Woof n’play

I wish I’d read these reviews before taking my puppy here. Had a bad experience as well. I called ahead and made an appt. When I arrived to the shop, I was greeted by a little boy around the age of 5 who was sitting at the front desk alone watching cartoons. No other adults visible. He said his mom was busy but would be out soon. After about 15 minutes, I was greeted by his mom — with no apology for my wait. After reconfirming the light trim and bath for my puppy, I left my puppy and returned about 2hrs later. My puppy came out unevenly trimmed, half wet and when I got home I realized that she had not been thoroughly cleaned — because balls of fur were still on her coat. Poor service. Waste of money. I’ll never go back!

8 months later and I’m still as fired up about this as the day it happened. I’d give woof n play 0 stars… I went out of town for the weekend and brought my dogs here, buddy is a massive great pyr/​husky mix and has a thick fluffy coat, They were to keep my dogs until monday evening, monday morning i got a phone call to confirm that they were grooming Buddy also, which they were, and told the lady who was grooming him that he needed a bath blow dry and brush out, and the hair between his toes, and on his haunches trimmed, as well as an overall trim but not to go too short as he has sensitive skin and sunburns easily. I arrived to pick up my dogs around 6pm on monday, and was informed that buddy wasnt finished yet and that the clippers wouldnt go through his hair, so i went back to take a look at him and my dog was half shaven and the half that was shaven was all the way down to his skin, needless to say i was very disappointed. I told them i just wanted to pay what i owed and I would have his hair fixed somewhere else in the morning. my poor dog, as we were walking to the front he had to pee so bad that he pee’d all over the floor by the front door, i mean not a puddle, this was like a pool… this dog has NEVER pee’d in the house and can hold it for clsoe to 12 hours if he has to… so they never took my dog outside to relieve himself, shaved HALF of his body, and still charged me an exorbantly large amount of money despite how rightfully unhappy i was. never again will we go to woof n play, its been 8 months since that happened and i STILL tell everyone i know how horrible this place is and advise them to take their dogs elsewhere for boarding, daycare and grooming. Oh, and buddy gets groomed every 2 months at petsmart, and has always gotten groomed there, they have NO issues with his hair so this isnt a problem with the dog, its a problem with their equipment. I took buddy to the petsmart a few miles from there the following morning, and they said his hair on the unshaven side was still wet, and thats why they couldnt have shaven him before, basically they bathed my dog, and didnt dry him before trying to cut his hair… I guess the tech wasnt very knowledgeable.

My dog had gone here for grooming and daycare about 5 times. He won’t be back. I’m giving Woof n’play two stars because because they did a good grooming job on my dog. Now to the negative stuff…
1) They don’t have an outside area.
2) They don’t take dogs outside to go to the bathroom. So if your dog has to go, they go in the play area. Not only are there health concerns over this, but if you bring your dog home and all of a sudden they do their business inside, this is where they learned it.
3) After telling my dog trainer about this place, she went by to check it out herself. When she showed up (about 1pm) the doors were locked. This being during business hours. There was a sign on the door with a phone number to call. She called the number and a young couple came out of the back to let her in so she could look around. Why were the doors were locked? I’m not sure, I’ll let the reader speculate. If they’re willing to lock the doors and tend to personal business in the back. What’s to stop them from locking the doors and stepping out to lunch?
This place is littered with red flags and that is why my dog will not go here anymore.