Charter Communications

Excellent Excellent technician named Adam who did above expectations on a house call. Personable, friendly, knowledgeable. Wish every service house call had someone who was as competent as Adam !!!

ditto to what every other negative review said about them. I just dont have the energy to type it all up. They keep gouging you every chance they get because they are the only game in town.

This is one the worst companies out there. They say at least 30mbs we get 10 if we are lucky. They lie about speeds, they lie about prices. They lose signal a few times a month. And despite what they say we have never had an issue with our dish in almost 5 year service the charter tv however loses signal constantly.

This company is run by crooks and idiots. Zero stars. In my hand, I have an email from them confirming my order for silver level service with HBO, showtime, etc. Upon installation, we discover we don’t get those channels and they refuse to honor their own order. They demanded I drive one hour to Carson City or Reno to show them the email they sent me. I suggested I simply email it to them or even fax it. Guess what, they claim not to be able to receive email and don’t have a fax machine. So off I drive today on two hour round trip. What a by punch of jerks! Ugggh!

They are crooks. Charter has bullied me OUT of being a paying customer, because a solicitor calls me almost daily to upgrade my account. I’ve talked to customer service, and been told I was taken off the list, but was not. I’ve been transferred to managers, and been hung up on. I was even given a fake email address to send a complaint to. I just want internet service, and not a bundle, and I have never had a company I am giving money to try so hard to lose my business.

This is the worst cable company in the USA. Disgusting billing with sneaky charges. $ 29 for cable and 29 internet? Bs. My first bill was 220 minus 60 installation. 145 a month for worst cable. Limited channels with no movies. Additional 15 for digital upgrade for each TV and rental charge for the dv box that delivers signal. What? Isn’t that part of the cable? Internet is sporadic at best and freezes up my brand new 1200 computer. Go with Att.

As I suspected, Charter has now sent me a bill for not returning their modem. When I went in to cancel my service, I brought my modem, but they said it was mine and they had sent me a new one. I told them I’ve only used this modem, and I never received any modem from them, nor did I ask for one. They just sent me a bill for «Charter-​owned equipment» for $ 39.0. Really.
Guess how cold it’s going to be in Hell before I send you $ 39 for a modem I never asked for and you never sent?
No stars.

Charter is the absolute worst communications company on the planet. Tried to get the local office # in Carson City NV and was told «That is impossible… any number you call comes into our call centers. I can have a Supervisor call you back in 24 hours if you’re not happy…»
Why would anyone want to sign up with Charter? It’s beyond me.

ZERO STARS– I’ll just give you one small example– When having cable problems, the tech came over and told me he’d have to disconnect the phone for a couple minutes– I said Ok I, but don’t forget to turn it back on– Which he did. I had the flu, no phone and no cell service in my area– Had to go down to Safeway, use the Cust Service phone– as usual on hold for 45 minutes and transferred 3 times– No they couldn’t come out tonight and didn’t show until 3 the next afternoon– After complaining, instead of getting the $ 10 (what a joke) for my inconvenience, they charged me $ 45 for the second service charge. This is one example of many as to what I’ve been thru with Charter. I’ve been forced to use Charter for 12 years– no other choice.
There isn’t a company anywhere I hate as much as these inept people– and they’re very cheap– THE BIGGEST BUNCH OF FUMBLING BUMBLING IDIOTS ANYWHERE–
No idea about customer service– Their service could not possible be worse. I’m almost 57 years old and I’ve never come close to dealing with a worse company in my life– This company is absolutely horrible. If you have any choice AVOID CHARTER COMMUNICATIONS.

I know what you are thinking. You’re thinking «yeah, I’m reading these awful reviews, but only the people who are really angry get on here so I bet its not that bad. And their speeds are way faster than ATT! And they are cheapter! I’m going to go for it!!»
NO. NO NO NO. STOP WHAT YOU ARE DOING AND RUN AWAY. I just filed a Better Business Bureau complaint against this god awful excuse for a company. Heres what it said
– I had service with Charter for two years and I was marginally satisfied. Then I moved to a new home and called to have my service changed. We decided to reduce our bill by eliminating our DVR and extra channels and just go with basic channels and the internet. We gave our equipment to the gent who came to install our new service, and like idiots we didnt get a receipt. Several days later, I started getting calls from Charter that my equipment wasnt returned. I explained that I had turned it over to the technician and I was told that an investigation was going to start. But almost every day for the next week or so I continued to get phone calls and bills from Charter for the missing equipment. Each time, I answered and explained the situation again, and each time they told me I would stop recieving phone calls while the investigation continued. Finally, I got a call from a collection agency and I was livid. I told them to stop calling me, that Charter was investigating and it was illegal for them to collect while it was being investigated. Then I called Charter directly to complain for the 100^th time that I was still being called about this equipment. No one at Charter had any clue what I was talking about whenever I called, even though they kept saying that they were writing the information in my «file,» whatever that means. Once I mentioned that a collection agency had gotten involved I think they panicked, realizing that they should not be taking that route, and they told me it was fine, the equipment was turned in and I could stop expecting calls. A few weeks went by of a blissful, Charter free life. Then the last three days, AT 730 AM, INCLUDING A SATURDAY, they started calling me again from an Illinois number asking me if I want new service. When I told them to stop calling, they said it would take 45 days to take me off their list. AND OH MY GOD THEY JUST CALLED ME WHILE I WAS WRITING THIS. –
I ran out of space to continue complaining. But long story short, the gal I yelled at on the phone said they kept calling me because when I called back to complain, it put me BACK IN THEIR SYSTEM. WHAT. THE. HOT. HELL.
LIsten. If you go with Charter, and you have a problem, expect it to take up half of your day or more trying to figure it out. They send your call out to India, which is fine, but the people there have been trained so well that they are complete robots and it feels like you are not talking to a real human. You explain your problem, they wait patiently and listen, and then say how sorry they are while failing to do anything to help you. We ended up deciding to go with ATT and pay more for less speed just because Charter was such a joke and the stress it added to my life wasnt worth it.
And the fact that they suck as a business aside, the speeds were never that great.

You’d think with all the bad reviews they’d at least make an effort towards better customer service. And all the money they spend on advertising they can’t even update the local office hours on the internet. Drove all the way down there to find the office hours listed were wrong and they closed early. (I live 20 miles from nearest office). Gee thanks. And this BS with you have to have a box for every TV just for basic cable… Pfft…

When it works properly, my residential broadband is blazingly fast. Operative word being «when». Have a desktop and Ipad (latter on wifi) and some days BB slows to a crawl on both, or stops completely. This has been confirmed by Ookla Speedtest on both machines. Intermittent issue but enough to be a MAJOR annoyance. Tech service is difficult to reach.
GRRRR
Well, months have passed since I wrote the preceding and while my BB hovers in the 10 – 20 mbs range (who doesn’t want faster!) reliability is no longer an issue and I’m adding 2 stars. Don’t get smug, Charter, I’m always on the lookout for a better deal!

Wish I could give them no stars. Avoid at all cost. Shared broadband means horrible internet service. Go with any other provider you can.

Worst internet service I’ve ever dealt with! I really hope the AT&T guy can run service here tomorrow. I am so fed up with how charter internet is barely able to play Hulu or Netflix. It’s very frustrating!!! And they don’t even deserve one star but I can’t post this without one.

Charter has defiantly done great with my move the install guy was friendly and quick. They have done a great job to improve service. I didn’t have a great review before for them a few years ago but they have totally redeemed themselves

Charter hiked there rates up so high I’m now paying more on cable than utility’s
They charge by the tv and house telling the customer they are going digital for better picture… bull! It’s so they can charge you for every tv you have. Almost $ 7 per month
… I’m going back to the antenna

Charter’s DSL service has been good for the month I’ve been signed up for it. Installation was professional and prompt. Installation was smooth for their cable TV service as well, but that’s all that’s good about it. Their advertising promised over 100 HD channels, but that’s apparently relevant only in other markets. In North Tahoe, they deliver 9 HD channels. Their cable box is way behind the times. Before I upgraded to DVR service, it didn’t even support HDMI output. The box loses all settings, including favorite lists and even program guide, whenever the power’s interrupted. The remote isn’t a learning remote and can’t do 30 second skip.
Their answer to questions about HD channel lineup were frustrating and evasive. Instead of admitting that their service is so limited or any answers at all about when they plan to upgrade the lineup in North Tahoe, all I got was ‘we hope to improve’ and will let you know when new channels are available.
DirecTV tried twice to find a place to mount a satellite dish on my house, but couldn’t find a spot with a clear enough view through the trees. Charter’s service provider of last resort.

Charter is the worst internet company I have EVER had the displeasure of dealing with.
When I sign up for internet service, I expect the company to A) provide the service I’m paying for and B) respect my privacy and me, as a person. So when I started getting call after call after call from a 775 number, I was confused. It wasn’t a number I knew, and they were calling at least FOUR times a day (I’m sadly not kidding). Finally I Googled the number and found out it was Charter. I called them back, and they wanted to sell me a land-​line and a TV upgrade. Are you effing kidding me?! I told the woman to put me on their do not call list and that if they called again with anything besides issues regarding my ACTIVE account, I was going to report them. Funny how the calls stopped right away.
Then, my house came down with the stomach flu — the nasty, «I’m going to die if I eat anything» stomach flu. That’s me, my husband and our toddler. Have you ever dealt with a toddler who has the flu? If you have, you know how overwhelmed we were. And so, being overwhelmed, we were ONE DAY late with our payment. At which point Charter started with incessant text messages and phone calls at all times of day — finally when they called me at 8:30 I picked up my phone and ripped into the guy. (Seriously? You’re not going to stop my service if I’m a day or two late on payment. Stop harassing me!) At which point the phone calls (mysteriously) stopped.
Now I have pop-​ups on my computer telling me I need to «call Charter right away for an important issue regarding my account!» OK. So I call. The announcement? IS THAT MY BILL WILL BE DUE SOON. Not that it’s past due. Not that there’s an outstanding balance on my account. That my payment is due soon. I spent ten minutes on hold and an additional ten minutes tearing the woman a new one, which equates to twenty minutes of my time that was spent with Charter, instead of doing school work.
Dear South Lake Tahoe: Please, for the love of God, bring another internet provider into town. Maybe if Charter had some competition they would get their business together and stop harassing their customers. Probably not. But I can hope.

Regarding Charter’s services in South Lake Tahoe —
Internet service is decent, if not, good. Easily the fastest in town (Up/​Down), and I have experienced few outages.
Television is a different story. HD channel selection is very poor. I also experience intermittent audio cut-​outs (similar to coworkers). I would go with satellite if I had a clear view of the sky. Alas, I do not.

I ride the middle ground with Charter:
The actual product is a bit spotty, I have to reset my modem alot and i turn off many on demand movies because they come in all blippy.
When I had my last install i got a guy that wasnt very helpful in a non-​informative way and seemed uncomfortable (which made me uncomfortable having in my house) but, i think he might have just been new on the job. The other guy with him seemed frustrated and rushed.
On the other hand, the customer service people are great! They have always been super friendly, helpful and informative whether its regarding my services or billing.