Carson Tahoe Regional Medical Center

Honestly, I love this place. I think it’s an amazing place to go. After the issues I had recently, I can say that Carson Tahoe truly did everything they could for me and my family. Even to having a nurse sit in with my kids because I was unable to do it. This place is like family, and they just keep getting better over time. They have expanded far more than ever imagined, and it’s amazing to see the changes they continue to make. Their impact in the community is bigger than most people realize, and they strive to be the best in the area.
Sure, some of the staff are over worked. Sure, it’s not perfect. But that’s just not something that exists in a hospital environment. They do the best they can, and that’s what counts.

This is the worst hospital and the doctors are really immature they will inflict pain while there doing there exam and not even offer anything for pain relief they’re assholes the nurse talk to patients with anger in there voice basically this hospital sucks on having any compassion for anyone unless you’re the one signing their pay check

This review is for the lab services. All the way 5 stars for Sheila at the registration desk. Also 5 stars for the male phlebotomist. It was more like a spa experience then hospital. The building, interior and grounds are beautiful and impeccable. I hope I don’t have to come back, but it was great:)

I had a cousin I was visiting here, she ended up having pneumonia, which is besides the point. We were there for probably about 6 hours even though it was late at night and NOT busy at all. Was rarely visited by anyone to fill us in on what was going on. They took some blood to run some tests and then LOST her blood for the tests and had to take some more. The few times nurses would visit us, they were always different people and never on the same page. We were told many different things. FINALLY, after all was said and done, a man came in to take out her IV and I shit you not, he pulled the needle out if her arm and set the bloody needle right on the lid for the dirty linens. It was not put in the biohazard container or even set on a towel or anything. I was completely stunned, talk about contamination! I suggest not touching anything there. Probably should just put yourself out of your misery because you’ll probably catch something there that kills you faster.

My grandma came in today with heart failure and internal bleeding. She is in pain and very poor health. She called the nurses to ask for a bed pan, they said they would send somebody but no one came. 10 minutes later she asked again, same result. After 25 minutes she ended up going in the bed and BEING LECTURED by a nurse. They continuously make snarky comment and act as if helping patients is below their pay grade. Honestly, this is the most piece of shit hospital around. If you really care about your loved ones make the further trip to Reno.

The Urgent Care facility really needs Customer Care training. A horrible experience. I would not go there for anything more than a sore throat.
I will add the whole story when feeling better.

As an update to this review, I should mention that 9 months after that initial visit, and several other visits as well, it turned out that my family member had been misdiagnosed, treated for the wrong things, and the real issue did not get discovered or diagnosed until I insisted they run further tests. She subsequently passed away 1 week later as a result. While there were some nurses that ended up being helpful and sweet, overall, I was horrified by this hospital. To add insult to injury, they did everything they could during that last week to get her out of their hospital and into a «Care Facility» because they thought she had Medicaid. When they found out she was actually fully insured through an insurance company, they were more than happy to let her stay until she passed. Hope that if you are ever in need of medical care that you do not go to this hospital.

Sadly, we have often visited ER’S with my husband’s chronic illness. It sucks this is the only ER in Carson City. We have waited for hours only to hear a nurse complain that she is not allowed to help patents because of an issue with a supervisor! She was happy that she is at the top of the pay scale so it will not hurt her paycheck.
Be sure you check in, fill out your paper work, and don’t miss a symptom or the triage will push you back. At the end if the day, Obama Care will fill up the ER with people from their primary care doc’s needing tests and the way to get them done urgently is to send them to the ER.
Expect to be treated like a junkie, no matter the situation. I feel like we are treated like we only are here for narcotics, even if we refuse them! I am not here to get a fix, I want to be fixed is what my husband keeps saying.
Reno might be worth the drive!

Had to take the wife here to the emergency room. I had to get a wheel chair and run her into the ER reception /​registration and had to hell «HELP» at two people sitting in the back enjoying their coffee.
I could go into great details such as how the DR insinuated that my wife and I were only there to get prescription drugs like if we were abusers because of my wife’s high tolerance to pain meds but that would be pointless.
It’s a nice facility, but poorly managed!
Instead of them spending so much money on advertising, perhaps they should hire more people or cut their outrageous prices they charge!
Next time I’ll drive down to Gardnerville or up to Reno if I have time!

How does one rate a hospital?
Not sure, but as a consumer, I guess I will have to rate it on the various factors that I experienced and then average it out.
I was a patient here recently for full hip replacement. Overall, My experience was positive. There were some definite highs and lows in the experience, but in the parts that were critical, I felt well taken care of.
For the most important piece, medical care, the staff at Carson Tahoe was very good to excellent. I treated compassionately and professionally by all the medical staff. I was kept informed of what was being done and why, questions were answered, and I was made to feel a part of the treatment decisions. All staff were diligent about following standard sanitary precautions — washing their hands and using sanitizer both on entering my room and leaving. Solid 5 stars here.
My room was comfortable and remarkably quiet for a hospital room. My privacy was honored at all times. The door was kept closed and the curtain drawn. Free Wifi was available and it was fast and reliable. A TV and land line were available, but I did not use either of them. The facility overall is bright and modern with lots of windows and open spaces. Waiting areas are comfortable and are nicer than the average institutional décor.
Overall, the cleanliness was good, but my bathroom was not given a cleaning other than emptying the trash for the three days I was there. That was concerning to me punishing it down to the two star range.
The food was the biggest disappointment. It ranged from mediocre to horrible. That surprised me as other people have talked about how outstanding the food is at the Carson Hospital. Definately a one star experience.
Discharge went smoothly, after being sent home lots of instructions and a ton of paperwork. The only other concern I had was a Volunteer took me out to the car with no trained assistance for me getting into the car. Getting into a vehicle after having hip surgery is tricky and the last time I was assisted by a Physical Therapist. I am lucky that this was not my first time, but it was very risky.
So — to average out the very good from the very bad, I think for the very most important part, I was well taken care of. If the need arrises, I would use this hospital again.

It’s a hospital — what else can I say? The staff is very friendly and welcoming and they seem to be taking care of Nancy just fine. For some (selfish?) reason they don’t allow medication-​sharing. No sense of community — wah!

Had surgery here on November 10. Only stayed overnight, but didn’t want to go home. Felt like I was in a luxury resort. Nurses and RN’s spoiled me to death, and the food was outstanding – yes – outstanding. Never have had a opportunity to say this about any Hospital Food. The admitting staff was wonderful, the lady who assisted me when I came out of surgery and rolled me into my suite was wonderful, Yolanda was wonderful and everyone who came after her. What a wonderful experience. Surgery went well too! I’m as good as new. Some of the staff there wishes the Administration would offer Aflac as a voluntary benefit to them. I wish they would consider it as well!

This year my husband drove me to the emergency room with a dislocated elbow and shoulder very painful! Obvious severe injury they made me wait in the lobby for «my turn» in excess of an hour. My husband kept going up to the manager and tried to push me ahead and he gave me an ice bag lol
We arrived at 1:4 PM and I didn’t receive pain meds til 5:30 PM and Dr visit. Then the staff finally come and did the manipulation for my shoulder but never caught my elbow after a week of intense pain and another trip to ER and Dr visit I finally pulled and tugged on my lower arm until I felt a tear immediately the pain subsided! Must have been a pinch on my nerve. So in essence «I fixed my own arm» I think St Mary’s isn’t that far away…

My mother had a one week stay at CTRMC, and never saw a doctor after the emergency room until the day she was discharged. The room was barely cleaned the whole time she was there. This was in 2009.
In 2012 she fell and broke her hip, had surgery, and had a stroke during surgery. I can say it was a better this time, but not by much.
The nurses were incompetent except for one. The CNA’s were OK, some were lazy, some gave half-​hearted incomplete care, and others were rough unless a nurse was present.
I fired the doctor that was assigned to mom after surgery. All he seemed interested in was for me to make her DNR, and give her as little treatment as possible. I told him that is not what she wanted. He said he would not put his mother through this extensive treatment.
To make a long story short my mother is doing well a year later, and I know if I had let the doctor have his way she would have died within days.
I don’t like their system of only allowing their hospital doctors to treat. I prefer having your personal doctor supervising care, not someone that does not even know you.
There are too many negatives about this hospital and I would never recommend it to anyone.
I have also noticed that every time there is a serious accident in the area the patients are always taken to the hospitals in Reno.

Horrible place. nurses n care givers r mean&uncaring…and handled frail helpless patient roughly. forget abt patience .“hurry up” being told to one that’s fragile&very sick. Disgusting, garbage food is given. if one has any kind of yeast related disease sugar full food shldnt b given… of cause it is. No one cares from top2bottom The least amount of care is what they strive for. that wld make a great day for them. If a challenging patient comes in that needs a lot of care that poor patient will feel these horrible caregivers anger&hatred of their jobs. These people pick this kind of career of being caregivers but… as time goes by they develop a thick skin of heartlessness.
Stay away. its a death trap of a place…

My review is only based on the billing department, not any services I have received. I am working with CTRMC on paying the bills… I have made several payments and my insurance company has made additional payments. The remaining balance of $ 20 I am working with my insurance company to resolve. And the staff in the billing department know that. I just received notification today the billing department sent my bill to collection and the balance is only TWENTY DOLLARS. I will be contacting management tomorrow. it is just ridiculous how they think they can mess with people’s credit rating like that… that affects peoples lives and livelihood. Again, it is ridiculous.

Back in nov of 2010, I broke my ankle. Went to the ER. My treatment there was just fine. My issue is with the billing dept. I was covered with insurance that was provided from my work. However at the time of my visit, I did not have my card. They told me they ONLY needed the provider name and my employer. I gave them that info. I also gave them the insurance card info a day or two later over the telephone. About 4 – 6 weeks later, I get a voice mail, saying please call in with me ins info. So at my next break, I do so. Again everything seems to be ok. A few months go bye, and now Im getting calls from a collection agency, I tell them I was covered, and again give them the insurance info. So now the calls stop. In March of 2012, I get mail saying that I have a judgment against me from Carson Tahoe Hospital. I call the Hospital, they tell me to call the collection agency. I call the collection agency, and they say they will look into it. Call me back and say I need to pay them, and it doesn’t matter if I was covered or not. And I should have told the Judge that I was insured in court. Court? What Court? Well sir, we served you in Sept of 2011. I respond, I have NEVER been served anything but food. They then tell me, well we served your brother on your behalf. 1. My brother lives in California 2. The entire month of September 2011 he was out of the country. They respond, sorry sir, that’s what our records say, how would you like to pay? So now comes November 2012, I get a notice that I have a few overdraft fee’s in my bank account. Why? They garnished my accounts for almost $ 1000, causing several bills to make my account go negative. So again I call the billing department, they tell me too bad, its too late because they cant submit the claim anymore and basically to deal with it. She told me my original bill was for $ 630. But due to fees it grew to almost $ 1000. I asked her who would have insurance that covered the visit, yet would refuse to give the info. She said nobody, I said exactly. Than she said sometimes people make mistakes and forget. So I respond with, so maybe you guys made the mistake. She said no way. We double check. Sorry about your luck, have a nice day. Now that the freeway is open it will take someone in Carson 16 min to go to Renown. I would suggest doing so. My Aunt has very bad heath, and they forgave almost 200,000 of bills that her insurance did not cover. Yet I was covered and provided info, and CARSON TAHOE HOSPITAL came after me for $ 630.

Hubby just spent four days in the Telemetry Unit. Everyone at Carson Tahoe, the doctors, nurses, and CNAs were Highly professional and nurturing. Even the food service, housekeeping and volunteers were kind and pleasant! Thanks to everyone there!

My Niece was there giving birth to my Grand Niece, and they were GREAT. There were a few problems, and the nurses sprung into action immediately. They know their stuff there. The staff was awesome!
One of the nurses knitted a hat that looked like a pumpkin for each of the newborns, since it was Halloween. Cute! And so sweet.
The room was like a hotel room. My new Nephew (My Nieces guy) was able to stay the entire time, and only left to get snacks, gifts for his «girls», and to take care of personal business. I think allowing, and accommodating, the Daddy too was the best thing for all 3 of them.
While there, I not only enjoyed the gift shop, but ate in the yummy cafeteria. There were lots of choices, including made to order entrees, and the prices were really low.
My only complaint: the hours the cafeteria was open were too limited for my nieces guy to be able to eat there as much as he would’ve liked. He had to go out for fast food… at least the fast food places werent very far away.

So, the facility is new. The patient rooms (at least in the oncology ward) are spacious, well appointed, and make visiting comfortable. Unfortunately, their patient care there leaves quite a bit to be desired. Sure, a few of the nurses are professional and courteous, some are average, but a few are downright a misery. As for the medical service, that’s still in question.
I don’t mind visiting someone there, but I wouldn’t be so willing to be a patient.