El Pollo Loco

Absolutely horrible. My first time ever in an el pollo loco restaurant. And my last.
Ordered 3 wings and a side of beans. The wings were so dried out from sitting under
a heat lamp that I could not even bite into them, and I could not cut them with a knife.
Not a plastic knife, a real knife at my house. The beans were terrible, hard beans in way too much liquid.
The woman, actually a little girl, shortchanged me three dollars at the window.
This was over a week ago, I contacted el pollo loco directly that day, to date no response.
Don’t ever eat here.

Consistently good food here. Prices are higher than places like Taco Bell but worth it as a treat. Chicken tortilla rolls are tasty as are many of the burritos. The chicken quesadilla with avocado is also quite yummy. I definitely get cravings for my El Pollo fix!

Good value for dollars spent, wish they had BBQ/​spicy chicken available year round. Hard menu for diabetics, beans/​corns or rice in almost every meal. Currently we buy there once a month on average, super friendly staff.

Happy to say my favorite cheap go-​to place for lunch has made some changes and it was very good today! Service was good and friendly. The food was hot and fresh and the salsa bar was well stocked. Whatever changes were implemented have paid off. I expect to go there several times a month like I used to. I hope the crazy chicken doesn’t force me to come back with a change of opinion again.

Normally at the top in terms of cheap fast food quality. Until last night. I got the chicken avocado taco combo. The two girls behind the counter were playing around with the chips before they put them in my to-​go bag — the chips were so stale that they went straight in the trash (I should have known). The tacos each had a tiny sliver of brown avocado and burnt chicken.
Worst food ever at an El Pollo Loco. Those girls should not work in any food industry jobs again ever.

I’ve been back to El Pollo three times since my last review and I’m thrilled to report that they have listened and turned up the heating system. My friends that dine with me also agree. The temperature is now normal and having lunch at El Pollo Loco is enjoyable once again. Thank you!

Was wondering why I had ordered a combo meal to eat inside but got my order in a bag! Ordered that smoores dessert thing man, was it not hot!!!
I did notice dirt on top of the e-​light by the counter and the vents on the ceiling.

Waste of time waiting. Had a to go order. Crispy tacos and a drink. It took me almost half an hour to get that. I was on my one hour break. Had to go back to work right away. People behind the counter seemed bouncing into each others and it was not busy either. The restaurant smelled like their restroom. I dont know, may be they have a plumbing problem. They better find that out soon or somebody else may write another review. If i have time in the world and a strong stomach i may be going back. May be.

I’ve been a big fan of El Pollo Loco for some time. Qdoba had recently gotten a bigger place in my heart because their marinaded meat has more flavor, but it was still wonderful to return to El Pollo Loco.
It’s not the cheapest of the fast food, but the flavors are consistently excellent.
I’m especially fond of the Classic Pollo Bowl (like 10 grams of fiber) and their loco salad. The Cilantro Lime dressing was good enough to inspire a similar (but inferior) dressing at Trader Joe’s even. The Pollo Bowl is made better by adding more salsa on top (as is the loco salad) along with extra onions and lemon juice.
Other menu items are still good (like the California Fresca burrito) and the Chipoltle Burrito. I did have them put in sour cream after asking them if it was in there and they said no, but otherwise they’ve been good.
The staff here, in fact, is superior, better than the El Pollo Loco anywhere else.
I get 30 minutes for lunch and it takes about 5 minutes to get there from my work. I was slightly horrified to see a group of 3 and another of 4 in front of me the last time I went here. Didn’t matter. I got all of my food and order done in less than 10 minutes easily. Only the group slowed things down and I got a little lucky with them as they had planned ahead a bit.
This is so much better than McDonald’s it’s not even the same class of restaurant.
The quality of the ingredients and preparation is completely different.
Watch for the sour cream in the burrito that isn’t supposed to have it and expect that you will otherwise be in great hands here.

Bumping this up. Way up. Been here 3 times in the last few weeks and had their tostada salad. Its amazing. Totally great with the creamy cilantro dressing. Get the house salsa for some added zip. Great value with a large diet for less than $ 6.
Every time I’ve been the service has been fast, friendly, and efficient. This place has really stepped up their game and I’m happy to bump them up to 4 stars.

Yeah, I’m a fan. Can’t help myself. The service is fast, the restaurant is clean and the chicken is bomb diggity. I like the Chicken Tostada. It is in an edible bowl and comes with rice and beans in the bottom, I can never eat the whole thing. I never wait more than 2 or 3 minutes in the drive through and I’ve always gotten exactly what I ordered. Yes, I am loco over their pollo.