. Agent claimed he was merely educating me. Rather condescending also.

The Carson city location is poorly staffed at peak times which makes the wait lengthy. Their pick up service when available is helpful with friendly drivers. Inventory is minimal most times, so trying to change a vehicle type isn’t usually an option. Overall I have not had any real issues. I’ll go back again.

What a terrible company to deal with!
We rented a car for four days during which time we drove to work and back two days and it spent the rest of the time in our garage. Upon our return the employee spent almost 20 minutes meticulously going over the entire vehicle trying to find any damage that they could. They eventually found a scratch on the roof that they claimed was not there when we originally took possession of the vehicle (funny how they never checked the roof initially).
They demanded that we pay them $ 500 right then and there. We refused asking for an estimate before they try to collect any money from us. Half an hour of paperwork later we were finally able to leave for work. We received the bill in the mail today for $ 1008! For a couple inch long scratch on the roof! This includes a $ 100 ‘administration’ fee as well as a $ 78 ‘loss of use’ fee.
This company is fraudulent in their business practices and this is the last time that we will be doing any business with them again. Out of curiosity, we checked with some consumer reporting agencies and apparently we are not the only ones to have suffered the same fate — the list is a mile long of countless other customers that they have swindled over the last few years.
Please do yourself a favor and avoid this place at all costs.

Very bad business practices at this location. We had a rental car through our insurance company and at the end of the term we were told by Richard (clerk at this location) that as long as the keys were turned into the drop box by 11:59pm, we wouldn’t be charged for any additional days. Well, the keys apparently didn’t get checked in until two days later, and I got charged. Manager «Katy» said, «Well, I have no way of knowing when the keys went into the box.»
I will NEVER do business with Enterprise again. NEVER USE THE DROP BOX!
Boo Enterprise… Boo

There are two rental places (that I know of) in Carson City. One is a Hertz and the other is an Enterpise. The Hertz is much closer to me, but they don’t rent pickup trucks, which is what I needed this particular day. So, anyway, here is all a car rental place has to do to make me happy. Are you ready?
Have the vehicle I want at a decent price.
Have it ready when they say they will
Have it in good working condition
Really. That’s all there is to it.
They had my full-​sized truck ready when they said they would, about five minutes later the Enterprise tug boats were pushing me out of the harbor into the open sea.

being this is the only place in town to get a rental, Dart is cool and will do the best he can to get what you want, the others just dont have that personality that is needed to put the customer at ease, I made the reservations online, nice. got the pickup just outside of town (good) and got an upgrade for half the price, which calmed my lousy Customer Service attitiude, now I am much better with these guys. good job.

I was not happy.
A week before my trip from Nevada to Washington I made an online reservation to rent an SUV. I spent a lot of time researching measurements of full sized mattresses and the specs of cars to make sure I had the appropriate size to move my belongings. I thought the reservation process went well, because it went through all my specific preferences. AND a confirmation was e-​mailed to me – and presumably my pick up location.
Nobody at my pick up location, or representing the company used the e-​mail or phone number I gave during the online reservation process to call and tell me there was a problem. Confirmation, in hand, I assumed everything was a go.
I got to Enterprise right at the time stated on my confirmation, then had to wait in a substantial line to be assisted. There were only 3 chairs in the office but 3 couples and one man by himself. Needless to say, we were squeezed in the small space.
When it was finally my turn, they saw my reservation in the computer, confirmed some information, then asked if I would still be bringing the SUV back to Carson in 2 days. I repeated what the reservation (and my confirmation) said – I needed to turn the car into Washington.
The man behind the counter firmly told me they do not do out-​of-​state rentals at that location. My internet reservation didn’t matter – I could not rent a vehicle to take out of Nevada. He said they had a second location that would do interstate travel, but it was in Reno. At the busy airport. He brushed off my concerns when I said I needed a specific size car and now I had no reservation so I might drive to Reno only to find that location didn’t have the size I needed. He said the best he could do for me was provide the Reno phone number so I could call. He did not even offer to call for me!
I will not be using Enterprise again. Why make a reservation if you’re not confident it will be honored?!